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Thread: T-Mobile Store Vs. T-Mobile Authorized Retailer

  1. #1
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    T-Mobile Store Vs. T-Mobile Authorized Retailer

    I want to add a new line of service. There is both a T-Mobile Store and a T-Mobile Authorized Retailer about the same distance from me. Which one should I select? Does it matter in the least?

  2. #2
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    For simple things it may not matter much which type of store. If you have problems, the support can vary depending on the store policies and who you run into. Generally, the corporate owned stores are considered better than Authorized Retailers. You can go into a company store now, as a lot got recently opened by T-Mobile from the lockdown.

  3. #3
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    I would definitely go in a corporate store versus an authorized dealer.

    Sent from my IN2025 using Tapatalk











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    Should never go the BM store amid pandemic

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  5. #5
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    If it was to pick up some accessories... or just a handset, it wouldn't matter much.
    Changes to your account, I'd typically stay with the corp.
    AT&T... your world, throttled.

  6. #6
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    Quote Originally Posted by Jim1348 View Post
    I want to add a new line of service. There is both a T-Mobile Store and a T-Mobile Authorized Retailer about the same distance from me. Which one should I select? Does it matter in the least?
    I would avoid authorized retail with cellular providers in general since nobody wants to take responsibility if something goes wrong with a transaction or if you have a device issue.

  7. #7
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    Quote Originally Posted by Jim1348 View Post
    I want to add a new line of service. There is both a T-Mobile Store and a T-Mobile Authorized Retailer about the same distance from me. Which one should I select? Does it matter in the least?
    Just make a phone call than getting covid-19 in BM store.
    I am T-Mobile customer for 14 years.
    Only been T-Mobile store twice for picking up TMobile Tuesday things.

    Sent from my LG-LS997 using Tapatalk

  8. #8
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    I’ve had mixed experiences. And people are people meaning some employee’s are more willing to bend the rules while others play or safe.

    I’ve had an authorized dealer straight up refuse a JOD return over a tiny hairline scratch that you couldn’t feel with your finger nail. Then I drove over to a corporate store and they accepted DC the same return without any issue.

    They treat me good at the corporate store by me. They shout my name when I walk in the door like Norm on Cheers





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