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Thread: Review of callcentric residential VoIP service for USA July 2019

  1. #1
    Join Date
    Aug 2019
    Feedback Score

    Review of callcentric residential VoIP service for USA July 2019

    Summary of callcentric:
    - perfect web interface for shoppers, evaluators, and paying customers (more below).
    - perfectly upfront with prices for shoppers -- zero surprises once you are paying customer.
    - 911 USA service fee ($1.50/month elsewhere) is included in "make call" plans.
    - the most extensive FAQ of any VoIP I've shopped by far. You will be fully informed.
    - sound quality is fine.
    - excellent (fast, knowledgeable) customer support: got help with
    configuring ATA, verifying a caller ID number, and porting my legacy telephone number.
    - (june 2019) porting my legacy number was free. $15 elsewhere.

    I'm a callcentric paying customer since June 2019, "north america basic"
    and "pay per minute" plans. Formerly a lingo customer since 2007;
    formerly a sunrocket customer since circa 2006.

    Callcentric is a BYOD* (bring your own device) VoIP service unlike lingo
    was. The linksys 2102-R from the former service lingo seemed (to me)
    to be hopelessly locked to them. So I bought a Grandstream HT801 analog
    telephone adapter (ATA) for $27.10 from amazon as it was the cheapest of
    what seemed to me to be mainstream ATAs. And callcentric recommended it.
    Actually, they recommended the HT802, but seems the HT801 is the same with
    only one telephone port which is all I need. This Grandstream device
    is working fine despite the firmware version being one release old.

    When configuring my grandstream ht801 I made a typo. Symptom was test
    phone call failed. Callcentric customer service correctly theorized
    my mistake and got me sorted straight away, and also told me this which
    is not (june 2019) in the online instructions for when configuring the HT80x:

    Please also make the following changes:
    Use P-Access-Network-Info Header: No
    Use P-Emergency-Info Header: No

    About my typo: look carefully because the grandstream configuration
    has fields "dial plan prefix" and "dial plan." You will be configuring
    the later.

    * To non-experts: I really do think you can configure the ATA device
    correctly. Don't be intimidated. Yes, in my case I should have looked
    more carefully at field names, but even when I did make a configuration
    mistake, callcentric support got me going on the first reply to my email
    plea for assistance.

    About the website. It is perfect. The layout is
    correctly targeted for a real computer (desktop) not a littlescreen
    cell phone. The fonts are similar enough sized so you can read the
    whole page easily at once. No dumb animations, fades or fluff; very fast
    and responsive. No useless whitespace; no ridiculous need to widen
    the browser to see all of the page. No annoying popup sales offers or
    "chat with us" dialog boxes. No popup banner thrust in your face when
    logging in. The password requirement isn't onerous. No dopey image
    of some smiling human using a telephone to distract and slow down load
    & render times. Website login does not timeout too quickly, but I
    don't know what the timeout value is and I can't find where to adjust
    it anyway. Time/dates shown are per my local timezone -- seems obvious
    but in lingo's reports the time/dates were in GMT...sheesh! Layout & tabs
    are well organized. Seems my bank (and google) changes website layouts
    periodically and it is often for the worse IMHO. I *still* hate gmail's
    new UI. I hope callcentric never changes their web site or reports.

    My first full month bill came in exactly as I expected when buying
    the service. No surprises. Actual July 2019 bill was $7.23. This is
    $1.95 inbound calling plan, $1.95 outbound plan, $0 taxes/fees, $3.33
    in per minute charges at 1.5cents/min inbound, and 2c/min outbound to
    USA when exceeding the included 120min/month.

    About the spam call filter feature, this seems promising. I just don't
    yet have examples of telemarketers who were successfully blocked, going
    by the online call reports. The website interface for this feature
    looks great. I played with it, and I setup to have all incoming calls
    that are flagged as spam probability "high" get the "press 4 to continue"
    interceding challenge message before ringing through to my telephone
    adapter. Note: callcentric is upfront in saying this feature will cost
    you 1.5 cents (pay per minute plan) because the call does need to be
    connected to play the challenge message.

  2. #2
    Join Date
    Jul 2009
    Samsung S9+
    Verizon, T-mobile
    Feedback Score
    Great review. I've been using Callcentric for years for a non-primary home phone line and have been very satisfied. They have excellent pricing, and seem to be straight shooters. I have never felt like I was being deceived or taken advantage of. The one issue I had was promptly addressed by US based CS (although that was years ago, and I don't know if that's still the case).

    I'm currently evaluating whether to change my primary VOIP line over to them as well. I've always felt it was smart to have 2 VOIP providers, because years ago they weren't very stable or reliable but Callcentric has proven itself and I may combine both lines with them this year.

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