Page 2 of 2 FirstFirst 1 2
Results 16 to 24 of 24

Thread: Unofficial Payment System Upgrade Issues Thread

  1. #16
    Join Date
    Dec 2010
    Posts
    318
    Device(s)
    Galaxy S5 White
    Carrier(s)
    U.S. Cellular
    Feedback Score
    0
    Name:  20130731_185700.jpg
Views: 604
Size:  58.5 KB
    I saw this at Walmart today.

  2. #17
    Join Date
    Nov 2004
    Location
    Knoxville, TN
    Posts
    224
    Device(s)
    Google Nexus 5, LG Wine 2, Samsung Freeform 4
    Carrier(s)
    USCC
    Feedback Score
    0
    This has to be one of the biggest train wrecks of a system upgrade ever. I've never seen a national consumer company with such deep problems communicate so little with their customers. Whoever is piloting this ship should have been in damage control mode within a day or so of this debacle. We're into the second week and who knows where this goes from here?

  3. #18
    Join Date
    Jan 2008
    Location
    USA
    Posts
    452
    Carrier(s)
    US Cellular
    Feedback Score
    0
    Most transactions can be completed in store now. (At least my store- agent location) There may be some delays, but I've been able to complete activations, upgrades, bill payments and ESN swaps. The system seems to work best in the mornings, and has seemed to go down or take significantly longer in the later afternoon and evenings.

    Sent with the HoFo App

  4. #19
    Join Date
    Dec 2010
    Posts
    33
    Carrier(s)
    US Cellular
    Feedback Score
    0
    Quote Originally Posted by chiefan58 View Post
    Most transactions can be completed in store now. (At least my store- agent location) There may be some delays, but I've been able to complete activations, upgrades, bill payments and ESN swaps. The system seems to work best in the mornings, and has seemed to go down or take significantly longer in the later afternoon and evenings.

    Sent with the HoFo App
    Good to hear. This whole transition has been terrible. The lack of communication on their part is truly unfathomable.

    Sent from my SCH-R530U using Tapatalk 2

  5. #20
    Join Date
    Jan 2008
    Location
    WI
    Posts
    84
    Carrier(s)
    US Cellular
    Feedback Score
    0
    Quote Originally Posted by Hawkcell View Post
    I called into their "fast" business support center yesterday. Normally on hold for less than 1-2 minutes, waited 32 minutes before I got someone on the line. When I was activating a line with them I was told they were having issues with not only the auto pay but their activations as well. The phone I activated worked fine, but I was told they were having 40-60 minute delays on some activations. From a company standpoint, we have been with them for 15 plus years and I have never seen so many issues during/since any other upgrade. Hope this isn't a sign of what is in store for us with them now, but waiting to see their "offer" for 2 year contracts as I have been told we will need to discuss soon.
    Does the business support number now have one of those automated queues, or does it still go directly to a person? I'm curious if I have the old number...

  6. #21
    Join Date
    Aug 2007
    Location
    Maine
    Posts
    1,337
    Carrier(s)
    Verizon
    Feedback Score
    0
    From MyAccount:

    July bill statements normally processed on or after July 14th will be delayed up to three weeks and will be available as soon as possible. Due dates for delayed billing statements will be adjusted accordingly to provide additional time for payment.

    I used to think those were good mobile data speeds. The one on the left is US Cellular 1X, on the right is US Cellular EVDO.

  7. #22
    Join Date
    Jul 2011
    Posts
    155
    Carrier(s)
    US Cellular
    Feedback Score
    0
    Most issues seem to be resolved with a message on my account regarding bill delays. I hope it is over for their sake.

    Sent with the HoFo App

  8. #23
    Join Date
    Oct 2005
    Posts
    186
    Carrier(s)
    Us Cellular
    Feedback Score
    0
    Quote Originally Posted by TSR6 View Post
    Does the business support number now have one of those automated queues, or does it still go directly to a person? I'm curious if I have the old number...
    Automated queue with the option to direct dial someone or wait for the next available agent.
    Hawk swoops down on his prey!!!!!

  9. #24
    Join Date
    Nov 2004
    Location
    Knoxville, TN
    Posts
    224
    Device(s)
    Google Nexus 5, LG Wine 2, Samsung Freeform 4
    Carrier(s)
    USCC
    Feedback Score
    0
    http://www.fiercewireless.com/story/...-q2/2013-08-02

    127,000 subscribers lost in Q2 2013. Wow, that's about a 2-1/2% loss of subscribers in the most recent 3 months ended June 30; about 2-1/2 times what they lost a year ago. What do you think that number will look like for Q3, which will include the aftermath of the TOPS upgrade? It won't be pretty!

Page 2 of 2 FirstFirst 1 2

Similar Threads

  1. Froyo 2.2 upgrade issues thread
    By sleeper5555 in forum HTC
    Replies: 24
    Last Post: 08-06-2010, 02:57 PM
  2. Verizon Billing System Upgrade
    By wad in forum Verizon Wireless
    Replies: 12
    Last Post: 12-04-2002, 03:50 PM
  3. my 8890 firmware upgrade issues pls help
    By Solaris in forum Nokia
    Replies: 0
    Last Post: 11-04-2002, 12:53 PM
  4. Systems Upgrade
    By AIRTIME in forum General Nextel Discussion
    Replies: 3
    Last Post: 08-24-2002, 12:26 AM
  5. VS prepaid system upgrade?
    By doodaa in forum T-Mobile
    Replies: 13
    Last Post: 04-01-2002, 11:20 PM

Tags for this Thread

Bookmarks