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Thread: Locked Out of Web Account - Tracfone Support No Help

  1. #31
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    Do Pixels have reliable hardware? I recall that used to be problematic.

  2. #32
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    Quote Originally Posted by Lisme View Post
    Do Pixels have reliable hardware? I recall that used to be problematic.
    I used a new Pixel 4a for 18 months without problems but the battery usage went up a lot (from 8% a day to 20% a day, same usage pattern) after an update to Android 12 (battery usage showed the OS used the most). So I sold it. Have a Pixel 6a since last August, no problems, but I don't use it much. Had a Pixel 7 for 60 days to do the Fi deal. Hardly used it, sold it after 60 days.
    Last edited by hpham; 03-27-2023 at 10:15 PM.

  3. #33
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    Interesting to keep the 6a but sell the 7. Any specific reason why? I had 2 6as that I sold or gave to friends and family and kept a 7 just because it is newer. Of course for me the 7 is third or potentially fourth phone in my rotation with a Flip 4, Fold 4 and 12 Mini in front so really I don't need it either....

    Before I moved to foldables I had 4a 5g, a 5a and one of those 6a without any problems.

  4. #34
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    Quote Originally Posted by pitflyer View Post
    Interesting to keep the 6a but sell the 7. Any specific reason why?
    The 6a is tied to a Qlink Wireless (Lifeline) service. I didn't want to go through the hassle of switching it to another phone, since I don't use it much. The 7 is one I got from a 60-day Fi deal with a trade-in and brought good profit from selling it. The 6a wouldn't have made any money. As far as having a good phone for daily use, I have my S22 and an S23 as future replacement.

  5. #35
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    The Mint deal on Pixel 7 including a year of service 35GB @ $15/mo is pretty good

    gotta catch while in stock

  6. #36
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    I have started the process of switching to US Mobile. The help appears to be Pakistani, but seems to be 1000% better than TF. They are sending me emails updating their progress, and answering questions when I respond to them.

  7. #37
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    TF is unable to get me my account number. The number that returns with FOUR is unrelated to my SIM number or MEID and as usual, their CSR is totally clueless on what to do. They want me to get the old phone which might be 4 years ago, I can't even remember what phone it was before this one and if it still exists.

    Thoughts?

  8. #38
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    Quote Originally Posted by Betulo View Post
    TF is unable to get me my account number. The number that returns with FOUR is unrelated to my SIM number or MEID and as usual, their CSR is totally clueless on what to do. They want me to get the old phone which might be 4 years ago, I can't even remember what phone it was before this one and if it still exists.

    Thoughts?
    Is this for a port out?

    You could try this but it requires access to the account:

    https://www.howardforums.com/showthr...7#post17244007
    Last edited by tomseys; 03-30-2023 at 09:29 PM.

  9. #39
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    Quote Originally Posted by tomseys View Post
    Is this for a port out?

    You could try this but it requires access to the account:

    https://www.howardforums.com/showthr...7#post17244007
    Yes, my US mobile hardware has arrived. But the acct # still eludes me and they are not coughing it up on chat or the phone. The whole reason this started is that I can't log in to my account, can't get them to send me a reset email and I am basically locked out due to their incompetence at this point.

  10. #40
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    When you try to login, you do it from here right?

    https://www.tracfone.com/login

    I'm asking because one time someone had a similar problem and they were using old urls and that doesn't work.

    Have you tried to retrieve the password reset email from the My Account app?

    As far as the Tracfone corporate office goes, I would stick to this number:

    305 640-2000 x1029... It's best to call in the morning around 8am - 10am est on a weekday.

    Some of the reps are really bad so the best and fastest approach in my experience is to HUCA it, to Hang Up and Call Again if you get no real help or fix during the call. The good thing about the corporate number is that at the right time it is the fastest way to reach support and they do have the admin tools to fix many problems. They should be able to at least create a new account for you I would think. Requires a good rep.

    I just tested the password reset from the website for my account and I received a password reset email in about 3 minutes. This was to a gmail email address.
    Last edited by tomseys; 03-31-2023 at 05:06 AM. Reason: typos plus

  11. #41
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    Yes, I tried it to a Gmail address and to my regular email with them on the phone going round and round.

    I think I tried that number you mention before and it seemed like it went to the same un-empowered script readers as any other number. Will try again as soon as I can.

  12. #42
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    Quote Originally Posted by Betulo View Post
    Yes, I tried it to a Gmail address and to my regular email with them on the phone going round and round.

    I think I tried that number you mention before and it seemed like it went to the same un-empowered script readers as any other number. Will try again as soon as I can.
    Yeah those number all seem to go to the same call centers so I usually just stick with one number (have had good success with that one) and then HUCA it to try and get the good rep/outcome.
    Last edited by tomseys; 03-31-2023 at 06:03 AM.

  13. #43
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    Quote Originally Posted by Betulo View Post
    Yes, my US mobile hardware has arrived. But the acct # still eludes me and they are not coughing it up on chat or the phone. The whole reason this started is that I can't log in to my account, can't get them to send me a reset email and I am basically locked out due to their incompetence at this point.
    What happens when you try to login to your account with one of the phone numbers or SIM numbers or IMEI numbers? Earlier in the thread, this was recommended to you. But I didn't see what happened if you tried that.

  14. #44
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    Yeah that is a good thing to try.

    Instead of entering the email address (and the password after) of the account when you attempt to log in to the account, enter the phone number or IMEI/SIM number of the device and then password to see if it will let you in.

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    You can also try that on the My Account app which sometimes works better than the website.

    I think you stated in one of the posts that a rep "cleared out your email completely" and then you tried to create a new account by I guess entering the phone number of the device in the login and then after, you entered the verification text sent to your phone but you were not able to complete the process after entering the new email, password, and pin because at the end it asked for a security question which you were not able to enter on the form, if I understood that correctly.

    If I remove a line from an account, I can then create a new account with the device in the same exact way you tried and it doesn't ask for a security question so I'm not sure what they did or why it does that.

    But I think a good corporate office rep should be able to sort this out. When I deal with them I like to quickly explain the issue and everything that was tried to fix it so far and if the rep seems clueless or its going nowhere after a bit, I usually will just say thank you anyway, hang up and call again.

  15. #45
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    Is it my impression or after several posters suggesting the OP in the last two weeks to just enter Phone #/password, they never confirmed they did it and see if that works. It may work, it may not. We'll may never know. Very difficult to help someone who doesn't listen.

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