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Thread: Why Sprint Contracts Suck (and what to expect when you leave Sprint)

  1. #1
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    Why Sprint Contracts Suck (and what to expect when you leave Sprint)

    A friend of mine switched 7 lines from Sprint to T-Mobile a couple weeks ago. T-Mo ran a promotion where they gave $200 extra per line to switch (in addition to paying off the contract)... a great deal.

    Yesterday, not even three weeks latter, he got a bill from Sprint for $2500 that was marked "past due". He tried to pay it, but they deactivated his online access. He went into a store, and the Sprint employee apparently told him T-Mobile would pay the balance. He left confused and pissed off at Sprint who screwed him one more time on his way out the door.

    The moral of the story to me is that these are the "pain points" T-Mobile CEO John Legere talks about and Sprint doesn't get. I imagine this story played over with millions of switchers who will never, ever consider Sprint again no matter how much their network improves. It's just bad business.


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    I'd be miffed at TM thinking they didn't pay Sprint.
    If my actions include deeds of philanthropy in charity and acts of loving kindness I am living in my Faith.

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    Why Sprint Contracts Suck (and what to expect when you leave Sprint)

    Quote Originally Posted by zapjb View Post
    I'd be miffed at TM thinking they didn't pay Sprint.
    Apparently it doesn't work that way, T-Mobile sends a VISA gift card to the customer which they can use to pay the bill. So on top of everything else, the Sprint employee gave him incorrect information.

    It's not easy to find signs of intelligent life at Sprint.

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    I thought T-Mobile was giving a $200 bill credit with that particular promotion. Are you talking about the ETF buyout?

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    Quote Originally Posted by bibbin View Post
    I thought T-Mobile was giving a $200 bill credit with that particular promotion. Are you talking about the ETF buyout?
    Yep.


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    Quote Originally Posted by brett91364 View Post
    A friend of mine switched 7 lines from Sprint to T-Mobile a couple weeks ago. T-Mo ran a promotion where they gave $200 extra per line to switch (in addition to paying off the contract)... a great deal.

    Yesterday, not even three weeks latter, he got a bill from Sprint for $2500 that was marked "past due". He tried to pay it, but they deactivated his online access. He went into a store, and the Sprint employee apparently told him T-Mobile would pay the balance. He left confused and pissed off at Sprint who screwed him one more time on his way out the door.

    The moral of the story to me is that these are the "pain points" T-Mobile CEO John Legere talks about and Sprint doesn't get. I imagine this story played over with millions of switchers who will never, ever consider Sprint again no matter how much their network improves. It's just bad business.


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    It would help if you'd tell us what the $2500 charge was for and if it was legitimate. Not sure what your friend was so confused about.

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    Quote Originally Posted by jalan View Post
    It would help if you'd tell us what the $2500 charge was for and if it was legitimate. Not sure what your friend was so confused about.
    ETF fees I guess, which apparently become due the moment you leave the company. Even IF that's legal, it's certainly not the kind of thing that would make you regret leaving or want to consider come back you know?

    Imagine INSTEAD a letter saying "We are sorry to have lost your business and hope to one day have it back. Because we understand your contract ETF fees may being paid by your carrier we'll allow you an additional 30 days, because we hope to one day earn your business back."

    Don't you think that'd be better?

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    I think Sprint should have sent a current bill with 7-30 days to pay. Not a 1st bill saying Past Due. That's mean sprinted at the least & possibly illegal.

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    The entire ETF buyout process should be expedited, IMO. Maybe this is another pain process T-Mobile could solve. Since all the carriers have a relationship with the banks, maybe direct deposit would work better as far as crediting ETF's.

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    So you ported out from Sprint and they charged you ETF's/installment, lease termination fees on 7 devices. How is Sprint screwing you exactly? Did you make a payment arrangement with them until you get your cards from T-mobile?

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    What I don't understand is why they wouldn't accept the payment at the Sprint store. Also, when did Sprint start blocking customers' online access to their accounts? Unless something was changes quite recently, I can still access accounts I've closed as far back as 2010. Always wondered about that.

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    Quote Originally Posted by brett91364 View Post
    A friend of mine switched 7 lines from Sprint to T-Mobile a couple weeks ago. T-Mo ran a promotion where they gave $200 extra per line to switch (in addition to paying off the contract)... a great deal.

    Yesterday, not even three weeks latter, he got a bill from Sprint for $2500 that was marked "past due". He tried to pay it, but they deactivated his online access. He went into a store, and the Sprint employee apparently told him T-Mobile would pay the balance. He left confused and pissed off at Sprint who screwed him one more time on his way out the door.

    The moral of the story to me is that these are the "pain points" T-Mobile CEO John Legere talks about and Sprint doesn't get. I imagine this story played over with millions of switchers who will never, ever consider Sprint again no matter how much their network improves. It's just bad business.


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    I agree with you on this one 100% but also can speak to leaving AT&T, sprint, and T-Mobile. I have literally had billing issues every single time I've left each company, so this is problem that occurs not only with sprint but with all of the carriers. I don't know your friends situation but I do know it's frustrating but don't pin this solely on sprint because you can find examples like myself who have been billed incorrectly each time I've left a carrier.

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    Quote Originally Posted by YCGrad View Post
    What I don't understand is why they wouldn't accept the payment at the Sprint store. Also, when did Sprint start blocking customers' online access to their accounts? Unless something was changes quite recently, I can still access accounts I've closed as far back as 2010. Always wondered about that.
    Sprint systems hold records of any account ever opened. The only time they ever clear accounts off is if you're rereunning credit to open a new account.

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    Boo-hoo? Obviously you have no experience whatsoever with T-Mobile.

    1. Most plans with the exception of lately and certain devices, you are IMMEDIATELY BILLED the FULL price of the device(s), if you don't pay or setup payment (up to four months) your account is written off to an OCA..

    2. When your T-Mobile account cancels, so does your online T-Mobile.com account....

    3. Most of the time, you still have to call in and make a payment with their "Financial Care" department. Not in the store.

    4. About if being past due, if T-Mobile was a bit more transparent about the "ETF" buyout, and people did their own research then this wouldn't be a problem.

    The notion is YOU pay off your old carrier, while T-Mobile sends you a Visa card for the remaining amount (up to $650) that they didn't already "credit" towards the value of your new device based on the resell value of your old device they take into account..

    I'm ecstatic you have been sprinkled by the magenta fairy dust, but trust me they have the same if not worse aggressive practices as any other carrier.. Not to mention customer service. It's almost universal now days..

    Let me transfer you to a specialist who can assist you at T-Mobile = I don't know the answer or you pissed me off, don't run up my call times, and deal with another representative in customer care who will tell you the same thing.


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    It's a shame more people fail to read their contracts. If you ever want to switch carriers with a termination fee, do it when there is a change in TOS.

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