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Thread: Canít change plan

  1. #1
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    Canít change plan

    Verizon will not let me change my plan due to the service address not in their service area. If I use an address in their service area would they cut me off if Iím not using the phone there?

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    Yes they could. Your billing address is not the same as you Primary Place of Use in that example. The phone reports which towers/network it connects to so you can't fool the system to think you are using it outside your actual place of usage.
    Just another day in paradise.....

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    Quote Originally Posted by Serial Port View Post
    Yes they could. Your billing address is not the same as you Primary Place of Use in that example. The phone reports which towers/network it connects to so you can't fool the system to think you are using it outside your actual place of usage.
    What's the time limit on that? Say you live in one area 8-9 months out the year but 3-4 months you don't. If both areas have Verizon is that an issue?

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    Quote Originally Posted by Jack Hagar View Post
    What's the time limit on that? Say you live in one area 8-9 months out the year but 3-4 months you don't. If both areas have Verizon is that an issue?
    If it's not in a Verizon service area, it means that any coverage the user gets will be roaming coverage. Verizon has been rather well known for cutting subscribers loose for even using roaming more than 25% of the time. So I figure if you are using it on roaming for 3 months, they could decide to drop you. (Though, AT&T has been known to do the something similar. I've yet to hear T-Mobile being as strict, but it is a common practice within the industry.)

    Of course, we are still talking about the same carrier that tried to not only cut subscribers loose that were no longer covered by them after the AMPS shutdown, but also attempting to charge ETFs too, if I recall correctly.
    Last edited by jmac32here; 09-16-2020 at 01:45 AM.
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    Quote Originally Posted by Serial Port View Post
    Yes they could. Your billing address is not the same as you Primary Place of Use in that example. The phone reports which towers/network it connects to so you can't fool the system to think you are using it outside your actual place of usage.
    The towers also report back how often you are on which towers, and in the case of roaming, the "partner" carrier will report this information back to Verizon.

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    This happened a few years ago here in Kentucky.

    https://www.kyforward.com/rural-blog...ing-much-data/

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    Quote Originally Posted by Serial Port View Post
    Your billing address is not the same as you Primary Place of Use in that example.
    Good point. For example, your billing address can be your home (or parents home), and your "registered" primary place of use can be at your college.

  8. #8
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    Quote Originally Posted by jtbky View Post
    This happened a few years ago here in Kentucky.
    Yep. It happened in "13 states, including Alaska, Idaho, Iowa, Indiana, Kentucky, Maine, Michigan, Missouri, Montana, North Carolina, Oklahoma, Utah and Wisconsin."

    "During a recent review of customer accounts, we discovered you are using a significant amount of data while roaming off the Verizon Wireless network. While we appreciate you choosing Verizon, we will no longer offer service for the numbers listed above since your primary place of use is outside the Verizon service area."

    "Many of the affected consumer lines use a substantial amount of data while roaming on other providers’ networks and the roaming costs generated by these lines exceed what these consumers pay us each month."

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    Quote Originally Posted by Blb16 View Post
    Verizon will not let me change my plan due to the service address not in their service area. If I use an address in their service area would they cut me off if I’m not using the phone there?
    Changing the address should work, at least temporarily.

    The real issue is the amount of time you spend on Verizon's network. Verizon has to pay out when you roam on another carrier's network. If you spend too much time roaming, it doesn't make business sense for Verizon to keep paying for you to keep using someone else's service. Expect to receive a letter at some point telling you to find another carrier. If most of your time is on native Verizon, it should be a non issue.

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    When I used/worked for At&t, their threshold was either 30 or 40% of off network usage for 2-3 consecutive months before a notification was sent to a customer threatening cancelation unless the phone was used primarily in their network covered area. The carrier does pay more to allow off network roaming and they will "cut bait" if the ARPU (Average Revenue Per Unit) was not met for too many months.

  11. #11
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    Quote Originally Posted by DMac704 View Post
    Changing the address should work, at least temporarily.
    The would be only a band-aid on a major wound that requires stitches. Not a good idea.

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