Reply With QuoteUgh, I hate to hear this as I'm about to activate a new phone for my mother. I assume this is recent, right? Not during the Verizon activation outage at the beginning of the month.
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Radiation is good
Long-time, light-use PAYGO customer here. Bought a new phone from TF along with the required plan needed to activate it and replace my old phone. Took screen shot of existing balances before starting a Chat to activate/replace.
Long story short: Started Chat by asking Agent to confirm current ample balances which he did. After this, he had problems activating and I was on the chat nearly an hour before the transfer from the old phone was finally made.
Towards the end of chat, I checked my balances online only to see 0 texts, 0 minutes and 0 data instead of the correct and verified balances. I called this to his attention and he said not to worry— it would take a little while for the balances to show in my online account. I copied a transcript of the chat and ended it.
Next day, balances still all zeros so I did another chat— without success. Day after, did two more chats— same result. Then I called the corporate offices and was connected to a “manager who will work with you to solve your problem”. Spent 50 minutes on the phone. Referenced chat transcript, screenshot of balances. Nada….
Took four more lengthy repeat calls over the next few days to get it pretty much resolved. Restored text and minutes are a bit light; data a hair high— but close enough for government work. I didn’t have it in me to keep going around with them.
Did the activation the “right” way but still got nailed. Sheesh!
Last edited by ChasHam; 03-17-2023 at 01:13 PM.
My screen is bigger than yours
Ugh, I hate to hear this as I'm about to activate a new phone for my mother. I assume this is recent, right? Not during the Verizon activation outage at the beginning of the month.
Radiation is good
Verify m/t/d with a screen shot, activate on the web.
If there’s a transfer discrepancy, call corp. as those on chat can’t manually give m/t/d.
Stay away from chat, on what you can do on the web.
Radiation is good
"Resolved" yesterday.Originally Posted by SlowLoris
I've activated many replacement phones in the dozen or so years I've been a customer and managing the family's TF accounts. Only had one previous problem doing them-- maybe 10 years ago-- and it was resolved easily with one call. It was the same issue-- balances disappeared.
Why yes, that is a bag phone
I have a number and service I want to move to a new phone but I have been hearing of so many problems that I have been hesitating to do so. I think I'll wait a while for now and keep using the old phone.
Why yes, that is a bag phone
Yes it happens.
I insist on the rep remaining with me while at least making progress, min/sms buckets should update within 10-15min.
Sometimes they escalate, I've gone through multiple transfers in a session, sometimes 2-3 hours altogether.
Data bucket is true can take 24-48 hours to show up in MyAccount or 611611, even when the function itself is working.
Par for the course
Why yes, that is a bag phone
I finally got on chat and had my high balance account (end date 2039) transferred from my old Samsung S7 to my new Samsung A53 phone. It went without a hitch and the A53 worked within a couple minutes. Whew! I hope I don't have to do that again for a few years.
Phone Collector
Here's my story from this morning: activated a new Tracfone phone with preloaded balances with a transfer of my old phone number and the phone's balances. The number was successfully ported and transferred, the preloaded balances immediately showed up but me old, significant balances never made it to the new phone.
I should mention I first tried the activation on Tracfone's website which gave me immediately an unknown error. I followed up on chat. I was told to wait one hour for the old balances to appear. They never have!
After two more chats I received a call back where my previous balances were partially restored. There is a daily limit of 10000 minutes/texts and 10000 MB that their system allows the agents to add. I have to call back after 24 hours to get the remaining balances added. Imagine you had very high balances: you'd be on the phone with Tracfone for days or weeks
Post Machine
I keep my balances below 10K (generally around 5K to 8K) in each bucket. More than that used to draw scrutiny from TF Fraud Prevention Dept.There is a daily limit of 10000 minutes/texts and 10000 MB that their system allows the agents to add. I have to call back after 24 hours to get the remaining balances added. Imagine you had very high balances: you'd be on the phone with Tracfone for days or weeks
Why yes, that is a bag phone
I keep my balances fairly low also. My main line has service days out to 2039, the service days are most valuable to me, as I use very few minutes and texts. I use a little more data, maybe a hundred MB per month at most. My main line has about 4000 or 5000 each minutes and text, and 9GB data. I'm not adding any units for a long long time.
I've got more phones than fingers
I have 60gb of data on one line. But that's because the $40 plans adds it at 8 gb clips so that's a few stacked months while the owner of that line is out of the country. While TikTok is still legal they will draw down that data super fast
Phone Collector
Here's an odd one. I have the $200 unlimited talk and text plan that includes 12GB of data. Before I bought this plan, I had some buckets of talk text and data which carried over. Today I checked my balances and the unlimited plan is still there, but my carried over talk and text and all 12GB of data were wiped out.
But, the data on my phone still works! I texted Balances to 611611 and it says plan balance 0 GB of data and total data balance 12 gb of data. My data still works so I'm afraid to call customer service because I'm afraid they'll mess it up. Is my data balance 12 GB or 0 GB?
Thanks!
Why yes, that is a bag phone
I had a phone that the texts went from around 2700 to 0. I tried getting customer service to do something about it a few times but finally gave up. The phone still sent and received texts though, so they were there somewhere. Later I combined the phone's balance to another phone and 0 texts were transferred.
I've climbed a cellphone tower
I too am very scared of calling/transacting with Tracfone customer service, exactly for the same reason as you - that they'll mess something up.
So if this was me, I would just do - nothing. Especially since the data is still working.
I think I remember reading here about similar things happening to other people. Can't remember how it turned out for them though. I seem to remember there was a glitch with the balance returned by 611611.
I've climbed a cellphone tower
If you have lots of service days, I guess it's easier to keep your balances low.
In my case though, I usually need service days, and when I go to refill service, I keep wanting to get the best bang for the buck, so I end up getting the $15 500t/t/mb plan that gives just 30 days. That keeps increasing my buckets.
I suppose I should get some different plan, but that goes against my "always-get-the-best-deal" principles!
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