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Thread: Cricket Wireless locked an Iphone that was BYOP

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    Cricket Wireless locked an Iphone that was BYOP

    We started our service September 2016. My mum went to the Apple store October 2018 to purchase an Iphone 7 plus 128 gb (Cricket doesn't sell 128 gb in Rose Gold) We were attempting to transfer our service to Xfinity. We were told by Xfinity, that Cricket has locked IMEI.

    Isn't this illegal? Shouldn't Cricket unlock if we ask to unlock?? Seems very shady to me.

    Also Cricket continually lies when we ask to unlock by saying it is...

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    Cricket Wireless locked an Iphone that was BYOP

    This is an issue created by Apple. Apple has two different kinds of “unlocked” phones.

    The first is what most people think of as unlocked. You can put in any sim at any time and it’ll work.

    The second is a type that will automatically lock to the first sim inserted. This way a single model iPhone is not carrier locked when sold, but locks when activated on a carrier.

    So the phone is likely locked to cricket, but it’s not in crickets database since they didn’t sell it, and it technically wasn’t cricket who locked it. You’ll probably have to sort it out with Apple if you have proof you bought an unlocked model.

    Apple has a model like this so stores like Best Buy can have a pile of iPhones they can sell on cell contract for a variety of carriers without Best Buy needing to have a ton of unique stock for each carrier.


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    We did specifically purchase a phone that is Unlocked & Sim free. We also ensured it is capable to GSM/CDMA.
    Hopefully it will unlock soon. I've spoken with Cricket who admitted to me in chat that they did lock the phone.

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    I had heard of universal unlocked iPhone like the ones Best Buy sells meaning once a sim is inserted weather it’s cricket at&t or t mobile it’s locked to that carrier. If you can’t convince that carrier to unlock your iPhone there is an alternative motive by looking on eBay there are tons of sellers who claim they can unlock your iPhone for a nominal charge. Good luck

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    Quote Originally Posted by RemydaRat View Post
    We started our service September 2016. My mum went to the Apple store October 2018 to purchase an Iphone 7 plus 128 gb (Cricket doesn't sell 128 gb in Rose Gold) We were attempting to transfer our service to Xfinity. We were told by Xfinity, that Cricket has locked IMEI.

    Isn't this illegal? Shouldn't Cricket unlock if we ask to unlock?? Seems very shady to me.

    Also Cricket continually lies when we ask to unlock by saying it is...
    I ve been buying unlocked iPhone since 6, 6s plus, and 7 plus through Apple store app and all were sold back on swappa. None a single issue of locking, people use them on T-Mobile, sprint and Verizon afterward.
    Currently XR on Cricket and the XR will get sold at year end for newer model.
    Your case may be exclusive. FYI

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    Quote Originally Posted by oryan_dunn View Post
    This is an issue created by Apple. Apple has two different kinds of “unlocked” phones.

    The first is what most people think of as unlocked. You can put in any sim at any time and it’ll work.

    The second is a type that will automatically lock to the first sim inserted. This way a single model iPhone is not carrier locked when sold, but locks when activated on a carrier.

    So the phone is likely locked to cricket, but it’s not in crickets database since they didn’t sell it, and it technically wasn’t cricket who locked it. You’ll probably have to sort it out with Apple if you have proof you bought an unlocked model.

    Apple has a model like this so stores like Best Buy can have a pile of iPhones they can sell on cell contract for a variety of carriers without Best Buy needing to have a ton of unique stock for each carrier.


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    Quote Originally Posted by echance20 View Post
    I had heard of universal unlocked iPhone like the ones Best Buy sells meaning once a sim is inserted weather it’s cricket at&t or t mobile it’s locked to that carrier. If you can’t convince that carrier to unlock your iPhone there is an alternative motive by looking on eBay there are tons of sellers who claim they can unlock your iPhone for a nominal charge. Good luck
    Oryan and echance are right. The 'Reseller Flex Policy' is on iPhones sold by retailers like Best Buy and Walmart. Once you insert a SIM and activate, it is locked to that carrier. If that first activation is Verizon, then it is unlocked. It sounds like the Apple store gave you the wrong version of the phone and you didn't find out until months later. I would run an Apple GSX report (found on ebay for about $1) to see if it shows the Reseller Flex Policy as initial activation. The Apple store should be able to help since they sold you the phone, as long as it was listed as 'SIM Free' on the purchase.

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    I got Apple to admit in writing via chat, the original phone we ordered was GSM/CDMA. It was delivered and stolen off the porch so Apple reordered. We believe, the new phone isn't the exact model which has been confirmed. We're supposed to hear back from Apple today as the Rep indicated, they want to make it right.
    Last edited by veriztd; 08-12-2019 at 10:21 AM.

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    Quote Originally Posted by RemydaRat View Post
    I got Apple to admit in writing via chat, the original phone we ordered was GSM/CDMA. It was delivered and stolen off the porch so Apple reordered. We believe, the new phone isn't the exact model which has been confirmed. We're supposed to hear back from Apple today as the Rep indicated, they want to make it right.
    That sounds oddly familiar to my experience. We ordered an unlocked iPhone 6s when they first came out. We thought there was an issue with the speaker phone, so Apple sent a replacement. But, during initial setup we got a screen that said it would lock to a carrier. So we had them send another, same issue. The rep told us we could ignore that warning, so we setup the phone. We learned the speaker issue was still there and that it was indeed locked. It seemed Apple was sending out those flex policy phones as replacements instead of actual unlocked phones. We ended up just keeping the original. I think there is still confusion within Apple over the two different types of “unlocked” phones.


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    Last edited by veriztd; 08-12-2019 at 10:21 AM.

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    Resurrecting this thread w/ some further questions:

    DH bought a Universal iPhone XR from Best Buy, thinking it was unlocked. We used it with Cricket. Now daughter is overseas and we thought she'd be able so slip in a new sim card over there. Now she's w/out her own phone service

    I've called Cricket 2x and of course they're saying no, it's not in their data base, they didn't lock it.

    Are there some good code words/depts to speak with at Cricket that can actually help me?

    Has anyone succesfully used something like this to get their Universal iPhone unlocked from Cricket?
    https://www.ebay.com/itm/Universal-R...WVqOKPPh31_aPg

    TIA!

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    Quote Originally Posted by already40 View Post
    Resurrecting this thread w/ some further questions: DH bought a Universal iPhone XR from Best Buy, thinking it was unlocked. We used it with Cricket. Now daughter is overseas and we thought she'd be able so slip in a new sim card over there. Now she's w/out her own phone service I've called Cricket 2x and of course they're saying no, it's not in their data base, they didn't lock it. Are there some good code words/depts to speak with at Cricket that can actually help me? Has anyone succesfully used something like this to get their Universal iPhone unlocked from Cricket? https://www.ebay.com/itm/Universal-R...WVqOKPPh31_aPg TIA!
    it's likely Best Buys fault read post #4 & #6 of this thread

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    Quote Originally Posted by october262 View Post
    it's likely Best Buys fault read post #4 & #6 of this thread
    Agreed. And I've talked to them. They say it is locked to Cricket because that's who we activated it with. And that they can't unlock a phone from Cricket. Which is screwy but believable.

    So my question is -- has anyone had success getting Cricket to unlock their Universal iPhone?

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    Quote Originally Posted by already40 View Post
    Agreed. And I've talked to them. They say it is locked to Cricket because that's who we activated it with. And that they can't unlock a phone from Cricket. Which is screwy but believable. So my question is -- has anyone had success getting Cricket to unlock their Universal iPhone?
    cricket won't unlock the phone since it wasn't purchased from them. if you can, return the phone see post #1 in order to have the phone from being locked in the first place - https://www.howardforums.com/showthr...ght=flex+phone

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    Reason #674.
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    Quote Originally Posted by already40 View Post
    Agreed. And I've talked to them. They say it is locked to Cricket because that's who we activated it with. And that they can't unlock a phone from Cricket. Which is screwy but believable.

    So my question is -- has anyone had success getting Cricket to unlock their Universal iPhone?
    Have you tried the at&t unlock portal?

    Sent from my Moto Z (2) using Tapatalk

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    Not suggesting OP gives up.

    But this is why this continues. apple & att/tm/vzw etc. make more $ because most give up & buy another phone or stay where they are.

    And no consequences to apple or carriers.

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