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Thread: Why is Bell Mobility live chat 100% useless?

  1. #1
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    Why is Bell Mobility live chat 100% useless?

    Is it lazy reps or did they ship all the jobs to the Fillippines?

    Bell Specialist: Hi! I’m a Bell Mobility product specialist. How can I help you today?

    Bell Specialist: All of our chat agents are currently assisting other customers. Please remain online and you will be connected to an agent shortly. Thank you for your patience.

    Bell Specialist: All of our chat agents are currently assisting other customers. Please remain online and you will be connected to an agent shortly. Thank you for your patience.

    You: I did a hardware upgrade recently but returned the phone but i still see the charge on my bill

    Bell Specialist: All of our chat agents are currently assisting other customers. Please remain online and you will be connected to an agent shortly. Thank you for your patience.

    Bell Specialist: All of our chat agents are currently assisting other customers. Please remain online and you will be connected to an agent shortly. Thank you for your patience.

    Bell Specialist: All of our chat agents are currently assisting other customers. Please remain online and you will be connected to an agent shortly. Thank you for your patience.

    EY96508: Hello and welcome to Bell Mobility's chat service.

    EY96508: Are you referring to the charged of the new phone?

    You: yes

    EY96508: I see, do you mean you are trying to get back the payment?

    You: no i was billed for the upgrade but i returned the phone

    You: they did not take care of the bill

    EY96508: Oh I see. Where did you upgrade?

    You: bell store in ________________________

    EY96508: The bill should not show any charges on your upgrade if you return it.

    EY96508: Do you have contact with the store so they can able to credit back the payment?

    You: there was no payment

    You: i told you i received a BILL

    You: i did not pay the bill yet

    EY96508: Yes, it should be remove on the bill if that is the case.

    EY96508: Same with it.

    You: well it's still showing

    EY96508: You have to request about the revise bill.

    You: i am doing that now

    You: ....

    You: is there anyone else there that can call me?

    You: ***-***-****

    You: ????????

    EY96508: I'm checking here.

    EY96508: I have checked here that you need to request the revise bill to our Client Care.

    EY96508: The telephone number for our Client Care department is 1 800 667-0123 or *611 free from your handset. The office hours are Monday to Friday, 8am to 9pm; Saturday and Sunday, 9am to 6pm.

    You: you ARE client care

    You: dont pass the buck

    You: take care of this for me

    EY96508: We are mobility.

    EY96508: I'm sorry.

    You: this is a mobility issue

    You: a cell phone

    EY96508: Yes, however we don't handle upgrade and billing issue for the revise bill.

    You: ok well get someone to call me then

    EY96508: You can only contact our Client Care.

    EY96508: The telephone number for our Client Care department is 1 800 667-0123 or *611 free from your handset. The office hours are Monday to Friday, 8am to 9pm; Saturday and Sunday, 9am to 6pm.

    You: can i complain about you?

    EY96508: No worries, I can note this all on your account and it is being monitor.

    EY96508: I'm really sorry that we have limited access here.

    You: limited English too

    EY96508: Not a problem. You can note all here, and this is being monitor.

    EY96508: We make sure that this will surely pass our highest departmen
    t.

  2. #2
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    ^Oh Wow. Couldn't believe what I was reading

  3. #3
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    "Proudly serving you from Canada... sometimes."

  4. #4
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    This is Canada I mean come on. They will outsource anything they can.

    Nortel = Fallen Canadian business
    Blackberry = Fallen Canadian business
    Target Canada = Failed Canadian venture

    How many business are just going to go bust up here. Let's hope Bell! LOL!!!

  5. #5
    Join Date
    Jan 2011
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    Bell has an odd customer service structure.

    Sometimes even the people in the store can't help you without calling the phone number themselves.

    That said, online chat isn't useless. I activated my sim card that way when the self-serve said i couldn't.

    Sent from my SM-G930W8 using HoFo mobile app
    People fight too much on this forum. Can't we all just be friends?

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