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Thread: Problems with voice mail

  1. #1
    Join Date
    Sep 2003
    Feedback Score

    Problems with voice mail

    Phone iphone SE ios 11.4
    page plus plan 29.95 unlimited talk/text 2 GB data
    Been on page plus for years

    Voice mail has changed instead of a voice mail indication on iphone screen
    I get texts from 900080006202
    message //VZWVVM:SYNC:ev=NM;......other data

    No v/m indication on phone screen

    I can log into voice mail and listen to/delete messages.

    When I log into Voice mail the phone displays Yahoo Mail (my last name)
    Yahoo? Where did this come from???

    I called page plus support and they said everything is working ok. I asked if there had been changes to my voice mail and the tech said no.

    I'm at a loss here. If anyone could point me to a solution I would appreciate it.

  2. #2
    Join Date
    Apr 2004
    Moto Z4 (Vzw), Moto Z Play (PP)
    Verizon Wireless, Page Plus
    Feedback Score
    I had a similar problem, but with my android phone (a Droid Mini) that was directly on Verizon.

    I had to talk with someone in Verizon's tech support (got xfered there from regular customer support). They knew of my problem quickly, and changed my "settings" to go back to using the original voice mail and original voice mail indicator.

    I think the problem's root cause was that they assumed I wanted Visual Voice Mail, and assumed that I had the Visual Voice Mail app installed. Both assumptions were dead wrong. The text msgs you are getting, I believe, would be intercepted by the VVM app.

  3. #3
    Join Date
    Mar 2010
    BOOM! Mobile
    Feedback Score

    Problems with voice mail

    Pretty much your voicemail is incorrectly provisioned for your iPhone. It seems any new or existing LTE device is getting moved to visual voicemail assuming that it works correctly on all devices. Visual Voicemail for iPhones is done differently than for Android ones.

    I'm going to assume they are applying the Android configuration for all LTE devices.

    Getting TracFone to fix it is nearly impossible and your likely going to be stuck with it unfortunately as they won't care.

    If it annoys you bad enough the easiest solution is to switch to another carrier. It'll be a lot less frustrating than getting them to fix it.

    I just switched a paygo line to a LTE flipphone and see the same issue.

    Sent from my iPad using Tapatalk
    Last edited by pclover; 07-07-2018 at 12:33 AM.

  4. #4
    Join Date
    Oct 2008
    Southwest Michigan, USA
    Moto E (T-Mo); LG Fiesta 2 (PPC)
    T-Mobile Prepaid & Page Plus
    Feedback Score
    So Vanwall, your situation is you had a device and an existing line of service on PPC, with standard (Basic) voicemail working as normal, and then at some point the notification aspect changed and you get the cryptic texts.

    I just wanted to clarify that you made no changes prior to this, such as swapping in a new device, changing plans, porting in, etc.. It just changed at some point.

    That business of seeing something about Yahoo Mail when you log into voicemail is the weirdest!

    Based on what I've read here on HoFo about this (mainly from user "lappers"), if you approach Customer Service with this assertively and ask for a higher tier representative, they can straighten this out, but it will take perseverance on your part to get to that higher level rep. At that level they're aware of the problem and have ways (possibly coordinating with Verizon Wireless) to quickly provision your voicemail back to Basic and have your expected indicator working.

    Here's a link to one applicable thread:

    Read lappers' remarks in post no. 39 for his approach.

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