Need employee help with line transfer

[Hurricane350]

I purchased an unlimited data plan on eBay recently and I don't think the seller likes the price he got so he is trying to back out by saying that they are not allowing a transfer of billing responsibility...

Can anyone help me set up a conf call with the correct dept?

I really hate people that back out of an agreed upon sale

Thanks in advance.

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[Hurricane350]

Now he is saying that it is two lines, both with unlimited data, and he needs the other line to stay with him.

Can they break up a family plan with 2 lines into 2 individual lines and not lose unlimited data?

Thanks in advance.

[efparri]

Each line has an individual contract which can stand alone. The FamilyTalk plans are just for discounts on billing. Except for Family Messaging, each line has its own features.

[rackham12]

Each line has an individual contract which can stand alone. The FamilyTalk plans are just for discounts on billing. Except for Family Messaging, each line has its own features.

A transfer of billing responsiblity can be completed regardless of contract or plan; however with the FamilyTalk it is cheaper to have 2 lines than one. e.g.

60.00 Main line 700 minutes w/roll over
30.00 unlimited texting w/ unlimited mobile to any mobile
30.00 data unlimited for smartphone

9.99 secondary line
+data package (if smartphone)
TOTAL=130.00 (1 smartphone 1 basic phone)

If he transfer either line the charges would be defaulted to a primary e.g. that 9.99 line becomes a primary. probably why he doesn't want to do it. or simply likes unlimited but really AT&T offers plans with up to 50GB of data usage... that is more than a developer would use in a single month on Cable/DSL Internet usage let alone cellular.

e.g. I download movies and stream HD Netflix from my xbox and ps3 at least 3 hours a day and do online gaming

and average according to Comcast-Xfinity statements 23GB-26GB.