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Thread: Escalation of your Telus issues?

  1. #1
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    Escalation of your Telus issues?

    Does Telus have an Ombudsman or Office of the President contact for issues not resolved by their Escalation Team?

  2. #2
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    I haven't personally verified these details, but from the Loyalty & Retentions sticky:

    Contact info
    1-877-279-3100
    [email protected]

    TELUS Mobility Office of the President
    200 Consilium Place, Suite 1600
    Scarborough, Ontario M1H 3J3

    Hours
    Mon-Fri 9-8
    Sat 10-7
    Sun 10-5

  3. #3
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    If its an issue wouldn't CCTS be easier?
    https://www.ccts-cprst.ca/for-consum...omplaint-form/
    Koodo $40 Canada Wide + 8GB + 1000 Intl LD
    Public $120 Province Wide + 12GB - $6 Autopay - $12 Loyalty - $45 Refer = $19 per Month
    Freedom $35 ($37-BTS) North America Wide + 8GB + 1GB Roaming

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