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Thread: Gmail won't open -Samsung

  1. #1
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    Gmail won't open -Samsung

    My husband has a Samsung g7 and this AM Gmail wouldn't open.
    Works fine on his older Samsung tracfones.

    Looked at Setting--apps--gmail but no way to clear cache. (saw that online as a suggestion)

    Did a shutdown and restart.

    Any other thoughts?

    Thanks much,

  2. #2
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    Quote Originally Posted by Dru88 View Post
    My husband has a Samsung g7 and this AM Gmail wouldn't open.
    Works fine on his older Samsung tracfones.

    Looked at Setting--apps--gmail but no way to clear cache. (saw that online as a suggestion)

    Did a shutdown and restart.

    Any other thoughts?

    Thanks much,
    Setting--apps--gmail -> touch Storage

    Clear cache should be there, but I doubt that will fix it.

    Clear Data or Clear Storage from there may work. After clearing you will probably have to enter the username and password again.

    Uninstall and reinstall the app if you can.

  3. #3
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    Quote Originally Posted by Dru88 View Post
    My husband has a Samsung g7 and this AM Gmail wouldn't open.
    Works fine on his older Samsung tracfones.

    Looked at Setting--apps--gmail but no way to clear cache. (saw that online as a suggestion)

    Did a shutdown and restart.

    Any other thoughts?

    Thanks much,
    I'm not sure if it's any different on a Samsung g7, but you CAN clear cache in the Gmail app on every phone I've ever used it on, including a Pixel 3a. If your research shows that it might help the issue, maybe you could check again to find a way to clear cache for the Gmail app.

  4. #4
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    IF a big if but if he's got a firewall make sure GMail is OK'd.
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  5. #5
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    Quote Originally Posted by Dru88 View Post
    My husband has a Samsung g7 and this AM Gmail wouldn't open.
    Works fine on his older Samsung tracfones.
    This can help a little bit more. What do you mean by Samsung G7 because they do not make one. There is Samsung Galaxy S7, and two different Samsung Galaxy J7, Sky Pro and Crown as branded ones. There is Moto G7 and LG G7 tho.

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