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Thread: As stated countless times: DON'T BUY FROM BEST BUY !!!

  1. #16
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    OK Im still seeing a lot of people here with the wrong information. Even you guys that work at BB have the wrong information. What the reps are telling us when they sell the plans is actually not far off the mark. What is wrong is when the managers tell us they cant replace the phone with another phone.

    Get it thru your head people...IF YOUR PHONE IS DEFECTIVE YOU CAN REPLACE IT WITH ANY PHONE. Look on your service plan, it states it right there. There is a 800 number you call, they ask you whats wrong with your item, then they send you a shipping label andyou send the item in. After they receive it they send you a voucher/credit for the amount you paid for ANYTHING in Best Buy,hell I could take the money and buy DVD's if I wanted to.

    So please stop telling me to read the fine print (I did and thats why Im getting my phone replaced).

    When I get a chance later on I will take a picture of my flyer and post it so you guys can see. Maybe I do have a different one, but it certainly states that if my product is defective I have the right to a full store credit for anything I want.
    iPhone 5 !!

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    Originally posted by SpineDoc
    When I get a chance later on I will take a picture of my flyer and post it so you guys can see. Maybe I do have a different one, but it certainly states that if my product is defective I have the right to a full store credit for anything I want.
    Yes, please do that. It does sound like your flyer, and your service plan, is very different from the ones that I have gotten from Best Buy.

    Does your service plan have a 2-year term, as mine do? And was yours $40, as mine were?

  3. #18
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    Originally posted by SpineDoc
    <snip>

    When I get a chance later on I will take a picture of my flyer and post it so you guys can see. Maybe I do have a different one, but it certainly states that if my product is defective I have the right to a full store credit for anything I want.
    Please get the front of the flyer, as the type of plan it is is very important

    sry that I am misinforming you (if I am), that was not my intention.
    "My downfall raises me to infinite heights." -Napoleon Bonaparte

    01101010 ...

  4. #19
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    BEST BUY SUCKS

    Their "customer service" is a joke. You enter the store and those blue **** MO****AS don't even look at you because they don't work off comission so THEY DONT CARE LESS about people in the store. Pisses me off. Try Office Depot, Staples, etc ...

  5. #20
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    as i stated before the PRP or replacement plan is only one that has an 800 number voucher, cellphones do not fall under this plan, the 888 bestbuy number on back of your brochure will take you to service support line, only thing that can be done from that is battery replacement or equipment orders for parts. And under the PRP which cellphones don't qualify for, you get an instore credit so you could buy anything instore not just a cellphone. If you were sold a replacement plan on your cellphone someone sold you the wrong plan or your in a possible test market for a new plan switch.

  6. #21
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    They should tell the customer that cell phones are not valid for the replacement plan and not sell the replacement plan ...

    BEST BUY SUCKS

  7. #22
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    Originally posted by master
    as i stated before the PRP or replacement plan is only one that has an 800 number voucher, cellphones do not fall under this plan, the 888 bestbuy number on back of your brochure will take you to service support line, only thing that can be done from that is battery replacement or equipment orders for parts. And under the PRP which cellphones don't qualify for, you get an instore credit so you could buy anything instore not just a cellphone. If you were sold a replacement plan on your cellphone someone sold you the wrong plan or your in a possible test market for a new plan switch.
    I dont understand why you guys insist on being misinformed, or failing to read the plan. Here is what I have:

    2year Product Replacement Plan. $39.99
    888-539-6883 is the number for the voucher.
    Under "The Plan" it includes coverage for "phone". It could mean regular phone and/or cellular I suppose. There are NO references to cellular phone either excluding them or including them except the "phone" reference.

    The plan does limit the product to $300 and less, and the list includes phones, boomboxes, pc stuff including keyboards and stuff, pagers, video game hardware, vacuums, etc etc etc. On the back of it is stamped the date of purchase and the item number.

    I am looking at the receipt and it does look like someone messed up. On the receipt it says "2yr cellular phone PSP" meaning the performance plan which you guys speak of. But the flyer I have, which is stamped with the transaction number and teh date of purchase, Im sure is a contract between me and them, plus the inclusion of "phones" inthe list and the lack of any exclusions should make this an easy one.

    Dont forget that I called the 800 number and specifically told them it was for a cellular phone. The rep had absolutely no problem with that, not even skipping a beat. All in all the call was very pleasant and took like 10 minutes.

    I will be buying my fiancee a 5300 when I get my voucher, and you can bet your a ss that fat frig of a manager will get an earful from me since his store sold me this policy in the first place.

    Its a shame you guys have the performance plans, they seem to be useless depending on the store you go to. BB lost my business a long time ago though, way before this.

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    they just endorsed wrong brochure, and the phones you speak of that are on the PRP is telephones like home phones and cordless phones. the one on your receipt is what i mentioned before the 2yr psp go to a best buy and go grab one of those brochures, even if you have a 2yr prp endorsed i doubt they will allow you to do the plan like that.

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    Originally posted by master
    they just endorsed wrong brochure, and the phones you speak of that are on the PRP is telephones like home phones and cordless phones. the one on your receipt is what i mentioned before the 2yr psp go to a best buy and go grab one of those brochures, even if you have a 2yr prp endorsed i doubt they will allow you to do the plan like that.
    Master is correct...

    If you're that angry about your PSP, SpineDoc, remember that you can always go and get a refund on it; if you're past 30 days, do a prorated refund.

    That'll tick them off

  10. #25
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    Most of this discussion has been about Best Buy's service plans. But about Circuit City: Is it true that the Extended Service Plan on my receipt is actually the Replacement Protection Plan described on their Web site? Their site only appears to describe 3 plans: the Performance Guarantee (for electronics including car audio), Computer Support Plus (for computer products and peripherals), and the Replacement Protection Plan (for small electronics and VCRs). I my guess correct that my ESP is actually their RPP?

  11. #26
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    Originally posted by Aurora
    I know my opinion is biased, but I work at Best Buy. Read the Service Plan Brochure, it has pretty specific information. The managers generally try to work with customers, but I know that corporate has slammed down on the store-level managers becuase of extensive exchanges on cell phones; the company has lost big bucks under these service plans because they are being exchanged so very often and has started to strengthen its grip on the exchanges on cell phones under service plans.

    Anyway - no, normal (most, in fact) employees do not get commission off of their selling. Period. I don't care who says what to counter that. Now let's not confuse the situation or lie here (or so I'm telling myself), supervisors, and managers do get bonuses becuase of their service plans, accessories, digital subscriptions, etc. that employees, seniors, supervisors, and product specialists sell. This is a fact. So while a normal product specialist does not get commission, his or her superiors do want their bonuses. It is stressed that it is our "jobs" to sell these things (i.e., service plans). I truly do think that the Best Buy service plans work, you just have to know how to talk to the techs. Software issues aren't covered as far as I remember reading, and if the Sprint stores find a fault/failure in a test they run on the phone (most stores don't have a problem failing the phone hehe) then you can more easily get an exchange.

    Sorry, wasn't trying to argue with you, simply point out some things that I have learned from working there 2.5 years.

    I'm sorry, again, that you had a bad experience with the store, though. If you had been working with me (and believe, Best Buy isn't my career, so I don't think it's this "magnificent" company or anything, simply a part time job) I would have let you exchange the phone...

    HoFo members stick together

    lol.

    Eww you work for Best Buy? And I was just starting to like you...
    You drive a car, not a phone booth.

  12. #27
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    Originally posted by Aurora
    corporate has slammed down on the store-level managers becuase of extensive exchanges on cell phones; the company has lost big bucks under these service plans because they are being exchanged so very often and has started to strengthen its grip on the exchanges on cell phones under service plans.
    I also have Best Buy service plans on a couple of phones I bought as Christmas gifts.

    The issue for me is whether the service plans have a reasonable chance of being useful to my family, or are they just a waste of money (and should I just cancel them right now). So...

    Let's say that 1-1/2 years go by without the phones clearly failing. At that point, will BB be more "lenient" toward exchanging the phones, perhaps based on complaints like "it's been dropping calls" or "the battery doesn't hold a charge as well as it used to"? Does BB even know that I have not yet made use of the service plan for the 1-1/2 year period? Or will Best Buy treat my family just as suspiciously as others who try for a new phone every 4 months? If so, then I should probably just cancel the plans right now while I still can.

  13. #28
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    I would say the rule, not the exception is that they will only exchange it for the SAME model if you have a defective ticket from Sprint or it fails their diagnostics, otherwise you are out of luck.

    As for those of you who say even if they did endorse a PRP for my cell phone it will not be honored, it was honored, my credit is in the mail on the way to me. Additionally there are no exclusions for "cell phones" and they do include "phones". I know this means regular phones, but if I was joe consumer I wouldnt know that, and their is no clarification on my flyer.

    If they did not want to honor it I could almost guarantee a victory in small claims court. They gave me a contract, they endorsed it, I paid for it, they better honor it even if it was their mistake.

    Enough said, Im tired of this subject. My credit should be in the mail and I am going to buy my fiancee a 5300 with it.


    Originally posted by lgmayka
    I also have Best Buy service plans on a couple of phones I bought as Christmas gifts.

    The issue for me is whether the service plans have a reasonable chance of being useful to my family, or are they just a waste of money (and should I just cancel them right now). So...

    Let's say that 1-1/2 years go by without the phones clearly failing. At that point, will BB be more "lenient" toward exchanging the phones, perhaps based on complaints like "it's been dropping calls" or "the battery doesn't hold a charge as well as it used to"? Does BB even know that I have not yet made use of the service plan for the 1-1/2 year period? Or will Best Buy treat my family just as suspiciously as others who try for a new phone every 4 months? If so, then I should probably just cancel the plans right now while I still can.

  14. #29
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    my brother works at best buy and i've found that it really depends on the store and the managers. i've never returned a phone (yet), but at my local best buy i had no problem returning my Ipaq after 9 months of use. i had this whole story of all the bugs i was legitimately experiencing, but i ended up only needing to say "my Ipaq has been crashing on me for the past month", and they exchanged it for a new one on the spot.

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    Here's a new hypothesis: Perhaps Best Buy is simply cracking down on customers who frivolously demand a different phone model while the old phone model is still being sold. This makes a lot of sense, and such a policy probably weeds out the most flagrant abuses.

    The fortunate implication, perhaps, is that a customer who complains about a 1-1/2-year-old phone will probably *not* be given a hard time, because the old phone's model will have been long since discontinued.

    Sounds like a reason to hope for fast model turnover.
    Last edited by lgmayka; 12-18-2002 at 09:51 AM.

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