"Sprint shuts the doors today on 394 Rio Rancho jobs"

[p6B5Nm5b]

Always sad when people lose their jobs... especially at a"high performing" call center.

http://www.bizjournals.com/kansascit...5/daily41.html

“When we announced last year that we were closing [OTHER] care centers, those were low-performing centers,” she said. “Rio Rancho is high-performing, and we want to add positions to those centers, anything to improve the customer experience.”

Until today I guess?...

http://www.bizjournals.com/albuquerq...io-rancho.html

Good luck to all the former Sprint employees. Sprint has repeatedly said the layoffs will in no way affect customer service, so their last place in customer satisfaction is secure. For a change, I agree with them.

[i0wnj00]

Nothing to see here. This was expected when Sprint made the call to cut costs. This isnt anything really new since all companies do this, even people who I know who own small businesses. When they start trimming the budget, they usually start with one of the largest expenses in any business. Labor.

Welcome to Business 101.

[p6B5Nm5b]

Nothing to see here. This was expected when Sprint made the call to cut costs. This isnt anything really new since all companies do this, even people who I know who own small businesses. When they start trimming the budget, they usually start with one of the largest expenses in any business. Labor.

Welcome to Business 101.

I still feel bad for the people affected, customers and employees alike.

On the bright side, Marcelo can use his bosses pool, so there's that.

And remember, cutting support staff in no way threatens customer service satisfaction. Sprint leadership is confident they'll remain in last place either way.

Sent from my T-Mobile iPhone 6S Plus using Tapatalk

[Guest423]

I still feel bad for the people affected, customers and employees alike.

On the bright side, Marcelo can use his bosses pool, so there's that.

And remember, cutting support staff in no way threatens customer service satisfaction. Sprint leadership is confident they'll remain in last place either way.

Sent from my T-Mobile iPhone 6S Plus using Tapatalk

I feel bad for the thousand of people who lost their jobs at T-Mobile back in 2012. They haven't opened any new call centers either, so they have compensated by cutting down call times, and transferring to a specialist. I thinking that they win JD power awards because the customers that call in are not used to having customer service from a tier one provider so they think it's good. Boy are they missing out!

[p6B5Nm5b]

I thinking that they win JD power awards because the customers that call in are not used to having customer service from a tier one provider so they think it's good. Boy are they missing out!

Then why do you think all the Verizon customers rate Verizon so poorly?

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[i0wnj00]

Thread closed. A serious discussion on job losses can't be held without the trash talking. It's unacceptable that somebody just had to mention that being in last place is something to achieve for or be confident of when you have serious consequences for those who will lose their jobs. Nobody, wants to be last place.

I doubt that upper management of Sprint is happy to do this, and potentially watch their customer service slide down further to last place, but is forced to do so under circumstance.