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Thread: Rogers Wireless Business Specialists: AWFUL customer service and experience

  1. #1
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    Rogers Wireless Business Specialists: AWFUL customer service and experience

    I posted the below link on reddit.com, but it was also suggested by a friend to post here as well. Sorry in advance for the long read, but the experience was something I needed to share

    https://www.reddit.com/r/Rogers/comm...ialists_awful/

    Any advise, feedback, and/or input would be greatly appreciated.

  2. #2
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    Advice? Just leave? You're clearly unhappy with their attempts to resolve the situation. Trying to go about it differently is just going to drag it on further and leave you without a phone for a longer period of time.

  3. #3
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    That's why I left Rogers years ago. When I cancel my account I was quote I only have "80" left there are no another fees or anything becasue I was being very clear. I confirm with he rep 3 times and got his ID. A month later I got a bill for "160" I call again and got another rep basically said there are no notes I call in and spoke to the said rep" Try to get a supervisor or manager but I just got the run around. I bit the bullet paid the bill and will never ever go back or recommend Rogers to anyone I know.

    The only way for them even offer you compensation is that if you blow it to the media or blow it so big online then they will offer you a tiny bit of compensation. If you have the docs and all the conversion recorded then you might have a chance just post all the info online at various outlet, on youtube, fb, bomb Rogers FB, tweet them non stop or even call the local radio stations. But is it worth it in the end? Is up to you.

  4. #4
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    I was planning on bringing my 5 lines to Rogers, but not now after your experience.

  5. #5
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    Quote Originally Posted by jstiwana View Post
    I was planning on bringing my 5 lines to Rogers, but not now after your experience.
    Don't lie.

  6. #6
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    Quote Originally Posted by ircu View Post
    Don't lie.
    Whats there to lie about?

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