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Thread: Unbelievable experience with Verizon especally

  1. #46
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    Quote Originally Posted by californiajay View Post
    Actually what in reality happened (several times) was:
    Caller: Question. I KNOW that a network extender does not work with prepaid plans. Actually a few weeks ago, even though I was told by a rep in the store that it would, once I got home and started setting it up, I found out that it would not and I returned the extender to the store. HOWEVER, I am wondering if now that I already have one setup on my account, and it is a working extender, will it still work if I migrate my account over to a prepaid plan?
    Rep: Let me check on that for you
    Caller: Thank you, I will wait
    Rep: I just checked with a supervisor. Yes it will definitely work and you should have no problem
    Caller: You are absolutely sure of this?
    Rep: Yes
    Caller: And it will not in say a month, two months, or more stop working at some point?
    Rep: No you will be fine
    Caller: Thank you
    (This scenario happened with several phone reps, and several internet chat reps)
    You were definitely quite clear. I hope you get it worked out. I hope we are not bombarding you with random advice. Good discussion however.


    Sent from my iPhone using Tapatalk

  2. #47
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    Quote Originally Posted by techfranz View Post
    You were definitely quite clear. I hope you get it worked out. I hope we are not bombarding you with random advice. Good discussion however.


    Sent from my iPhone using Tapatalk
    Thank you. I could not have been clearer. And as I said, this same conversation happened several times with several reps, both on the phone and in online chat at their website. One thing I have learned in this age of high tech is that you need to check yourself, then double and triple check, and then do it again before moving forward. My wife thinks I am crazy and maybe I am, since being the way I am doesn't seem to guarantee anything.

    One thing that I have not mentioned btw, is that when the extender did not work after having my account switched to a prepaid one is that yet another extender specialist told me that the reason for this was that the extender's mac address needed to be re provisioned to the prepaid account. Made sense and I even asked HIM if it would definitely work once this was done. He assured me (again after checking with a supervisor) that yes indeed it would. It didn't! I even had him check on whether it would still work even though what was actually being done was closing my postpaid account and opening a new prepaid one. Obviously after all is said and done, THIS was the reason it failed. I originally thought that my postpaid account would be intact, just under prepaid status. But no, they actually closed it and opened a prepaid one in its place. Again, the extender tech said that should not matter...obviously it did.

    No, I appreciate the suggestions and such. The only one that irritated me was the suggestion that it was all my fault for not consulting with anyone on Howard Forums instead of believing what the company reps told me.

    BTW, it's all worked out such that they were finally (2 days of trying) able to get me back onto a postpaid account with a usable extender.
    Last edited by californiajay; 06-11-2019 at 01:42 PM.

  3. #48
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    Quote Originally Posted by aaronwt View Post
    What about wifi? When I was on Verizon Postpaid, I used an extender for many years because of the bad cell reception in my basement condo. But once they enabled wi-fi calling, I had no need for the extender. And now that I'm on prepaid, I can still use wifi calling.

    I use wifi calling daily at work and at home. Previously with a Galaxy S8 and now with a Galaxy S10. It has been rock solid for me.
    I'm with Aaron...we use WiFi calling at home with both an Android (Moto Play Z) and an iPhone XR and it works flawlessly. No need for an extender.
    Win

  4. #49
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    Unbelievable experience with Verizon especally

    Quote Originally Posted by gooberhead View Post
    I'm with Aaron...we use WiFi calling at home with both an Android (Moto Play Z) and an iPhone XR and it works flawlessly. No need for an extender.
    Battery life and call hand-off are two nice benefits to having an extender. Also if you happen to wander around the house to areas where wifi may be weak, the call can hand back and forth between wifi and cellular as it feels it needs to. Phones still seem to favor cellular for MMS and SMS which can make text-based conversations sometimes frustrating until you force airplane+wifi if you don’t have an extender.

    Related: If you’ve ever had an MMS fail (Not iMessage obv) while on wifi, the airplane mode+wifi trick can be helpful.

  5. #50
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    Quote Originally Posted by Skuzz View Post
    Battery life and call hand-off are two nice benefits to having an extender. Also if you happen to wander around the house to areas where wifi may be weak, the call can hand back and forth between wifi and cellular as it feels it needs to. Phones still seem to favor cellular for MMS and SMS which can make text-based conversations sometimes frustrating until you force airplane+wifi if you don’t have an extender.

    Related: If you’ve ever had an MMS fail (Not iMessage obv) while on wifi, the airplane mode+wifi trick can be helpful.
    I've used Wi-Fi calling quite a bit, and set it up for other people, and I find that it tends to be really flaky. It drops quite a bit randomly, and texts often don't go through, or go through twice. I don't know why it's so hard to move something that's already IP-based over to a different interface, but there are definitely issues there. It seems to be the worst when there is a weak signal available. It seems to work better in areas with zero service at all, but the former is much more common than the latter.

  6. #51
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    Quote Originally Posted by Skuzz View Post
    Battery life and call hand-off are two nice benefits to having an extender. Also if you happen to wander around the house to areas where wifi may be weak, the call can hand back and forth between wifi and cellular as it feels it needs to. Phones still seem to favor cellular for MMS and SMS which can make text-based conversations sometimes frustrating until you force airplane+wifi if you don’t have an extender.

    Related: If you’ve ever had an MMS fail (Not iMessage obv) while on wifi, the airplane mode+wifi trick can be helpful.
    A properly setup wifi network should not have any weak areas. Most wifi problems people have are because they have not setup their wifi network properly. For instance most people try to cover their entire dwelling with one Access Point. When you need multiple Access Points to cover a dwelling. Heck, just in my 1360 sq. ft. condo I have five Access Points. To make sure every wireless device has excellent signal strength, can get excellent speeds, and have no congestion issues.

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    Quote Originally Posted by aaronwt View Post
    A properly setup wifi network should not have any weak areas. Most wifi problems people have are because they have not setup their wifi network properly. For instance most people try to cover their entire dwelling with one Access Point. When you need multiple Access Points to cover a dwelling. Heck, just in my 1360 sq. ft. condo I have five Access Points. To make sure every wireless device has excellent signal strength, can get excellent speeds, and have no congestion issues.
    I completely agree. Most of the folks on here with WiFi problems have poorly configured WiFi network. WiFi calling works flawlessly for me and other folks that I work with.

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    No matter how well your Wi-Fi network is set up, if your ISP doesn't provide 100% reliable service, you'll have issues from time to time. Sometimes the connection is good enough for simple browsing and even watching videos, but doesn't work well for real time applications like VoIP. But it also affects extenders of course.

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    Quote Originally Posted by aaronwt View Post
    A properly setup wifi network should not have any weak areas. Most wifi problems people have are because they have not setup their wifi network properly. For instance most people try to cover their entire dwelling with one Access Point. When you need multiple Access Points to cover a dwelling. Heck, just in my 1360 sq. ft. condo I have five Access Points. To make sure every wireless device has excellent signal strength, can get excellent speeds, and have no congestion issues.
    Wi-Fi calling is inherently flaky. I don't know why, but it just is. It seems that the algorithms that are controlling it just aren't very good. Also, Wi-Fi AP roaming is a mess and doesn't work very well either.

  10. #55
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    Quote Originally Posted by SoxFan76 View Post
    Wi-Fi calling is inherently flaky. I don't know why, but it just is. It seems that the algorithms that are controlling it just aren't very good. Also, Wi-Fi AP roaming is a mess and doesn't work very well either.
    Really?
    I have three WiFi access points in my home in a mesh network and it works flawlessly and hands off to the cell tower when I leave home. It also works exceptionally well at my office which contains 8 access points.

    Many folks have wiki router and/or WiFi network deployment problems and don’t even realize it. I was previously one of them, but I realized it and upgraded my network. I have three Netgear Orbi Routers and they are great.

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    Quote Originally Posted by CellGeek View Post
    Really?
    I have three WiFi access points in my home in a mesh network and it works flawlessly and hands off to the cell tower when I leave home. It also works exceptionally well at my office which contains 8 access points.

    Many folks have wiki router and/or WiFi network deployment problems and don’t even realize it. I was previously one of them, but I realized it and upgraded my network. I have three Netgear Orbi Routers and they are great.
    I've never gotten Wi-Fi calling to work consistently, whether with multiple APs or a single AP. It either flips back and forth between cellular and Wi-Fi, or texts fail, or a host of other problems crop up. In theory, it should be far better than a microcell type of device.... in practice not so much.

  12. #57
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    I had a bad misbehavior once with Wi-Fi calling. I was on vacation in Sydney, using Wi-Fi calling to call an Uber, then walked outside the hotel to wait for it. The Uber driver was across the street, and called me to meet up. I guess I just walked out of the hotel's range, and my phone rebooted
    iPhone X is my current primary phone. I have older model iPhones and Moto phones available on other lines. Currently prepaid, though would consider postpaid on right plan.

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    Quote Originally Posted by kevink1 View Post
    I had a bad misbehavior once with Wi-Fi calling. I was on vacation in Sydney, using Wi-Fi calling to call an Uber, then walked outside the hotel to wait for it. The Uber driver was across the street, and called me to meet up. I guess I just walked out of the hotel's range, and my phone rebooted
    Sounds like a bug in the phone software. This is the reason that I use iPhones, because they are very reliable.

  14. #59
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    Quote Originally Posted by CellGeek View Post
    Sounds like a bug in the phone software. This is the reason that I use iPhones, because they are very reliable.
    Oh. I blamed a bug I. My iPhone 7+ software ��

    Never happened again.

  15. #60
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    Just an update one month after my last post here.

    The other day I got into chat with a Verizon rep online to have them help me transfer my number from the physical SIM to an eSIM slot in my phone. I explained to the rep exactly what I wanted and he assured me that he could do this.

    After about 5 minutes, he asked me for the IMEI and the ID number. I gave those to him and he assured me that he was done. I asked him what exactly he did and he told me he got my SIM onto my account. I then told him that this is NOT what I called in for, my SIM was working fine, and that what I WAS looking for was to change the SIM into an eSIM. He said "Ohhh!" (I THOUGHT I was very clear on this from the beginning).

    After about another 5 minutes, he asked me for the eSIM IMEI. I told him that all I could see was an IMEI for an AT&T prepaid phone number that I had already installed into the phone. He once again asked me for the IMEI and said he needed that in order to do what I wanted.

    I told him I could not give him an IMEI because the only eSIM IMEI I could se was the one associated with the AT&T eSIM and I didn't want to screw with that. He said once again that he needed this info and once again I told him there was no info that I could give him.

    Another 5 minutes of silence went by and he then came back and told me he disabled my phone from the network. Bewildered, I asked him why he did that and he said "so now you can use it as an eSIM." I then said "You haven't set up an eSIM" and then I proceeded to explain to him how he needed to email me a QR code to begin that process. He then once again said "Oh."

    At that point I asked him to undo the disabling of the phone that he had done and during the 5 minute wait that now had started, I told him "WAIT, DON'T DO ANYTHING" while I called into Verizon and canceled my service!

    Honestly...do these cell companies actually do ANY training at all when they hire these people? I know that sounds unfair but it is rampant, not only with Verizon, but with AT&T and Tmobile as well. I have found that the last people on earth to go to with questions are the tier one reps who work for these companies.

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