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Thread: Call Issues

  1. #1
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    Call Issues

    I use to be able to make calls and receive calls with no issues from the basement area of my house (where I spend most of my time). Absolutely no issues. But now I have trouble calling and I miss calls. It works sometimes but fails more than it works. I can't recall when this started but I would guess in the last several months. I'm on a Nokia 7.1 if that makes a difference. Also, it performed the same on Android 9 and now 10.
    Is anyone else having such issues?
    I enabled wifi calling hoping that would be a solution but it doesn't work.

  2. #2
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    likely that ATT is having tower updates/issues in your area for 3G. Possibly while upgrading for improved LTE or (5G) in your area. The rumor is that within a few years ATT will be turning off 3G support.

    I just wish that ATT would be more proactive in allowing companies like H2O to support VoLTE (and on more phones). VoLTE and Wi-Fi calling is not something that ATT allows customers to use yet on their plans.
    iPhone 11 is my current primary phone. I have older model iPhones and Moto phones available on other lines. Currently prepaid, though would consider postpaid on right plan.

  3. #3
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    The interesting thing was some family members stopped by and we experimented with the phones. One was Mint mobile (t-mobile) and another was Verizon pre-paid. They both could use wifi calling in my house with no issues.

  4. #4
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    Quote Originally Posted by wrj54 View Post
    The interesting thing was some family members stopped by and we experimented with the phones. One was Mint mobile (t-mobile) and another was Verizon pre-paid. They both could use wifi calling in my house with no issues.
    Not really interesting. T-Mobile has been better with allowing Wi-Fi calling on MVNOs. And straight with Verizon Prepaid supports Wi-Fi calling assuming compatible phone.

    I have multiple lines/numbers on multiple carriers (for different purposes, my H2O account is for my "home" number). T-Mobile postpaid for my main phone (Wi-Fi calling supported, with them only due the cost of the Apple Cellular watch is lower priced than Verizon or ATT). And another low minute line with a Verizon MVNO in case of emergency while traveling.

  5. #5
    Join Date
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    Quote Originally Posted by wrj54 View Post
    I use to be able to make calls and receive calls with no issues from the basement area of my house (where I spend most of my time). Absolutely no issues. But now I have trouble calling and I miss calls. It works sometimes but fails more than it works. I can't recall when this started but I would guess in the last several months. I'm on a Nokia 7.1 if that makes a difference. Also, it performed the same on Android 9 and now 10.
    Is anyone else having such issues?
    I enabled wifi calling hoping that would be a solution but it doesn't work.
    Hey, there!

    I'd like to verify your account, please send me a private message with your H2O number.

    Rose R.
    Team H2O
    1800-643-4926

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