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Thread: Buying A Smartphone Directly From Total Wireless

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    Buying A Smartphone Directly From Total Wireless

    Has anybody here ever bought a smartphone directly from total Wireless? I have been a Total Wireless customer for several years, but never purchased a phone from them. What, if anything, is different about buying from them? I am considering a Motorola One Ace 5G. Is it carrier subsidy locked to Total Wireless? Would it work with Verizon or ANY Verizon MVNOs? I have read that some people who bought from other places had trouble getting it to work on Total Wireless and other Verizon MVNOs.

    Also, it is not clear if it will currently work with Verizon 5G, yet.



    https://affirm.totalwireless.com/Mot...ne-Ace-5G.html

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    B&H has the GSM (ATT & TM only) unlocked version for $380 vs $450 for the TW (VZW MVNO) version.

    https://www.bhphotovideo.com/c/produ...ace_128gb.html

    Just saying FYI. Idk what Bands the TW version has. Afaik some subsidized phones have missing or permanently disabled Bands. So they're basically useless outside that backbone.
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    Quote Originally Posted by Jim1348 View Post
    Has anybody here ever bought a smartphone directly from total Wireless? I have been a Total Wireless customer for several years, but never purchased a phone from them. What, if anything, is different about buying from them? I am considering a Motorola One Ace 5G. Is it carrier subsidy locked to Total Wireless? Would it work with Verizon or ANY Verizon MVNOs? I have read that some people who bought from other places had trouble getting it to work on Total Wireless and other Verizon MVNOs.

    Also, it is not clear if it will currently work with Verizon 5G, yet.



    https://affirm.totalwireless.com/Mot...ne-Ace-5G.html
    That is not a true Total Wireless site. That is a Quality One Wireless.

    I have seen people have issues with Quality One Wireless.

    Edit: Here is another post that I remember seeing these: https://www.howardforums.com/showthr...from-Page-Plus

    Plus if you look around Mint Mobile groups, I have seen Quality One Wireless issues too.

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    Total Wireless phones are locked to Total Wireless until 12 months of paid service have been completed. After that, they phones can be unlocked at the owner's request. At that point, most of the Total phones, including the one you mentioned, should be fully unlocked for all networks.

    I have a Tracfone-branded Moto E5: Verizon's Postpaid & Prepaid checker gives it the OK. I would expect your Total phone to be similar.

    I don't think MVNOs outside of the Tracfone family will object to it, either, after it's unlocked. In Tracfone's strange universe, I have seen some indications that it might be hard to activate it on some Tracfone subsidiaries, even after being unlocked. (They may view it as being 'committed' to Total Wireless.)
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    Buying A Smartphone Directly From Total Wireless

    Quote Originally Posted by greenhandle View Post
    Total Wireless phones are locked to Total Wireless until 12 months of paid service have been completed. After that, they phones can be unlocked at the owner's request. At that point, most of the Total phones, including the one you mentioned, should be fully unlocked for all networks.

    I have a Tracfone-branded Moto E5: Verizon's Postpaid & Prepaid checker gives it the OK. I would expect your Total phone to be similar.

    I don't think MVNOs outside of the Tracfone family will object to it, either, after it's unlocked. In Tracfone's strange universe, I have seen some indications that it might be hard to activate it on some Tracfone subsidiaries, even after being unlocked. (They may view it as being 'committed' to Total Wireless.)
    I bought a Motorola Moto G Power (XT2041DL) for my youngest son. Can I just pay for a code and get it unlocked and use it on AT&T?

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    Quote Originally Posted by Jim1348 View Post
    I bought a Motorola Moto G Power (XT2041DL) for my youngest son. Can I just pay for a code and get it unlocked and use it on AT&T?
    No, you cannot. Tracfone phones (and from their other brands, including Total Wireless) are locked down really well. To the best of my knowledge, there are no aftermarket unlockers for this phone.

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    Quote Originally Posted by Jim1348 View Post
    I bought a Motorola Moto G Power (XT2041DL) for my youngest son. Can I just pay for a code and get it unlocked and use it on AT&T?
    You could likely use it on ATT with a Byop sim from any of the TF companies that offer ATT. Any TF company phone is unlocked for use on any other TF subcompany or network they use. Assuming of course the phone's compatible with the network. DL models are suppose to be good for (Vzw, ATT, TM). I think others have mentioned doing it.

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    Buying A Smartphone Directly From Total Wireless

    Quote Originally Posted by rpz1 View Post
    You could likely use it on ATT with a Byop sim from any of the TF companies that offer ATT. Any TF company phone is unlocked for use on any other TF subcompany or network they use. Assuming of course the phone's compatible with the network. DL models are suppose to be good for (Vzw, ATT, TM). I think others have mentioned doing it.
    Thank you for the reply.

    How many different Tracfone companies are there?

    Or, maybe what I really want to know is how many Tracfone companies offer AT&T?

    My quick search shows: Straight Talk, SIMPLE Mobile, Total Wireless, Walmart Family Mobile, NET10 Wireless, Page Plus, SafeLink, GoSmart Mobile, Telcel America, and Clearway.

    What I am trying to determine is which Tracfone company, that allows AT&T coverage, offers the most data for a low price? Are they all pretty much $20, or so, for unlimited talk/text and about 2 GB of data?

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    Tracfone Straight Talk,Net10, and Safelink offer all 3 networks. Safelink is limited to Lifeline customers.
    Plans vary between those companies, as they're all targeting slightly different niches. I think Net10 might be the cheapest at 2GB level, but check to be sure.

    Total Wireless is Verizon only
    Simple Mobile is T-Mobile only.
    I think Walmart Family Mobile is T-Mobile, but not sure.
    Page Plus is Verizon.
    GoSmart is T-Mobile.
    Clearway is aimed at business customers.
    I think TelCel is T-Mobile, but not sure: I'm also not sure it's available in the US.

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    Buying A Smartphone Directly From Total Wireless

    Quote Originally Posted by greenhandle View Post
    Total Wireless phones are locked to Total Wireless until 12 months of paid service have been completed. After that, they phones can be unlocked at the owner's request. At that point, most of the Total phones, including the one you mentioned, should be fully unlocked for all networks...
    I have phones on my mind again.

    If/when I want to move my son to Red Pocket, how would I proceed?

    I purchased the Motorola Moto G Power (XT2041DL) on Mon, Jun 7, 2021. Does the 12 months end on Mon, Jun 7, 2022?

    Do I need to contact Total Wireless and have them do something or is the Motorola Moto G Power free of it Total Wireless

    bonds as soon as the 12 months have passed?

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    You'll need to request the unlock. Try the automated system at https://www.tfwunlockpolicy.com/wps/portal/home/ .
    If you activated the phone on June 7, 2021, it will be ready to unlock after 360 days, so around June 2.

    The Unlock Portal has been giving a fair amount of false failures lately. If you're sure you've met the qualifications, you might have to call the Unlocking Department if it fails the automatic process. The number is indicated along with the failure message. That team has been good about getting me the unlock codes for a couple of phones that failed the initial test, when they should have passed.

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    Buying A Smartphone Directly From Total Wireless

    Just to follow up on this a bit more, I assume that the Total Wireless line simply has to remain in service for a year and it doesn't matter what device that Total Wireless SIM card is in?

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    It definitely matters what device the Total SIM card is in-- it must remain in the original phone for the entire period, if you want to unlock it. (The Verizon network does report the specific phone in use.)

    In addition, the Tracfone Group, including Total Wireless, does not approve of moving a SIM to a different phone, and might suspend the line.

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    Buying A Smartphone Directly From Total Wireless

    Quote Originally Posted by greenhandle View Post
    You'll need to request the unlock. Try the automated system at https://www.tfwunlockpolicy.com/wps/portal/home/ .
    If you activated the phone on June 7, 2021, it will be ready to unlock after 360 days, so around June 2.

    The Unlock Portal has been giving a fair amount of false failures lately. If you're sure you've met the qualifications, you might have to call the Unlocking Department if it fails the automatic process. The number is indicated along with the failure message. That team has been good about getting me the unlock codes for a couple of phones that failed the initial test, when they should have passed.
    I tried the automated system. The message I received is:

    We apologize. Your device is not eligible for our Unlocking Program.

    So, I called the Unlock Department at 1-888-442-5102 and the representative there said it was locked by Verizon and that I would have to contact them! The funny thing is, I had regular Verizon in the past and the phones I had through them weren't carrier subsidy locked.

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    Quote Originally Posted by Jim1348 View Post
    I tried the automated system. The message I received is:

    We apologize. Your device is not eligible for our Unlocking Program.

    So, I called the Unlock Department at 1-888-442-5102 and the representative there said it was locked by Verizon and that I would have to contact them! The funny thing is, I had regular Verizon in the past and the phones I had through them weren't carrier subsidy locked.
    So I read this thread from the very beginning (didn't realize that the first post was posted a year ago, ).

    I have unlocked Tracfone phones, under their old 12-month policy, as well as under their new 2-month unlock policy. The website has worked correctly for Android phones under both policies.

    Quote Originally Posted by Jim1348 View Post
    Just to follow up on this a bit more, I assume that the Total Wireless line simply has to remain in service for a year and it doesn't matter what device that Total Wireless SIM card is in?
    I also noticed your post (above) and I hope the sim was in the phone the entire 12 months. With Tracfone, they don't unlock the phone unless the sim sits in that phone for the entire time.

    Also, Verizon does some really weird "matrimonial stuff" with their sim cards - they marry the sim and the imei of the phone that the sim came with and/or was activated with. If the sim doesn't sit in the same phone, Verizon has been creating weird problems. Maybe that's what the unlocking dept was talking about when they said the phone was locked by Verizon. (Or maybe they were just being clueless).

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