Wow, what a terrible website AT&T has!

[plowguy]

I've been thinking of switching from VZW to ATT for a while since ATT has much better coverage where I need it.

I've tried to put various plans together on the website to BYOD an iPhone, Apple Watch, and iPad and it's apparently impossible to do. Everything about navigating the website is convoluted, and I'm wondering if the terrible website design and functionality extend to the OLAM etc. also?

[DRC72]

Yeah, AT&T’s website leaves a lot to be desired. Hopefully one day they’ll make it more user-friendly. Thankfully the AT&T app is much improved, but it’s still not perfect. As for OLAM? It has improved over the years, but could still use a lot of tweaking.

[Barmalei]

I could never upgrade any of my lines through the website. Orders kept getting canceled within minutes. I had to call and do everything over the phone. CS could never explain why online orders couldn’t be placed. It’s annoying but I learned to deal with it. Hopefully in not so distant future AT&T will improve it.


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[Serial Port]

CS could never explain why online orders couldn’t be placed.

As a former CS rep for At&t postpaid, if there was insufficient documentation in the account notes explaining the issue we were instructed not to speculate and to create a "Trouble ticket" to be investigated and resolved by the appropriate work group. I understand the frustration of the consumer but speculation by a rep can create more confusion.

[MTS2000]

It's even more fun for FirstNet Local Control. You get bounced around and the equivalent to URL forwarding more than you do when you call in on 611. Fortunately, there have been few issues with our agency or personal accounts, and I have our local rep's personal cell, so it's rare, but yet, AT&T's OLAM is utter garbage compared to VZW and T-Mo.

[i0wnj00]

I understand the need to change with the times but my biggest complaint is with the UI that AT&T uses for OLAM, it has gotten more convoluted as time went on. It used to be easy to find my usage, but now I have do additional clicks just to find out my usage. AT&T has made it more needlessly convoluted just to find basic information. The PDF document for billing now lacks the details it once had like what network I was using, what transactions are considered "roaming" etc..I liked the far more simpler UI that Cingular Wireless used for it's website and OLAM, I know that OLAM was riddled with bugs, but it was far simpler to find plans and view usage.

Verizon, IMO has to have the worst website out of three providers at the time I post this, they literally want to sell you media content and further confuse you with the pricing with their plans on their home page. I felt it was convoluted just to get a prepaid line when they blast your face with media add ons and potentially deceptive pricing on their lines. T-Mobile has improved their website UI for moving away from the Uncarrier blitz but one thing they haven't changed is their focus to lure AT&T and Verizon Wireless customers.

My biggest complaint with all of the three providers is that they are pushing media content, extra services and multiple lines on the main page. For people like me, I would rather start with a single line and then add stuff as I feel like it, but it looks like they are pushing stuff to make you buy more, first and foremost. I shouldn't be surprised they do this, but it's annoying that I have to go through this visual garbage just to get wireless service.