Boost active line not working

SlowLoris

Member
Joined
May 1, 2022
Messages
637
My son just returned from studying abroad. His Boost SIM has been in his locked iPhone the entire time, while he used a different device with an international eSIM. Upon returning to the US, he received a few messages when starting up the phone. First it said no SIM available, then the it said SIM card failure. After a couple of hours, it started working for about a day. And I can tell from the usage meter (which recently reappeared) that he used about 1/2 GB. But now today, the phone says SOS only. He has restarted several times with no success.

Customer service says the account shows active service and recommended removing and reinserting the SIM, along with doing a reset of network settings. If that doesn't work, anyone have more ideas? From what I am googling, it sounds like he might need a SIM replacement. Is there any way to confirm that? Thanks for any advice or similar experiences.
 
Yes, you need a new simcard or set up esim if the phone is capable. Is the phone lock to boost mobile?
 
Yes, you need a new simcard or set up esim if the phone is capable. Is the phone lock to boost mobile?
Thank you. Yes, unfortunately locked for 3 more days. The agent said moving the service to eSIM should not affect the unlock.
 
Just to close this out. The agent transferred the service from the failed physical SIM to the eSIM, and the phone is now working. Much more efficient than waiting for a new SIM in the mail, thanks! Hopefully, it will auto unlock on the 16th as expected.
 
That's great. You need to request the unlock through customer service, there is no auto unlock. Unless it changed recently.
 
Ok, thanks. There were reports on SlickDeals that some of the iPhone 12 devices unlocked automatically. After the agent activated the eSIM, I received an email about a device swap so I suspect mine won't do it automatically.
 
Back
Top