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Thread: Visible activation experience

  1. #1
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    Visible activation experience

    I decided to find a replacement for my AT&T post-paid 6GB data plan to take advantage of WIFI calling (which I could not get with AT&T due to using a BYOD Moto G Power), get unlimited data and get a cheaper rate. Deciding to try Visible, I installed the Visible app and ordered a SIM with new number. I used a friend code (36csHv) that I found on this site (thanks Zapjb) to get the $5 first month rate. I did not want to port in my AT&T number until I was sure I liked the Visible service. The SIM arrived 2 days later, installed the SIM and activated via the Visible app. Entered my 911 location address and the WIFI calling was active. Used the service for a week and decided it was good and decided to port in my AT&T number. Used Visible chat and gave them the number, account number, billing ZIP code and PIN (or what I though was the PIN). I was told that the port could take up to 24 hours but was usually less. I would receive a email when the port was complete. Within 20 minutes I got an email that AT&T rejected the port due to a wrong PIN. I had supplied the 4 digit PIN I use to sign on to my AT&T account. Signed on to AT&T and discovered I needed a special 6 digit port out pin. Getting the PIN I went back to Visible chat and gave them the correct PIN.
    Within 30 minutes I received an email saying the port was complete and to restart my phone to complete the process. Restarted phone but no joy, still working on the old number. Back to Visible chat. The rep said the service seemed to be working correctly. The rep asked me to verify my location ZIP and said that area has full over the air coverage. The problem is I have no coverage in my house and barely anything in my yard. Apparently to re-provision the SIM for the new number it is an over the air process and does not work on WIFI. I went out into the back yard, restarted my phone and Bingo!, new number was active. Had to reverify my 911 location and the WIFI calling was active.

    Lessons learned: Make sure you get the port out PIN from your old carrier. If you need to re-provision your working SIM (as in a telephone number change), you must have an over the air signal for it to take affect.

  2. #2
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    Quote Originally Posted by Rojniles View Post
    ...Lessons learned: Make sure you get the port out PIN from your old carrier. If you need to re-provision your working SIM (as in a telephone number change), you must have an over the air signal for it to take affect.
    Sorry You're having problems. I hope you get sorted. You make a very good point about verifying the PIN. I've ported my number over the years at least a half dozen times. And early on I got some of the numbers wrong: IMEI, SIM or PIN. Now I triple check. And I separate series of numbers especially when a bunch of zeros are in a row. Instead of copying a number such as 8901000005705 I'll copy it as 8901 000 00 5705. Easier on these old eyes. And I'll have the rep say it/type it back to me twice to be sure.
    I will be Judged on how I helped the poor, sick & others in need; strangers & loved ones alike.

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