A lot of these things are incredibly similar to a call center I worked at, DirecTV and Amazon.com, both in Technical Support.

"Thank you for calling DirecTV Protection Plan, my name is Rob, may I have your first and last name?"

Haha. I've definitely had dreams where I've been receiving an incoming call in my headset and wake up to realize it was just a dream and I fell asleep in the recliner again.