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Thread: T-Mobile 4G LTE Hotspot Z915 Hotspot

  1. #1
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    T-Mobile 4G LTE Hotspot Z915 Hotspot

    My mother-in-law and I called T-Mobile yesterday to get her T-Mobile 4G LTE Hotspot Z915 Hotspot unlocked. After providing the information that they requested, the customer support representative said that it was ineligible to be unlocked. Needless to say, I asked why it was ineligible and was told that she couldn't tell me. I then asked for the next level of customer support.

    The next level of support told me that I would get the information in 24 hours. It has been well over that now.

    For those that have unlocked T-Mobile devices, are they usually very slow to respond? Do they typically respond with an e-mail or a telephone call? I did look for an on-line form to make the request, but I didn't find one?

  2. #2
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    T-Mobile 4G LTE Hotspot Z915 Hotspot

    I am going to have her call again. We haven't heard a thing yet.

  3. #3
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    Quote Originally Posted by Jim1348 View Post
    I am going to have her call again. We haven't heard a thing yet.
    I would call again. When they declined me they told me why over the phone

  4. #4
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    T-Mobile 4G LTE Hotspot Z915 Hotspot

    My mother-in-law received a reply and was told the following


    Thank you for taking the time to contact T-Mobile. Unfortunately, we are unable to process your request at this time. Per the manufacturer this device was designed to be used in conjunction with a T-Mobile SIM card only and therefore, a SIM Unlock code is not available. T-Mobile does have other handsets available for International Travel that can be unlocked to use on other networks. Please visit our website at www.T-mobile.com.

    Unlock Request #: 366371xx
    Customer Name : GREAT CLIPS INC.
    Mobile # : 61496216xx
    Handset Model : 4G LTE HotSpot Z915
    Handset Make : ZTE
    IMEI : 864646022408xxx
    Unlock Code : NO UNLOCK CODE FOUND

    Yet, their web-page makes reference to getting an unlock code and unlocking the 4G LTE HotSpot Z915.
    https://support.t-mobile.com/docs/DOC-29048

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