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Thread: All TF Balances are 0 after Rewards Visit

  1. #1
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    All TF Balances are 0 after Rewards Visit

    Anyone else seeing this?

    Today was my Rewards day, I spun, watched video, shared on social media, etc.

    I realized I forgot to grab screen shot yesterday, so just went to app and… all 0!

    I’m calling them, now…
    Last edited by tftess; 04-02-2024 at 01:06 PM.

  2. #2
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    I'm seeing the same but I did not visit rewards. The service end date is still there. I can make calls. Hopefully just temp issue.

    Seems to be affecting site, app and 611611.


    Attachment 174553


    Strange update time of 5:27 pm. Then it updated to 5:46 pm.

  3. #3
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    Same thing happened to me. I tried to add a new phone with a transfer yesterday and today my balances are gone!

  4. #4
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    Quote Originally Posted by arny56 View Post
    Same thing happened to me. I tried to add a new phone with a transfer yesterday and today my balances are gone!
    Seems clear that they are having an internet issue. Contact customer service to verify your current account information. Stuff happens from time to time. Life goes on.
    Just another day in paradise.....

  5. #5
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    Strickly on the Verizon side, My AT&T & TMO lines show buckets.

  6. #6
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    All TF Balances are 0 after Rewards Visit

    Thank you for chiming in, that it’s not only me!

    TF CS (on phone), shows all 0 for my balances.

    They insist it is only my account. They are waiting for call back from higher level department, and will call me back. According to CS, this is because I transferred my phone number (2 years ago) from another TF phone, to this one. I can’t even…

    (Going to Rewards today was simply coincidence, I wish I could remove that part from the topic.)

  7. #7
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    Does anyone still show balances with TF/Verizon?

    The 4883 corp number is not in service on my end - working now.
    Last edited by tomseys; 04-02-2024 at 01:32 PM.

  8. #8
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    Quote Originally Posted by kaZZoo View Post
    Strickly on the Verizon side, My AT&T & TMO lines show buckets.
    Many of us knew we *really* wanted to stay with AT&T… if only they had let us! :-)

  9. #9
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    Obviously they’re a day late.

  10. #10
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    They are showing the time and date as April 2nd 6:20 pm. (it's 2:20 pm)

    Everything still works though so that's good at least.

  11. #11
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    Quote Originally Posted by tomseys View Post
    Does anyone still show balances with TF/Verizon?

    The 4883 corp number is not in service on my end.
    I’m now on with higher level. She insists my balances are correctly zero. There is no issue system wide, or with other Verizon accounts. She insists the system is correct.

  12. #12
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    Quote Originally Posted by tftess View Post
    I’m now on with higher level. She insists my balances are correctly zero. There is no issue system wide, or with other Verizon accounts. She insists the system is correct.
    She might just be the typical clueless tracfone rep. Can you make calls or use data? If you really have 0 minutes you shouldn't be able to.
    Last edited by tomseys; 04-02-2024 at 05:18 PM.

  13. #13
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    It doesn’t matter who you talk or chat with, until they undo what they have done they all will see what you are seeing.

    Question is hows their back up data.

  14. #14
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    The TF corp office 800 626-4883 x3324 number is working now.

  15. #15
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    All TF Balances are 0 after Rewards Visit

    Finally! She was able to confirm my correct balances, though they still show 0.

    I’m going to ignore it all, and hope they quickly fix the balance database…

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