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Thread: Login error

  1. #1
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    Login error

    I can’t login on the app or website tonight. Anyone else having problems?

    Specifically I’m trying to access the rewards page. I get the error message below. When I put in my phone number it presents me with a screen requesting signup info. I don’t need a new account.

    The website gives me an “invalid ip” error. I turned off my vpn and same issue. Name:  IMG_1355.JPG
Views: 113
Size:  51.5 KB


    Sent from my iPhone using HoFo
    _______________________________

    iPhone SE2 on Cricket (Primary)
    BLU V5 on TruPhone/Mint Mobile (Backup)
    iPhone 6 on Tracfone - VZ (Backup)

  2. #2
    Join Date
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    I got that error earlier today. Tried again a few minutes later and it worked fine.

  3. #3
    Join Date
    Dec 2013
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    I haven't been able to get to my account for a while now through Firefox. I have to use Chrome (the only thing I use it for).
    iPhone 11 on Tracfone/VZW.
    I hate Apple. (I really miss Android)

  4. #4
    Join Date
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    I was able to get in on the app after turning airplane mode on and off. Still doesn’t work on FF or Safari desktop.

    This is not encouraging me to remain a customer.


    Sent from my iPhone using HoFo

  5. #5
    Join Date
    Apr 2009
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    I also can not log in with FireFox. And VPN must be turned off. But Microsoft Edge seems to work OK and I am even able to log into
    Chat with a bit of fiddling around the Tracfone website.

  6. #6
    Join Date
    Sep 2017
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    I haven't been able to log into my TF account in the app or in a browser (tried 5 different browsers) in weeks. I chatted with them, got a callback and wasted an hour with someone who barely spoke English, still can't log in. "Will be fixed in 24 hours" uh yeah, nope. The password reset links keep going out without a valid token, so it simply dumps you to the TF home page.

    Truly inept.

  7. #7
    Join Date
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    More than likely, there is a temporary issue with the internet site. I don't have a definitive answer. Stuff can happen from time to time.
    Just another day in paradise.....

  8. #8
    Join Date
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    I can't seem to login using a desktop and Edge at the moment, which is what I normally do. Earlier this morning I was able to login and play (Rewards) games.

  9. #9
    Join Date
    May 2009
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    I cannot log in to rewards on my PC, the second half of the login I receive...
    "! ALERT We are unable to validate the information you provided. Please try again."

    Today was my day to win something for the first time in two months. Foiled again by TF on the last chance day to win!

  10. #10
    Join Date
    Dec 2021
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    TF site is down, so is TW.

  11. #11
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    Name:  Screenshot from 2022-06-30 12-44-40.png
Views: 63
Size:  9.2 KB

    And, see the above when trying to login to rewards. Glad it's not me or my account.

  12. #12
    Join Date
    Aug 2006
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    I was just able to use the app and log in to Spin The Wheel for a great big nothing-prize! But I guess my point is, I'm able to log into the TF Android app, in case that means anything to anyone...

  13. #13
    Join Date
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    I got the same error using Edge, but was able to login using Chrome (took a long time though - icon just kept spinning)
    Edit: was able to log in using Edge, but it's very slow as well. Both Chrome and Edge showed an alert message after log-in: "We apologize, but we cannot process your transaction at this time. Please try again later or call us at 1-800-867-7183."

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