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Thread: Wind is headed for some bad publicity

  1. #1
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    Wind is headed for some bad publicity

    Last month there was the lolsorry blog, and now this is gaining traction: http://mikepultz.com/2013/04/left-bl...her-for-a-ride


    The badly spaced towers (expand expand expand and never densify) strategy is now biting them back in the ***.

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    Wow makes Wind look like ****.

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    He’s autistic, so he doesn’t really understand why this happened, no matter how much I try to explain it to him. He feels ripped off, and he’s confused, and he feels abandoned by his family; and Wind Mobile did this to him for money.
    Iam not standing up for Wind but why did THEY Buy a $500 phone to make calls to California? Said his brother couldn't Budget so why not get phone cards and buy an inexpensive phone in event the $500. phone was damaged or stolen and Brother could afford to buy another the next month or save for something else?

    Buddy should accept some responsibility for letting his brother down. I know areas in Downtown Toronto that Bell shows coverage but has none while Fido works. THEY could have had similiar or worse experience with Bell,Mobilicity,Telus. If THEY wanted an Android with US calling isnt Public a viable solution and inexpensive

    In 2009 Mike self proclaimed "technology specialist "posted this on his Blog,
    A big part of my job is to spend time figuring out how new technologies work, build on it, and then figure out new and inventive ways of merging it into new and existing systems- so I spent a lot of time “playing” around with stuff.
    http://mikepultz.com/2009/03/
    Not to be disrespectful as he seems to know much about servers and scripting but Cell technology related in this instance he doesnt understand coverage, return policies and Didn't spend any time “playing” around with stuff He Failed his Brother and Blames wind!
    Last edited by TelecomZombie; 04-22-2013 at 11:37 PM.

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    sounds like what I went thru with Rogers... except not as bad as I had to escalate right to the top.

    Either way, it simply seems to confirm what everyone has said from day one: Wind customer service sucks.

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    Has to be more to this story, then what is being told to us. I like to know why he let it go so long. If they hung up on me, I would've called back right away.
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    I have always been a consumer advocate and have got a lot of flacks from fellow members due to my "rampages" (whenever I heard that word on TV or read it on news, I think of the term WorldIRC labelled me with).

    But w/ this story from the OP's link, I wouldn't mind playing a small devil's advocate here.

    Since the writer knew about the 14 day policy, did he ever ask if the 14 day policy can be extended due to any technical problems? Would it be wiser for him to play safe and cancel the account before 14 days, and if so persistent, then obtain a Pay Your Way or Pay Before account, w/ a cheaper phone, to continue to "test out the coverage"? (although I would think simply cancel and switch provider would be a wiser thing to do).

    If lots of voice calling for a cheap price is the main factor, then I think Mobilicity and Chat-r can fit the bill at similar cost, except the Tab part. I can't say for Mobilicity, but Chat-r coverage should be ok.

    If this 14 day thing is so important, that writer should have made sure the policy before hand, not after.

    However, it is evident that WIND did provide a poor service here. Hanging up on customers, didn't call back when promised, making excuses about problems that are falsehoods. No surprised, but only when I said these things, I got bashed.
    No longer on a leash by Fido

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    Quote Originally Posted by AdamSavage View Post
    Has to be more to this story, then what is being told to us. I like to know why he let it go so long. If they hung up on me, I would've called back right away.
    I agree, I dont also get it why it went so long, and for sure there's a lot story to tell here.

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    I'm pretty sure the return police is before 14 days or 30 minutes of use, whichever comes first. It's more than likely his brother was well past those 30 minutes seeing as much as he liked to talk. But that's besides the point.

    The fact still remains that the customer service experience is horrendous and that Wind did not provide accurate information with regards to their coverage. The latter alone is enough in my mind to prompt Wind to allow a return or take some kind of action.

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    Quote Originally Posted by TelecomZombie View Post
    Iam not standing up for Wind but why did THEY Buy a $500 phone to make calls to California? Said his brother couldn't Budget so why not get phone cards and buy an inexpensive phone in event the $500. phone was damaged or stolen and Brother could afford to buy another the next month or save for something else?

    Buddy should accept some responsibility for letting his brother down. I know areas in Downtown Toronto that Bell shows coverage but has none while Fido works. THEY could have had similiar or worse experience with Bell,Mobilicity,Telus. If THEY wanted an Android with US calling isnt Public a viable solution and inexpensive

    In 2009 Mike self proclaimed "technology specialist "posted this on his Blog,

    http://mikepultz.com/2009/03/
    Not to be disrespectful as he seems to know much about servers and scripting but Cell technology related in this instance he doesnt understand coverage, return policies and Didn't spend any time “playing” around with stuff He Failed his Brother and Blames wind!
    Exactly, I couldn't have said it better. [email protected], the guy is a self proclaimed "technology specialist" so he should know a "little" about making sure the technology he implements will fit his brother's needs.

    It reminds me of a story I heard about a home buyer who had his dad do the home inspection (because his dad is a retired plumber). Unfortunatly dad missed the foundation problems - because he's not qualified yet dad held himself out to be the hero. Unfortunately when people hold themselves out to be a big bad expert (which this guy did) he needs to take a big part of the blame.

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    Unless there's something he's not telling, then this is a bit of non story.

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    I hope this story dosen't get any more attention just because the guy is autistic...

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    It's rather insulting to people with autism. They miss social cues, they're not stupid.

    My brother has ASD, he has had problems, but nothing a regular person hasn't experienced. It also sounds like he did all the research, not his brother. They didn't take his brother for a ride, they took him for a ride (the tab is a scam). But he's trying to make it sound worse that it is. I'd never exploit my brother's (minor) disability like that.

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    Quote Originally Posted by migo View Post
    It's rather insulting to people with autism. They miss social cues, they're not stupid.

    My brother has ASD, he has had problems, but nothing a regular person hasn't experienced. It also sounds like he did all the research, not his brother. They didn't take his brother for a ride, they took him for a ride (the tab is a scam). But he's trying to make it sound worse that it is. I'd never exploit my brother's (minor) disability like that.

    Sent from my Nexus 4 using HowardForums
    He didn't just do all the research for his brother, the account is in his own name secured by his own credit card. I'm in total agreement with you, to use his brother's disability as an excuse for his own eff ups is, quite frankly, disgusting.

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    Has anyone ever got a call back from WIND?

    When I used to have WIND, any issues, they would say that they would call back within 24-48 hours (I have never ever received any phone call from WIND)
    Wonder if this is the case for most and if so, then I think WIND should start getting some law suit and pay more than just the phone and service cost.

    We used to sell WIND and trust me, they always lie about their maps.
    In Brampton, we know the area and if a customer came by and they live near the North boarder, we would tell them to do not bother.
    On the WIND maps, looks nice and fine but they look like they project where they think the signal should flow and not take in account you might be inside your house where they weak signal might not penetrate.
    I tried many times to call to see various areas how strong the signal might be but it was no use (everywhere was great according to them)

    What they need is a real map chart with some signal strength in dbm but I am sure if they were to do this, they will expose how weak many areas are.

    I think what the main story is about is not the fact of dead zone but the fact that they would not have the decently to take care of customer solutions in a quicker manner and sometimes, it is best for them to tell the customers that the area they are in is a dead zone or have trouble and just give the money back.

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    last month i had to call them to transfer money from a prepay voucher to my pay after line and to verify my details and the vouchers details they called me back after 24 hours.

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