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Thread: avoid o2 uk online contracts

  1. #1
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    avoid o2 uk online contracts

    ok o2 online contract sim went poof needed a new one.
    o2 after being on hold on a 0906 which i though was illegal,
    i finally asked for a new sim. o2 told me that will be
    15 pounds. (I laughed) and said ok how much for a PAC CODE,
    and was told it was free Guess what I ordered.

    10 days ago I requested my PAC code. Still not here.
    Call them up again today and they have no record of my
    previous call. On hold 0906 number......

    Well lookie O2 were helpful for once
    they just gave me my PAC CODE. I said thanks
    and promptly called VIRGIN MOBILE.



    all in all virgin are nice to deal with...

    o2.....bye bye losers :<|

    cost to call O2 to get my pac xx pounds of holding on their
    expensive 0906 line.

    cost to get a port to virgin .10 pence including the
    free new sim card they are sending me

    thanks virgin.

  2. #2
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    Re: avoid o2 uk online contracts

    Originally posted by ftg888
    i finally asked for a new sim. o2 told me that will be
    15 pounds.
    That's strange. They sent me a replacement simcard for free. Apparently you can get your first replacement simcard free, but if you ask for another, then you will be charged. I am also on online 50 contract.

    steman


    Sony J-Series Ringers - Completely Free Ringtones for Sony J5 / J6 / J7 / J70 / Z7

  3. #3
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    Re: avoid o2 uk online contracts

    Originally posted by ftg888
    all in all virgin are nice to deal with...
    Virgin may be nicer on the phone, but they are using the crappy T-Mobile network. We all know how naff they are.

    It's either O2, Vodafone or Orange. Sod the rest! You know I'm right ;-)

    steman

  4. #4
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    I ordered a replacement sim card and got it 5 days later no problems, but O2's customer care can be terrible, their 50p a minute phone line is a total rip off and it takes them about a week to reply to any e-mail you send them!!
    Dave

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    Wirelessly posted (Mozilla/4.0 (compatible; MSIE 4.01; Windows CE; PPC; 240x320) UP.Link/5.1.1a)

    I wouldn't agree that it's a rip-off. You're getting 500 text messages free per month - obviously there are some disadvantages - surely the overheads've got to be smaller. If not then you'd get the same deals instore, which you don't. Call me biased, but IMHO you can't have your cake & eat it too. Cheers

  6. #6
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    Originally posted by Davescot
    I ordered a replacement sim card and got it 5 days later no problems, but O2's customer care can be terrible, their 50p a minute phone line is a total rip off and it takes them about a week to reply to any e-mail you send them!!
    I thought the 50p per minute line was for PAYG only? anyway just use my call the CC for free scam

  7. #7
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    Originally posted by cool96
    I thought the 50p per minute line was for PAYG only? anyway just use my call the CC for free scam
    Well, PAYG Online (i.e. 300 free texts) customer services is charged @ 50ppm (0906 302 4445), as is contract Online (500 free texts) on 0906 302 5151.

    Non-online PAYG is charged at national rates on 08705 678 678, and non-online contract is charged (though this may vary depending on service provider) at national rate from landline, and possibly free from your handset. There are too many numbers for the latter, and your number all depends on where and when you connected your phone... the rule of thumb is: the number on your bill is the number you call.

    As for your 'trick' cool96, this may work for Online PAYG, but as far as I'm aware nothing else... especially not contract, as there is no top-up line to call.

    Cheers

  8. #8
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    well 6 years and a gazillion sim cards later. o2 offer reasonable packages on payg, and the customer service has improved since 2008 onwards. sadly their data network is poo due to extensive iphone sales

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