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Thread: Another High Five for Tracfone service !!!!!

  1. #1
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    Another High Five for Tracfone service !!!!!

    Got a private message from TF offering to help with a question I posed on this forum. This is the 3rd time it's happened. I think this forum deserves a lot of credit for being worth monitoring by TF. I also think TF deserves kudos for going to the effort.

  2. #2
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    Inquiring minds want to know. What was the question? What was the outcome?

  3. #3
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    I asked this forum how to just add minutes to my BYOP. When looking on the TF site I hadn't scrolled down enuf. TF sent me a private message offering to help. I told TF THANKS but the forum answered my question

  4. #4
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    But did the bot actually tell you how?

    They just PM everyone who look like they are asking for help. Doesn't mean they actually will give you good advice.

    I thought your title was sarcastic! :-P

  5. #5
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    I didn't ask.

  6. #6
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    Quote Originally Posted by tlippy View Post
    Got a private message from TF offering to help with a question I posed on this forum. This is the 3rd time it's happened. I think this forum deserves a lot of credit for being worth monitoring by TF. I also think TF deserves kudos for going to the effort.
    I disagree. It is sneaky of the TF reps to answer everything by PM. The info provided by the TF reps is mostly wrong, and by doing it by PM, there is no accountability of what is said from forum members that actually know what the correct answer SHOULD be! To me, TF reps refusing to post publicly in the forum is underhanded and despicable!

  7. #7
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    Well done Boz1.
    If my actions include deeds of philanthropy in charity and acts of loving kindness I am living in my Faith.

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  8. #8
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    Quote Originally Posted by Boz1 View Post
    I disagree. It is sneaky of the TF reps to answer everything by PM. The info provided by the TF reps is mostly wrong, and by doing it by PM, there is no accountability of what is said from forum members that actually know what the correct answer SHOULD be! To me, TF reps refusing to post publicly in the forum is underhanded and despicable!
    Tracfone is the most secretive company I have ever run across. I have always believed it was an attempt to limit their liability. It`s knowing something just happened to you but not knowing how it happened or the cause.

  9. #9
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    Quote Originally Posted by Boz1 View Post
    To me, TF reps refusing to post publicly in the forum is underhanded and despicable!
    TracAlex actually posted publicly on Turk Forums a couple of of years ago. Did not last very long. Think there were too many followup postings they did not want to answer.

  10. #10
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    I'm not saying the TF service itself is terrible, for people that know what they're doing, or that have somebody that can help them when necessary.

    I'm just saying the PM sneakiness instead of publicly posting is reprehensible.

  11. #11
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    TracFone would have to have a large department of people just for interacting online if they decided to actively engage in real or near real-time communications, having to answer for all the kludgey, complicated procedures and methods and offers they've instituted over the years. Ain't nobody at TracFone got time fo' dis!

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