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Thread: Confessions of a Verizon Employee

  1. #16
    Join Date
    Jul 2003
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    Quote Originally Posted by Nunya_Bizness View Post
    Were' talking about data not calls and were talking about 2016 not 16 years ago. Do you think something that happened 16 years ago is even relevant? And funny who the nearest complaint you seem to have is from 16 years ago. That seems pretty good then.

    yes many complaints doesn't mean they are real. Once again READ I mean actually READ with an OPEN mind, my previous post.
    It's the Idiots' Theory of Expecting to Get Everything for Free.
    ---
    Cellular One (AT&T), Sprint, now Verizon.

  2. #17
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    Prob in many cases it was we the user but seems like a glitch in others. Sometimes mine was accurate other times it wasn't.

    Sent from my XT1030 using HoFo mobile app

  3. #18
    Join Date
    Dec 2009
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    Essential, StarTAC, Lots of mobile broadband
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    VZW, AT&T, Sprint
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  4. #19
    Join Date
    Sep 2005
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    Midwest
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    Long story, short. VZW customer for fifteen years. Got stung on a rebate by a lying phone rep. (I'll never do business in a store). By the time the rebate was "approved/disapproved" I was stuck. When my obligation is paid off, I'm gone. I have concluded Vzw purposely obfuscates to take customers to the cleaners. I can see the MBA's sitting around the conference table figuring out how to screw people.

  5. #20
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    This made me laugh and think at the same time. The OP is correct. Speaking as former Central Cali Rep. This was our montage for a long time. BIG *** paychecks and at the customers expense. Made my salary go from 60k a year up over 100k. Sad, but true. Not many out there will admit it, but happens everyday. Harder now that most older plans have been weeded out, but still done today.


    Sent from my iPhone using Tapatalk

  6. #21
    Join Date
    May 2006
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    2 iPhones are better than one. Twice the fun. Ask anyone.
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    This is why I won't go to a verizon store ever again. I just wanted an iphone 6 case on release day, I knew my options were limited with the new phone size so I went to the place I knew they had them, a corp store. I already had my new phone so they put me on "the list" to get talked to.

    My friend had google glass on and well everyone could find time to stop and talk to him, but not grab my case. 30 minutes later someone goes in back to get my case, comes out with an entire bin full of accessories to sell me including a freaking drone.

    I wanted a stupid $30 case and they are up selling me a drone. "Where is my case?" oh we don't have that, but you will need this charger because the one for your 5S is not compatible. I am not sure what planet they thought I was from, I guess my friend was an idiot and had those glasses and the justification for the drone... but at that point am I stupid enough to fall for the charger scam?

    Never again. Gonna pry my Alltel UDP from my cold dead hands I will BBM as long as I can.

  7. #22
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    Lol. It's what they always made us do


    Sent from my iPhone using Tapatalk

  8. #23
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    http://www.stltoday.com/business/loc...26e210858.html

    Maybe Verizon learned it from T-Mobile....

  9. #24
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    Maybe


    Sent from my iPhone using Tapatalk

  10. #25
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    It's totally up to who you want to do business with. However poor/dishonest employees exist everywhere and you will always hear the bad stories at least 10 to 1 or more from those were truly happy regardless of company.

  11. #26
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    The worst was when we literally had to show these "options" to every customer and even had to make copies of what we wrote out. Imagine having to try to fight with even the semi informed customers about having to add hum and gizmo or tab or whatever else lol.

  12. #27
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    Mar 2004
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    Quote Originally Posted by jamesstarks15 View Post
    The worst was when we literally had to show these "options" to every customer and even had to make copies of what we wrote out. Imagine having to try to fight with even the semi informed customers about having to add hum and gizmo or tab or whatever else lol.
    I found a very simple solution to the issue. A polite "No, thank you." Maybe the Verizon Stores in our area are much nicer, but when I've told them I'm not interested they let it drop right away.

    I did have a very nice discussion with a CS representative when Hum was first released and was being pushed. My car has Sync, which does most of the same things, it gave me an opportunity to talk about the woman in Florida who was ratted on by her car. She was contacted by the police asking if she was okay. She said she was. It turns out that she had been involved in a pair of accidents and her car was set to automatically call 911.

  13. #28
    Join Date
    Dec 2003
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    Verizon
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    Been with Verizon for about 18 years now. Ive had unlimited data since about 2008 (back when it was "allowed"). Still have it because Ive been grandfathered through a couple upgrades and started buying my own phone outright.

    A couple weeks ago I noticed my downloads would take forever to start. Once started they were as fast as usual, it was just the initial 10-20 second wait before they would even start. SpeedTest showed OK download speed (30-50MB) but horrid upload (1-2MB and often less than 1MB).

    Sure enough, this morning (first day of new billing cycle), my speeds are back to normal. Downloads start instantly.

    Im guessing they are "throttling" (in quotes, because they will never call it that) unlimited data users. My data usage for last cycle was a whopping 4.5GB, Im not those users that use it as a hotspot for my at-home internet connection. I basically downloaded a few ROMs for my phone (Nexus 6P) and streamed slacker and spotify while at work.

    What gets me is that I could "upgrade" to a Family Share plan and use more than 4.5GB...would they "throttle" me then, too?

  14. #29
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    Quote Originally Posted by crkeehn View Post
    I found a very simple solution to the issue. A polite "No, thank you." Maybe the Verizon Stores in our area are much nicer, but when I've told them I'm not interested they let it drop right away.

    I did have a very nice discussion with a CS representative when Hum was first released and was being pushed. My car has Sync, which does most of the same things, it gave me an opportunity to talk about the woman in Florida who was ratted on by her car. She was contacted by the police asking if she was okay. She said she was. It turns out that she had been involved in a pair of accidents and her car was set to automatically call 911.
    When we presented 3 options for purchase of the device, a "no thank you" response meant the customer chose none of the above. We presented three options as a take it or leave it scenario.and we made option B and option C look way better than option A. Option A was a 2 year contract, while option B and C included DPP and extra lines of service bundled together. Saying no thank you was basically like saying I don't want to buy a phone today.

  15. #30
    Join Date
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    Quote Originally Posted by jamesstarks15 View Post
    When we presented 3 options for purchase of the device, a "no thank you" response meant the customer chose none of the above. We presented three options as a take it or leave it scenario.and we made option B and option C look way better than option A. Option A was a 2 year contract, while option B and C included DPP and extra lines of service bundled together. Saying no thank you was basically like saying I don't want to buy a phone today.
    I'm sorry, I apparently missed what you, specifically were discussing. I was referring to the complaint about pushing accessories and add ons to the customers.

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