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Thread: legacy gold rewards. Refill expiration now adds just 3 months instead of 1 year. Anyone else?

  1. #1
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    legacy gold rewards. Refill expiration now adds just 3 months instead of 1 year. Anyone else?

    Refilling the legacy prepaid grandfathered account with gold rewards extends your expiration date only by 3 months instead of 1 year.

    Anyone else have this issue?

  2. #2
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    In a few days I'll find out.
    I will be Judged on how I helped the poor, sick & others in need; strangers & loved ones alike.

    My plans:
    Visible (Verizon) UTT & Unlimited Data $25/mo
    T-Mobile Gold Rewards $10yr exp 01.03.23

  3. #3
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    In late December, I added $10 to my 2 Legacy lines, one on the new billing system and one still on the old. In both cases, I received the one year extension. I used Pinzoo direct top-up.

  4. #4
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    Several others had the same problem:
    https://www.howardforums.com/showthr...nce-quot/page2

    I got one year on 12/16/2021:
    https://www.howardforums.com/showthr...6#post17197666

    Make sure your Gold Rewards status shows Active, as in:
    https://www.howardforums.com/showthr...4#post17189814

    After my accounts were moved to the new platform in August, I found out in early September my expiration dates were wrong. After tickets were created, it took about three weeks for the expiration dates to be fixed.
    Last edited by andyk88; 01-08-2022 at 08:22 PM.

  5. #5
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    My gold rewards shows as active.

    wow, i did not know you could just pay $1 and get gold rewards extended?

    this is for sure?


    I'd rather pay $1 than pay $10.

    some of my legacy phones have large balances that I can't use up. Would be nice to just add $1 to keep them alive.

  6. #6
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    Quote Originally Posted by link626 View Post
    My gold rewards shows as active.

    wow, i did not know you could just pay $1 and get gold rewards extended?

    this is for sure?


    I'd rather pay $1 than pay $10.

    some of my legacy phones have large balances that I can't use up. Would be nice to just add $1 to keep them alive.
    How does $1 work? I have a $50+ balance. I don't get it.

  7. #7
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    you just login to tmobile.com

    and add money through the website.

    it allows you to just add $1 credit.

  8. #8
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    crap. my accounts are still f**ked.

    I added $1 to my account, and it only added an extra month for expiration. new expiration date April 2022

    What a waste.

    one extra year did not work for me.

  9. #9
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    I just added $1 ($1.10 total with tax), and my expiration date is now 1/11/2023.

    I had to log out and log back in, in order for the new balance and expiration date to display correctly.

  10. #10
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    Actually, I wasn't quite correct when I said I added $10 to lines on both the old and new billing systems. I did get the year extension on both, but I only added the $1 (+tax) on the new system.

  11. #11
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    Today I updated Block sending and receiving SMS/MMS:
    https://www.howardforums.com/showthr...0#post17201740

    My Balance Expiration was shortened from December to today + 3 months.

  12. #12
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    Quote Originally Posted by andyk88 View Post
    ...My Balance Expiration was shortened from December to today + 3 months.
    Are you saying you added only $1 & your expiration date gained a year?
    And that today your expiration date was shortened to 3 months instead of a year?

  13. #13
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    Quote Originally Posted by zapjb View Post
    Are you saying you added only $1 & your expiration date gained a year?
    And that today your expiration date was shortened to 3 months instead of a year?
    Correct, I paid $1 (+ taxes and fees) on 12/16/2021 and my expiration date gained one year, as did others:
    https://www.howardforums.com/showthr...e-balance-quot

    This morning I unblocked then blocked SMS on one of the lines, and the expiration date was changed for that line to today + 3 months.

    So, just changing a feature will reset expiration date to (date of change + 3 months).

    Do not bother chatting on the T-Mobile website, because you will eventually be asked to call prepaid directly.
    Instead, call ‪(877) 778-2106‬, then 0 for a representative.

    The CSR came back after asking his supervisor, saying that they were just collecting all the affected phone numbers.
    They are not even creating individual tickets because so many customers have this problem.

  14. #14
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    This is good to know, andyk88. Thanks for persisting and posting about it.

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    i give them 2 months to fix this crap.

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