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Thread: Tracfone Rewards Program

  1. #4441
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    Quote Originally Posted by Joshtt View Post
    I usually add 2 at a time same day and they both go through, same chat usually, hmm question is why didn't you get the aal points even with agent, strange? can try tommorow I guess was it a new phone, refurb phone, or what the one that didn't go through?
    Both were new TCL Flip phones. I dont know why!

    Quote Originally Posted by Crazy8SD View Post
    activate the 1st one which triggered the points and wait till tomorrow to add and activate the second one. It seems with Tracfone, nothing is guaranteed.
    Yes, thats is what I am doing. Activated the 1st line and will remove and re add the 2nd line tomorrow to see if it triggers the bonus.

  2. #4442
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    Quote Originally Posted by bkdarch View Post
    When I use chat to add a line.. they will ask to send a 6 digit code.. will they be able to send it to a secondary device? (The one I added last night) I don't have ez access to the primary lines phone.. I bought it 10 years ago for my elderly mother and she's not too quick on the draw so getting a code relayed would be nearly impossible..

    Sent from my SM-S908U using HoFo mobile app
    Like tomseys suggested, try request the 6 digit verification code to the account email. I haven't done that or requested code to be sent to secondary phone. You could try it next to add device for later activation.

  3. #4443
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    Quote Originally Posted by Crazy8SD View Post
    Like tomseys suggested, try request the 6 digit verification code to the account email. I haven't done that or requested code to be sent to secondary phone. You could try it next to add device for later activation.
    Thanks- I attempted the email route and due to my old *** email provider SNET being dead for effectively 30 years I never get emails like those-- even in spam-- i suspect they have a hidden spam filter that I am unable to see or change.. I was able to have her send to my secondary line-- I got the 10k and activated shortly after using the app so now happy and waiting for 2 more tomorrow--lol.. boy this flip phone brings me back.. back .back.. to my nokia 7160.. sitting in a parking lot at lunch back in late 90's? surfing the net on cingular for the first time on a phone...no video yet..

  4. #4444
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    Yeah reactivation wasn't me. I usually don't activate recon phones. I just checked two recon phones I did activate and both just say activation on transaction history. So got lucky and those phones were never activated on rewards before?

  5. #4445
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    I have a couple new refub phones to add to my TF account for later activation. I am going to use Chat to add the inactive phones, as other folks here have done, to get the 10,000 points (hopefully).

    I just went on Chat and told the agent I wanted to add an inactive phone, and I wanted to get the promo of 10,000 points. The agent told me I had to do it myself on the website to get the 10,000 points. I know that didn't sound right. I explained a bit that the website did not allow for a phone to be added without it having a phone number. I mentioned that the old website allowed it, but not the new website. The agent said: "What's the old website?" By then I decided it was time to politely leave that chat and to try later with a different agent.

  6. #4446
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    Quote Originally Posted by hpham View Post
    Get a call back from TF. I asked the rep to transfer me to TF Rewards Dept but she insisted on trying to resolve the issue first. She checked my account, saw that the transaction showed "Reactivation" and said that was the reason that I didn't get the AAL points. I told her that it's a refurb XR that I bought from TF and the phone number is new. She insisted that in order to get AAL both the phone and the number must be new. I thanked her and ended the call.

    Has anyone else got AAL pending points for a refurb phone?
    Yes, I got my 10k points pending when I ordered my Moto G Stylus a couple weeks ago.

  7. #4447
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    In my two recent experiences, both chat CSR said to choose any phone in the account that you want the code sent to.

  8. #4448
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    Quote Originally Posted by eohippus View Post
    I have a couple new refub phones to add to my TF account for later activation. I am going to use Chat to add the inactive phones, as other folks here have done, to get the 10,000 points (hopefully).

    I just went on Chat and told the agent I wanted to add an inactive phone, and I wanted to get the promo of 10,000 points. The agent told me I had to do it myself on the website to get the 10,000 points. I know that didn't sound right. I explained a bit that the website did not allow for a phone to be added without it having a phone number. I mentioned that the old website allowed it, but not the new website. The agent said: "What's the old website?" By then I decided it was time to politely leave that chat and to try later with a different agent.
    Use Chat to add a line: (People have different preferences to do this. I will leave chat if the chat agents insist on doing certain things. You do not need to mention AAL bonus points or the agent may ask you to do it yourself in app or online.)
    Tell the chat agent that you'd like to add a new Tracfone (or BYOD) device to activate at a later time, to your account (xxx) xxx-xxxx.
    (Sometimes I hint that I have the device with me, if s/he needs to send a code for verification.)
    The agent sends a 6-digit code to your phone for verification.
    The agent asks for the new phone IMEI.
    The device was added. Check your rewards. If you see AAL points pending (usually within 30 seconds), ask the agent to activate it for you (when s/he asks "anything else to help you with?". (Sometimes I activate the device myself in app.)
    If you don't see pending points, do not activate the new device. (Remove the inactive device from your account, wait a day then chat with an agent to add the device back to your account.)

  9. #4449
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    I added two lines tonight and didn't get the 10,000 points for either one. One line got 63 points for activation. The other line got nothing.
    Guess I'll have to call them tomorrow.

  10. #4450
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    Quote Originally Posted by millept View Post
    I added two lines tonight and didn't get the 10,000 points for either one. One line got 63 points for activation. The other line got nothing.
    Guess I'll have to call them tomorrow.
    I added one line online before reading that you should have a chat rep add it first before activating.. and that one didn't get the 10K points. I haven't bothered calling because I just don't want to deal with it. The two after that I had chat add before activation, showed the 10K points. It's such a PITA but even without the points I figured $20 for the phone and 1yr of service is a good deal.
    Castrol EDGE 0W-20 is my drug of choice.

    Primary: iPhone 13 Pro eSIM; Galaxy Z Flip4
    Secondary: TracFones: iPhone 13 Pro dual-SIM [AT&T] & iPhone 13 mini [Verizon]
    Mobile Broadband: Franklin T10 LTE hotspot (5GB for $8.50)

  11. #4451
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    Quote Originally Posted by Crazy8SD View Post
    Use Chat to add a line: (People have different preferences to do this. I will leave chat if the chat agents insist on doing certain things. You do not need to mention AAL bonus points or the agent may ask you to do it yourself in app or online.)
    Tell the chat agent that you'd like to add a new Tracfone (or BYOD) device to activate at a later time, to your account (xxx) xxx-xxxx.
    (Sometimes I hint that I have the device with me, if s/he needs to send a code for verification.)
    The agent sends a 6-digit code to your phone for verification.
    The agent asks for the new phone IMEI.
    The device was added. Check your rewards. If you see AAL points pending (usually within 30 seconds), ask the agent to activate it for you (when s/he asks "anything else to help you with?". (Sometimes I activate the device myself in app.)
    If you don't see pending points, do not activate the new device. (Remove the inactive device from your account, wait a day then chat with an agent to add the device back to your account.)
    First off good guide, and thanks for all the help in this, I switched to the chat from the phone conversations on the boards recommendations and its way easier, problem of misunderstanding on the phone taken out of the equation, sending to wrong email because they didn't understand you on the phone etc, much better.

    I am with Tomseye I am surprised everyone is having so much trouble, I am not at 100% but maybe 95% as far as getting them added with a agent, now getting them to vest is another matter lol, I usually do 2 at a time in the same account, its like you have done everything, passed security checks etc and I just ask if they have time to do one more, the second one usually goes much much quicker but everyone has their style.

    I obsess on the points and aal and havent had anyone suggest I do it myself but I guess it just happened to eohippus, I had one agent insist on a merge that I remove a line from one account and put it into another account myself, I had no clue at the time how and had 3x before just had a agent do it for me. I think the rep didn't know how to do it was my guess but it taught me how to add and remove lines..

    I guess we all have our own style based on our personalities... I have been a little nervous about activating myself but again everyone has own variations,

    good guide!

  12. #4452
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    Quote Originally Posted by pitflyer View Post
    Yeah reactivation wasn't me. I usually don't activate recon phones. I just checked two recon phones I did activate and both just say activation on transaction history. So got lucky and those phones were never activated on rewards before?
    yah sorry pit I just didn't remember name- it was chairlegacy- don't know how tomeyes found the post doh the exact one I was looking for I did remember it was in June for partial credit

  13. #4453
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    by the way my flip phones just shipped today from the last round, geez seems like everyone else has already got theres, I think I ordered after the deal had been going 8 hours or so, maybe a 2nd round of shipments or something....

  14. #4454
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    Mine all shipped pretty quickly and I'm getting the last of 3 from this go around today.

    My first two were from the earliest orders, and they were delivered the next day (actually UPS botched the delivery so I received the following Monday) but the 3rd one was a very late order and still was shipped punctually for some reason.

    Someone suggested it was because I used Amex with it. That was for $5 off/statement credit.

    Wasn't gonna order more than 2 (after mentally debating if I should even do that) but I've got 5 so far. Tempted for another 2 to fill two remaining AAL slots. I really should just stop lol.

  15. #4455
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    Crazy8SD's guide is excellent; I used it to create a new account and it was pretty easy.

    Regarding the AALs, for my preference I always chat activate them and have the rep activate and add the new line to the account at the same time in one act. From reading this thread, it seems TF can botch anything even simple additions to the account causing lines to disappear which may affect other lines.

    I don't mention anything about AAL to the rep since this may just confuse them and it's irrelevant anyway. The simple act of adding the phone as a new line to the account brings the AAL. So I focus on making sure they do that. I usually have them send the verfication code to account email though I've never had a problem with receiving it by account phone. I try to do whatever I can to make it clear to the rep that I want it added to my existing account as a new line. If they ask for a new security code, I'll say I'd like to use the same one that my account we are adding the phone is using. And maybe I'll confirm the code.

    I usually do just one phone at a time via chat. Less to go wrong at one time and different vest date. Also, I don't usually have two phones to do at one time (lol).

    If the rep seems clueless or vibe is bad, I'll leave the chat. Like this I've never had a fail, though I always expect one.

    Here is one that I did yesterday that was a little sloppy and long and the rep kept disappearing, but it worked out.

    If things go wrong, or for any TF problem really, I agree with others that callbacks are almost always a waste of time (not always).
    With the TF corp office, I prefer the HUCA approach. I will usually give it a good 4-5 calls in quick succession to give a good problem solving attempt. And this almost always works. If I had a dime for every rep that told me that the issue needs to be referred, needs time, or can't be fixed, that was then easily fixed by the next good competent rep, I'd have about $3.50 I think. Not enough for a text add-on. For sure, some problems may need to be referred and may require an offline network specialist for example but most problems can be solved right way with the right rep.

    These days, we have all these corp numbers available which are usually answered within seconds versus the useless chat or lower level phone reps. In the past, you had to work your way up to the level 3 tier reps or corporate office. It could take hours or days. Now it is just seconds. HUCA has never been more easy and available or necessary (lol). Anyway, just my opinion.

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