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  1. #1
    Join Date
    Mar 2004
    samsung 930
    Feedback Score

    keyboard problems

    I've been having two intermittent problems with my keyboard. When I've been typing emails, the cursor jumps up to a random spot in the lines above. This happens infrequently, but when it starts happening in a particular email, it continues and sometimes happens all day when I'm using the email feature. Then I can go many days without it occuring.

    The second problem I started having this morning is that although I could hear the keys clacking, no words appeared and the cursor didn't move at all. This happened when I first turned the phone on and continued for about ten minutes. Then all was well.

    I haven't had any problems before. Do I have to wait until these problems occur regularly or all the time in order to get help? What's my first step?


  2. #2
    Join Date
    Jan 2005
    iPhone 8925
    AT&T Mobility
    Feedback Score
    Assuming its an iPhone.
    1. Power cycle phone. Try again.
    2. Restore Phone from iTunes. Try again.
    3. Make appointment at Genius bar and plead your case.
    Intermittent problems are the hardest to solve.

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