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Thread: Total Wireless Issues with Samsung S9 - Android 9 and beyond

  1. #1
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    Total Wireless Issues with Samsung S9 - Android 9 and beyond

    I think i have narrowed down the issue, but I have to think that there are plenty of people with samsung s9 not having this issue. I cannot get the entire service to work on my phone well. My current state is I cannot get MMS messages and my calls do not use volte. I had no issues with my s8, but my s9 has been a pain.

    I have tried both vzwinternet (which is what my APN was on my previous phone) and tracfone.vzwentp

    I have help with a cell phone business and have tried 5 different s9s and an s9 plus. I have even tried different sim cards. I cannot solve the issue. The reason I think it's the android update is because I was able to come across an s9 plus that had never been updated. It was still running the stock OS. As soon as I put in my sim card, everything worked great. As soon as I updated it, service broke in the typical places.

    The only way I was able to get MMS is by "tricking" the phone to get into global mode. I would pop out my sim card, reboot the phone with the sim card out, then shut it back down again. Put my sim card in and boot it back up. This would put it in a 3G only mode. I could get MMS but, data was so slow and calls were very low quality. After I selected LTE in my mobile settings, all the same issues would come back.

    I have spent hours on the phone with TW customer support and they even got verizon on the chat. They said everything is working as it should and they said it was probably the phone. I now think I have to believe them. The only thing I have not tested is the other variant of the s9. There are two models. The 960U and the 960U1. The U1 is what total wireless sells on their website. Perhaps that won't have any issues.

    Anyone with an s9 that isn't having issues?

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    I have 2 Verizon branded S9 Plus on TW and everything seem to be working fine before and after updating it to android 9.

  3. #3
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    OP, can you access the wireless internet using the cellular network (not on Wifi) ?
    Just another day in paradise.....

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    Quote Originally Posted by dbear4nwa View Post
    I have 2 Verizon branded S9 Plus on TW and everything seem to be working fine before and after updating it to android 9.
    Have you updated to android 10?

    Could you please share what APN settings you are using?

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    Quote Originally Posted by jharmon203 View Post
    Have you updated to android 10?

    Could you please share what APN settings you are using?
    Not yet. They're both still on Android 9.

    APN is set to TRACFONE.VZWENTP Network mode on LTE/3G/2G(auto connect)

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    are there any other settings in the apn that are set?

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    Quote Originally Posted by jharmon203 View Post
    are there any other settings in the apn that are set?
    MCC: 311
    MNC: 480
    APN protocol: IPv4/IPv6
    APN roaming protocol: IPv4

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    Quote Originally Posted by dbear4nwa View Post
    MCC: 311
    MNC: 480
    APN protocol: IPv4/IPv6
    APN roaming protocol: IPv4
    Thanks for your reply. I have it set as those and I still have issues with getting MMS. Any other settings?

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    Total Wireless Issues With Samsung S9 - Android 9 And Neyond

    I have a universal, unlocked Samsung Galaxy S9 on Total Wireless.

    Jharmon203, is yours Samsung Galaxy S9 universal, unlocked or is yours carrier branded?

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    It's carrier branded. I think this is what the issue is.

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    But I would have to think I am not the only one with a carrier branded s9 (verizon) on total wireless with the update.

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    Both of mine S9+ is also Verizon branded.

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    Quote Originally Posted by dbear4nwa View Post
    Both of mine S9+ is also Verizon branded.
    Can you please verify the model number under the "about phone" section?

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    Quote Originally Posted by jharmon203 View Post
    Can you please verify the model number under the "about phone" section?
    Model Number: SM-G965U

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    Quote Originally Posted by dbear4nwa View Post
    Model Number: SM-G965U
    Thanks! I wonder what the issue is with mine. I have tested it on the same model.

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