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Thread: Sprint questions about signing up through Best Buy, new customer "unlocked" phone

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    Sprint questions about signing up through Best Buy, new customer "unlocked" phone

    Hi, Please redirect me if these questions belong elsewhere.
    Here is my dilemma:
    Best Buy offers the unlocked Moto G Power for $105 with activation on Sprint.
    I called Best Buy and was told it would be locked in for 3 months at a minimum $65 a month post-paid Sprint, then they would unlock for any carrier.
    So I buy an unlocked phone and it gets locked by activating on Sprint?
    I called Best Buy again and someone else said this deal won't work because Sprint is in transition.
    I tried to call Sprint which gets re-routed to Tmobile, they told me there would be a hefty termination fee.
    Then finally I reach a Sprint sales lady, who told me after 50 days of service and they unlock the phone.
    Everybody gives me a different answer.

    If anyone knows what the heck is going on with Sprint/Tmobile and activating a Best Buy unlocked phone with an activation promo through Sprint, please weigh in.
    If I go on Sprint and have poor service (very rural area), I do not want this to cost me more than the $105 phone + $20 activation fee, and maybe the first month with Sprint for $65. Any more of a financial commitment to this doesn't make sense. And of course, the phone can't be locked in the end.

    I'm unclear on how this works as a new customer to Sprint.
    If I don't put the Sprint SIM in, of course they can't "lock" the phone.
    But how then do I test and if need be 'port out' if I never completed activation?
    The concern is putting the Sprint SIM in, I've got terrible reception, then to try porting out in 3 days, but Sprint has already locked the phone to their network for 50 days or 3 months or tied to a $350 ETF worst case scenario.
    What am I missing? Is this too much risk for a current Tmobile customer? I also have a Mint starter sim awaiting for a porting opportunity...

    What if I put the Sprint sim in an old unlocked phone that I can sacrifice, to make sure the Moto stays unlocked so I can keep it? Just to activate and port out in worst case. Does Sprint have a mechanism for charging me big $$$ somehow since this is a Sprint activation promotion, if I leave them? Why is there no clarity in the generic TOS about what I'm actually signing up for and for how long?

    Thank you very much for any thoughts on this!

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    You can buy a new unlocked moto g(8) power for $230 at B&H Photo. Is a Sprint postpaid $65 month x 3 = $195 + ~$40 taxes & fees = ~$235 total. Is it worth it when you can get unlimited elsewhere for $25 & up a month?
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    Quote Originally Posted by zapjb View Post
    You can buy a new unlocked moto g(8) power for $230 at B&H Photo. Is a Sprint postpaid $65 month x 3 = $195 + ~$40 taxes & fees = ~$235 total. Is it worth it when you can get unlimited elsewhere for $25 & up a month?
    I noticed Motorola is offering it for $230 also. You know, the only actual Sprint person I spoke with said 50 days before unlock. So that would be 2 months taxes and fees ~$150 (minus the $90 Tmobile would have gotten for those same 2 months) = $60 net service + $105 phone = $165 total which is a savings of only $65, and that is only if everything goes well. I'm getting the feeling it's more trouble than it's worth.
    Unless I can port out in 3 days with no ETF or other penalty and Sprint doesn't lock the phone...

    What amazes me most is I cannot see the TOS before purchasing, only some boilerplate TOS that just generally speaks and doesn't have any specifics about this deal. How can they not legally have to present the specific contract before I pay?
    Last edited by jifbo; 08-14-2020 at 07:06 PM.

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    Quote Originally Posted by jifbo View Post
    If I don't put the Sprint SIM in, of course they can't "lock" the phone.
    But how then do I test and if need be 'port out' if I never completed activation?
    The concern is putting the Sprint SIM in, I've got terrible reception, then to try porting out in 3 days, but Sprint has already locked the phone to their network for 50 days or 3 months or tied to a $350 ETF worst case scenario.
    What am I missing?
    Looks to me you can't even buy this phone deal without the activation. First thing they ask for is to set up a Sprint account. I assume when you get the phone (store or online) it will have the activated SIM in it.

    Risky trying to use Sprint in a weak signal area. T-Mobile can be too. Yes, Best Buy does not do well with T-Mobile issues, as there was never a presence like with Sprint. You can't get T-Mobile activations at Best Buy. That may change once Sprint is finally shut down.

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    If they represent the phone as unlocked, I don't see how Sprint can lock it. Best Buy may require you to buy service and activate the phone in order buy the phone at that price, but you could probably swap out the SIM for whatever service you want.

    Sent from my moto g(6) (XT1925DL) using HoFo mobile app

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    Didn't want to start new thread. I also have some issues with BB....I have no clue whats going on...
    I have BB gift card, I want to get 2 new phones and activate new Sprint service. Best Buy reps saying I will be getting Sprint service, Sprint specific phone, and they only have 1 plan available. When I call Sprint, they say all new customers get transfered to Tmobile automatically as they don't do new activations for Sprint. So will I be getting Sprint or Tmobile? Will I be able to change plan to Tmobile Magenta Plus? And what's the reason for selling Sprint and Tmobile phones if they work on exactly the same network provided by the same company?

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    Quote Originally Posted by millept View Post
    Best Buy may require you to buy service and activate the phone in order buy the phone at that price, but you could probably swap out the SIM for whatever service you want.
    You will have to pay for service you may not want with no way out. The phone may also become SIM locked until the minimum service time is complete. Better to buy it fully unlocked.

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    Quote Originally Posted by millept View Post
    If they represent the phone as unlocked, I don't see how Sprint can lock it. Best Buy may require you to buy service and activate the phone in order buy the phone at that price, but you could probably swap out the SIM for whatever service you want.

    Sent from my moto g(6) (XT1925DL) using HoFo mobile app
    From forums.bestbuy.com, here is a Best Buy 'Social Media Specialist' addressing the issue:
    ‎06-10-2019 "these unlocked phones will, in-fact, lock to the first carrier you use. If you want to change it, your current carrier will have to unlock it at that time for you."
    Deysha|Social Media Specialist | Best Buy® Corporate"
    Name:  Opera Snapshot_2020-08-15_091214_forums.bestbuy.com.jpg
Views: 41
Size:  53.3 KB
    Last edited by jifbo; 08-15-2020 at 11:59 AM.

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    Quote Originally Posted by loboheeler View Post
    You will have to pay for service you may not want with no way out. The phone may also become SIM locked until the minimum service time is complete. Better to buy it fully unlocked.
    Per Sprint.com:
    Sprint will unlock a device from Sprint's network under the following circumstances:
    The device is SIM Unlock capable
    The device must be or have been active on the Sprint network for a minimum of 40 days
    Any associated Service Agreement (or any Minimum Service Term, where applicable), Installment Billing Agreement, or Lease Agreement has been fulfilled including, but not limited to, payment in full of any applicable: 1) early termination fees, 2) accelerated installment or lease payments, and/or 3) end-of-lease purchase options. Because leased devices are not owned by the user, the end of lease purchase option must be exercised and paid in full before the SIM unlock is completed.
    The associated account is in good standing
    The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked
    For SIM unlock-capable devices (generally most devices launched after February 2015), Sprint will automatically unlock postpaid devices when they becomes eligible.

    https://www.sprint.com/en/legal/unlo...nt-device.html
    Last edited by jifbo; 08-15-2020 at 12:02 PM.

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    Quote Originally Posted by Kolyan View Post
    Didn't want to start new thread. I also have some issues with BB....I have no clue whats going on...
    I have BB gift card, I want to get 2 new phones and activate new Sprint service. Best Buy reps saying I will be getting Sprint service, Sprint specific phone, and they only have 1 plan available. When I call Sprint, they say all new customers get transfered to Tmobile automatically as they don't do new activations for Sprint. So will I be getting Sprint or Tmobile? Will I be able to change plan to Tmobile Magenta Plus? And what's the reason for selling Sprint and Tmobile phones if they work on exactly the same network provided by the same company?
    This is mid-merger confusion and maybe a great time to jump in, grab a phone deal, if one is going to be on either network anyway.. It will all be Tmobile in the end, so I'm thinking get the phone with the most bands possible to cover all possibilities. It looks like you can ride the Sprint plan out for several months or jump on Tmobile whenever you want now (after 40 days), eventually they will switch everyone.
    Last edited by jifbo; 08-15-2020 at 12:06 PM.

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    a bunch of similar questions are answered here https://slickdeals.net/f/14272361-mo...-w-activation?

    doesn't seem worth it to me, for a hard credit pull

    I would suggest taking a look at this compatibility list here https://coveragecritic.com/mobile-ph...locked-phones/
    I find that it is regularly updated, and a good guide for finding a phone with the most network compatibility. And universally unlocked means you can use any carrier you wish.
    If you want a more "future proof" Tmobile device, look for phones that have band 71

    edit: seems like it was last updated in april, which is right around when moto released these the g power etc. I don't see the pixel 4a on the list either, but assume it will have all the bands as well, like the 3a did

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    Quote Originally Posted by Qt0 View Post
    doesn't seem worth it to me, for a hard credit pull

    I would suggest taking a look at this compatibility list here https://coveragecritic.com/mobile-ph...locked-phones/
    I find that it is regularly updated, and a good guide for finding a phone with the most network compatibility. And universally unlocked means you can use any carrier you wish.
    If you want a more "future proof" Tmobile device, look for phones that have band 71
    For those who don't care about hard pulls, here are the specs of connectivity:
    too bad no NFC but it does have band 71
    Name:  motogpower.jpg
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    I personally think no NFC is a good thing.

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    When I worked for a Sprint dealer, we would tell similar lies so that customers didn't downgrade their plans or cancel. That would hurt our commission, and it almost seems like that's what the Best Buy rep is trying to pull.

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