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Thread: Page Plus Cellular customer with a warning if you buy a phone from Page Plus

  1. #61
    Join Date
    Dec 2016
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    34
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    iPhone 4s, Samsumg Galaxy S6 Edge+
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    The Quality One Wireless support guy replied to my email and said Apple and Verizon are aware of the IMEI issue and it should get resolved in the next few days. Stay tuned...

  2. #62
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    Only possible issue with them confirming an imei on their end is the rep you're talking to doesn't have the phones in front of him to pick one. Different Dept or warehouse.

  3. #63
    Join Date
    Dec 2016
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    iPhone 4s, Samsumg Galaxy S6 Edge+
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    While we wait for Verizon to add the unlocked iPhone 11 IMEIs to its database, I checked my IMEI with ATT and TMobile. Both of those websites said my IMEI was just fine and they would be happy to sell me a plan.

  4. #64
    Join Date
    Jan 2004
    Location
    Mars
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    Tin cans and a string
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    1 (100%)
    Don't wait too long for an answer. They can claim you tried to return something outside their 30 day return period.

  5. #65
    Join Date
    Dec 2016
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    I just did chat with Verizon. After being transferred a couple of times I reached someone who filled out a form that should cause the IMEI of my unlocked iPhone 11 Pro to be added to Verizon's database. Expected to take 24-72 hours.

    For anyone else trying to get an unlocked IMEI into Verizon's database, I suggest doing chat or calling 888-294-6804 and ask for the
    tech support team.

    To the best of my knowledge Verizon does not have *any* IMEIs in their database for unlocked iPhone 11s. Apparently verizon has always had a policy of dragging their feet and being *very* slow to add unlocked IMEIs to their database whenever some new product is released. Similar issues like mine go back years regarding a variety of unlocked devices.

  6. #66
    Join Date
    Jul 2005
    Location
    United States
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    Samsung Galaxy S9+
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    Sprint
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    Sadly, the iPhone 11 is so new it could take a few more weeks for their database to be updated

    Sent from my SM-T580 using HoFo mobile app
    Don't make me turn this car around.....

  7. #67
    Join Date
    Dec 2016
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    iPhone 4s, Samsumg Galaxy S6 Edge+
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    By contrast, ATT and TMobile already has my unlocked IMEI in their database.
    Obviously Verizon could have also added the unlocked iPhone 11 IMEIs into its database but instead has delayed doing so.

  8. #68
    Join Date
    Jun 2003
    Location
    Republic of Texas
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    1,365
    Device(s)
    Moto Z2 Force, X4, G7, G7 Power, G6, G5s+, E6, E5+, E5, E4..
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    metro by T-Mobile, TracFone on Verizon, AT&T and T-Mobile, and FreeUp.
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    Quote Originally Posted by Boz1 View Post
    I am going to suggest what might have already been suggested above. Return it and buy directly from Apple ESPECIALLY if is the same price as you paid.

    I would never accept a phone that was supposed to be compatible with Vzw, but really isn't, especially one that cost $999!
    I think he bought an unlocked international version. Thats why Verizon doesn't have it white listed.

  9. #69
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    Dec 2016
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    I just checked.
    Verizon now has my IMEI in its database.
    All is good.

    EDIT: If I put my IMEI into this page
    https://www.verizonwireless.com/od/p.../#/checkDevice

    it says my device is fully compatible and verizon would be delighted to sell me a service plan.
    Last edited by Jelf; 10-13-2019 at 07:37 AM.

  10. #70
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    Oct 2011
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    Jeff, what an ordeal you went through. I just found this thread when I searched if Page Plus still has Live Chat, as I couldn't find it today. I didn't find an answer to my question, but your thread was an interesting read and l learned a bit.

  11. #71
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    Quote Originally Posted by mdomaz View Post
    Jeff, what an ordeal you went through. I just found this thread when I searched if Page Plus still has Live Chat, as I couldn't find it today. I didn't find an answer to my question, but your thread was an interesting read and l learned a bit.
    1. Open pagepluscellular.com
    2. Hover Over & Click Activate
    3. Click CLICK TO CHAT NOW

  12. #72
    Join Date
    Oct 2011
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    Thanks Boz

    Thanks for the info. It worked! In the past, as soon as I logged into my account, the chat box would appear. Not today. Thanks for the tip.

  13. #73
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    Quote Originally Posted by mdomaz View Post
    Thanks for the info. It worked! In the past, as soon as I logged into my account, the chat box would appear. Not today. Thanks for the tip.
    You're welcome. I'm glad it worked.

    Just fyi, for you or anyone else, there's another way, too, but it involves a few more steps.

    1. Open pagepluscellular.com
    2. Hover Over Support & Click General Support
    3. Click Aske Me A Question Bubble
    4. Type AGENT
    5. Click Chat Link Presented
    6. Click CLICK TO CHAT NOW

    Either way works, but it's definitely a little harder to find the PPC chat link than it used to be!

  14. #74
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    Oh, and there's another way to get to PPC chat, that I just now realized.

    1. Open pagepluscellular.com
    2. Scroll To Bottom & Click Contact Us
    3. Click CLICK TO CHAT NOW

  15. #75
    Join Date
    Oct 2011
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    Earlier this morning, when I typed in AGENT, it sent me to a page with just a phone number. No option to chat. At that point, I was beginning to think they had eliminated the Live Chat feature. I wonder if too many people were using it so they temporarily shut it down. Who knows. I am just happy that it still exists and thanks again for all the tips on how to find it in the future. It shouldn't be this difficult, but I have noticed other companies are hiding their Live Chat feature, as well.

    Now I just found out that my PP phone no longer works in Canada. That is a bummer!! I still use pay as you go with an old LG FLip PHone. I only average $3 a month useage for texts and calls, so I have stuck with PP. It may be time to look around, but that is another thread! I am glad to see you still on the PP forum. You are always so helpful and have such valuable information. Thank you for sharing all your knowledge. I am one who has definitely benefited over the years.

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