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Thread: Wrapping my head around switching plans and billng.

  1. #16
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    They have a chat feature via sms text. I signed up for AT&T prepaid last month and noticed a link on the Paygonline site. The number is 754-21. Text from your AT&T prepaid phone. I tried from my T-Mobile number and it didn’t work.


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  2. #17
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    Quote Originally Posted by overlock View Post
    They have a chat feature via sms text. I signed up for AT&T prepaid last month and noticed a link on the Paygonline site. The number is 754-21. Text from your AT&T prepaid phone. I tried from my T-Mobile number and it didn’t work.
    Thanks for that info. I guess it's better than nothing, but it's stupid, from a customer perspective, 1) that they got rid of online chat, and 2) that the text support only works with an AT&T Prepaid phone!

    How will a customer get text support if their AT&T Prepaid phone isn't working!? Dumb!

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