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Thread: Verizon Screwed up big time

  1. #1
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    Verizon Screwed up big time

    I chatted into Verizon today to request a change to my smartewatch's phone number because I was getting lots of spam calls and text from people who are trying to get ahold of the last owner of this phone number... when I chatted into Verizon they did not change the watches phone number but instead changed my smartphones number which not only I've had for 8+ years but is also tied to my business and such... I've been on hold with Verizon now for the past 45 min trying to get a rep to get my number back... what else can I do? seems like they don't want to pick up because they know they messed up big time... how else can I contact Verizon because I also can not log into my account because I don't know the "new" number

  2. #2
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    That's horrible. Hope this gets corrected.
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  3. #3
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    Quote Originally Posted by zapjb View Post
    That's horrible. Hope this gets corrected.
    i do too... I guess i'll call in the morning

  4. #4
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    Quote Originally Posted by Whitieiii View Post
    i do too... I guess i'll call in the morning
    You need to call ASAP. The longer you wait the harder or less of a chance of getting that number back.

    This happened with me with att about 5 years ago. Chat person was awful and I just disconnected. About an hour later my number changed for no reason... that took getting a hold of the right person and hours on the phone but I got my number back.

    Can you not change the watches number online? I know you can easily change phones numbers online for free without having to talk to anyone.


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  5. #5
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    Quote Originally Posted by hyelton View Post
    You need to call ASAP. The longer you wait the harder or less of a chance of getting that number back.

    This happened with me with att about 5 years ago. Chat person was awful and I just disconnected. About an hour later my number changed for no reason... that took getting a hold of the right person and hours on the phone but I got my number back.

    Can you not change the watches number online? I know you can easily change phones numbers online for free without having to talk to anyone.


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    I've been on hold for a total of 2 hours over 2 calls since then and my number isn't back yet... The second call I'm not disconnecting since im on it now... It's a ported number as well so it might be harder for them to get back

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  6. #6
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    Good luck. I would have 2 lines on hold with them if not more. You need to get lucky and find a rep that knows what to do and is willing to stray from the computer prompting.

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  7. #7
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    You know you can change your number online yourself and that would have avoided this entire issue.

  8. #8
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    Quote Originally Posted by Jack Hagar View Post
    You know you can change your number online yourself and that would have avoided this entire issue.
    I was thinking that to my self also. I changed my number a few months back had no problems.

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    Use Twitter, they are much more competent. Good luck.

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