Any way to stay logged into T-mobile account?

[pakle]

Elderly relative's legacy gold plan is expiring next month, and T-mobile won't let me log in without sending a verification text to the phone #. They don't know how to retrieve texts (candybar phone) and are in another state so I have to arrange for them to go to the T-mobile store to see if the staff can get the text. Real hassle, but luckily I only have to refill once a year...

The website used to ask the security questions before letting me in, but I noticed they started doing the text verification last year. And it only lasts a month before they need the text again... I used to check their account balance periodically but haven't for almost a year due to the hassle, I figure they'll let me know if they can't make a call.

Any way you've found to not require the text verification every month? The app perhaps, but I read somewhere it doesn't work for T-mobile Prepaid??

[JaTaN]

See if they have someone nearby that can help read texts (one-time hassle) -- have them call you separately with verification texts while you try to setup 2FA in their online TMo account using any authenticator app

Login to TMo account then copy/paste:

https://account.t-mobile.com/sap/v2/profile/security-dashboard

After that it should give you option for text or 2FA code to login so you don't have to bother with texts

TMo website says Google Auth but you can use any (I use Authy) -- setup Authy or any app using your number/email so you can access it yourself (TMo website will give QR code for you to scan to link it)

I have Authy installed on my iPhone and Windows laptop so I can access 2FA codes from either device -- afterwards I disabled "multi-device" option in Authy

[pakle]

See if they have someone nearby that can help read texts (one-time hassle) -- have them call you separately with their verification texts while you try to setup 2FA in their online TMo account using any authenticator app

Login to TMo account then copy/paste:

https://account.t-mobile.com/sap/v2/...rity-dashboard

After that it should give you option for text or 2FA code to login so you don't have to bother with texts

TMo website says Google Auth but you can use any (I use Authy) -- setup Authy or any app using your number/email so you can access it yourself (TMo website will give QR code for you to scan to link it)

I have Authy installed on my iPhone and Windows laptop so I can access 2FA codes from either device -- afterwards I disabled "multi-device" option in Authy

Oh wow, this is really good info! It took them 6 hrs to figure out how to get the text last time, I think they went and got someone to help but who knows how it will go this time.

I am not familiar with these Authenticator apps at all so I'll do the research. Also I had no idea there was a way to disable the text option, will definitely look for that after I get in. Surely I wish I had set it up last year when I finally got in!

[JaTaN]

Oh wow, this is really good info! It took them 6 hrs to figure out how to get the text last time, I think they went and got someone to help but who knows how it will go this time.

I am not familiar with these Authenticator apps at all so I'll do the research. Also I had no idea there was a way to disable the text option, will definitely look for that after I get in. Surely I wish I had set it up last year when I finally got in!

No way to disable text option but it'll show both text or auth options so you can use auth instead to avoid bothering them for text -- previously it was text or email

I also turned on ask for verification code each time you login -- I enter my username/password then it'll ask for text or auth code to complete login (not that much of a hassle since I only login a few times a year)

[pakle]

No way to disable text option but it'll show both text or auth options so you can use auth instead to avoid bothering them for text -- previously it was text or email

I also turned on ask for verification code each time you login -- I enter my username/password then it'll ask for text or auth code to complete login (not that much of a hassle since I only login a few times a year)

Got it. I'm getting educated about Authenticators on the T-mobile Subreddit right now. Literally had no idea this was an option, and I really appreciate your responses!

[pakle]

See if they have someone nearby that can help read texts (one-time hassle) -- have them call you separately with verification texts while you try to setup 2FA in their online TMo account using any authenticator app

Login to TMo account then copy/paste:

https://account.t-mobile.com/sap/v2/...rity-dashboard

After that it should give you option for text or 2FA code to login so you don't have to bother with texts

TMo website says Google Auth but you can use any (I use Authy) -- setup Authy or any app using your number/email so you can access it yourself (TMo website will give QR code for you to scan to link it)

I have Authy installed on my iPhone and Windows laptop so I can access 2FA codes from either device -- afterwards I disabled "multi-device" option in Authy

Okay I'm reading over on the T-mobile Subreddit that 2FA/Authenticator won't work for Prepaid accounts. Is your account Prepaid-only and you got Authenticator to work? Thanks.

[JaTaN]

Okay I'm reading over on the T-mobile Subreddit that 2FA/Authenticator won't work for Prepaid accounts. Is your account Prepaid-only and you got Authenticator to work? Thanks.

I have 2 separate legacy gold accounts -- enabled 2FA on both yesterday after making $1 payment to extend 1yr

TMo actually took me to security dashboard after login so that's how I found out

[pakle]

I have 2 separate legacy gold accounts -- enabled 2FA on both yesterday after making $1 payment to extend 1yr

TMo actually took me to security dashboard after login so that's how I found out

Thanks! I'll update after I give this a go next month. Glad the $1 refill is still working!

[pakle]

See if they have someone nearby that can help read texts (one-time hassle) -- have them call you separately with verification texts while you try to setup 2FA in their online TMo account using any authenticator app

Login to TMo account then copy/paste:

https://account.t-mobile.com/sap/v2/...rity-dashboard

After that it should give you option for text or 2FA code to login so you don't have to bother with texts

TMo website says Google Auth but you can use any (I use Authy) -- setup Authy or any app using your number/email so you can access it yourself (TMo website will give QR code for you to scan to link it)

I have Authy installed on my iPhone and Windows laptop so I can access 2FA codes from either device -- afterwards I disabled "multi-device" option in Authy

I finally got into the account and did the $1 refill...

Your instructions for 2FA worked perfectly so THANK YOU! I am also using Authy and installed it on my iPhone and Mac. However, I can't get the Mac to show me the token! It always shows it to the iPhone app. Even when i close out the iPhone app, the Mac app won't show it. Then I have to open the iPhone app to have it show right away.

Any tips on using Authy on desktop (I know you mentioned you have Windows)??

UPDATE: I think I figured it out: you have to enable Backups and enter the Backup password on the Authy Mac. Now it shows the token.

And thanks for mentioning to disable 'multi-device' option after installing it on phone & desktop. I had no idea what you meant but after reading the website, I did that too. I really appreciate your taking the time to write out just detailed instructions!

[JaTaN]

I finally got into the account and did the $1 refill...

Your instructions for 2FA worked perfectly so THANK YOU! I am also using Authy and installed it on my iPhone and Mac. However, I can't get the Mac to show me the code! It always shows it to the iPhone app. Even when i close out the iPhone app, the Mac app won't show it. Then I have to open the iPhone app to have it show right away.

Any tips on using Authy on desktop (I know you mentioned you have Windows)??

Windows works fine for me (don't have a Mac to test) -- I forgot exactly what I did initially but iPhone was primary one that I setup first then I had to unlock Windows app by either text verification or through iPhone app or Authy password

Don't remember exactly but all my 2FA saved accounts showed up fine on Windows app (TMo/others) -- I had to click on one of them (TMo/others) to unlock the Windows app to allow codes on there as well

Go to Settings (top right) in iPhone app then Devices (bottom right) -- see if both devices show up on there and make sure "allow multi device" is turned on (turn it off once both are working fine). Click on Accounts (bottom middle) and make sure "backup password" is on

Try removing Mac device or logging out of Mac app -- then login again to see if that resets it

[pakle]

Windows works fine for me (don't have a Mac to test) -- I forgot exactly what I did initially but iPhone was primary one that I setup first then I had to unlock Windows app by either text verification or through iPhone app or Authy password

Don't remember exactly but all my 2FA saved accounts showed up fine on Windows app (TMo/others) -- I had to click on one of them (TMo/others) to unlock the Windows app to allow codes on there as well

Go to Settings (top right) in iPhone app then Devices (bottom right) -- see if both devices show up on there and make sure "allow multi device" is turned on (turn it off once both are working fine). Click on Accounts (bottom middle) and make sure "backup password" is on

Try removing Mac device or logging out of Mac app -- then login again to see if that resets it

Thanks I figured it out: you have to enable Backups and enter the Backup password on the Authy Mac. Now it shows the token. Really appreciate again!