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Thread: Element Mobile

  1. #46
    Join Date
    Nov 2010
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    17
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    Even if phones come today I don't believe they will be activated until January 7th.

  2. #47
    Join Date
    Nov 2010
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    Just found out the Axis phones will not ship until the 3rd........

  3. #48
    Join Date
    Jul 2006
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    So I might as well not bother migrating my data until the 7th? I wonder why they have data transfer dates so early then?

    http://www.elementmobile.com/freeupgrade/locations.html

  4. #49
    Join Date
    Jul 2008
    Posts
    23
    Device(s)
    Blackberry Curve 2
    Carrier(s)
    Alltel
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    0
    Anyone in the Stevens Point/Wisc. Rapids area have a number to call to check if/when the phones are gonna ship...

    I just want to make sure I get it before my current phone gets cut off.



    Thanks

  5. #50
    Join Date
    May 2010
    Posts
    21
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    Here is their support number and email:
    800-236-1461, or [email protected]

    I just fired off an email, I guess I'll wait and see if I hear anything today.

  6. #51
    Join Date
    Nov 2010
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    I have had excellent results in a timely manner when I have sent email questions into support.

  7. #52
    Join Date
    May 2010
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    I just received the following back from them:
    There was a delay in receiving the phones. The first shipment of Blackberry Curve 3’s went out today. They will continue to ship on Thursday, Friday and Monday. Expect to see your phone by next week.

  8. #53
    Join Date
    May 2010
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    I received my phone yesterday(Curve 3), so far so good. Now I just need to get the data migrated.

  9. #54
    Join Date
    Nov 2010
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    Here is a pdf i was able to dig up on the Axis ....

    http://www.cellcom.com/resources/med...0Datasheet.pdf

  10. #55
    Join Date
    Jul 2008
    Posts
    23
    Device(s)
    Blackberry Curve 2
    Carrier(s)
    Alltel
    Feedback Score
    0

    Got my phone.

    Just received my curve 3g. Charged and ready for data migration.

    Does anyone know I can BES on a 3g?

    Thanks
    C

  11. #56
    Join Date
    Aug 2010
    Posts
    11
    Carrier(s)
    AT&T
    Feedback Score
    0

  12. #57
    Join Date
    Aug 2010
    Posts
    11
    Carrier(s)
    AT&T
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    Quote Originally Posted by chadwiza View Post
    Does anyone know I can BES on a 3g?
    BES communication will work over 3g.

  13. #58
    Join Date
    Dec 2010
    Posts
    4
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    Element change over

    Not very happy with the alltel to element change over, I purchased a brand new Motorola Milestone four months ago with no talk about this element mobile, spent 200 bucks on it. Now there sending me a LG Axis, whatever that is. I can't believe they only have 2 smartphones for this change over, talk about unprepared. Not impressed so far, there gonna loose a lot of business once contracts are up. We should be able to switch our numbers to another wireless carrier since we didn't sign up with element mobile and not pay the etf. This is bull

  14. #59
    Join Date
    Dec 2010
    Posts
    21
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    After I got my new BB3, I did the data migration. Two days later, my old BB just went dead--no service with Alltel. I spent four days without service and magically, today, I checked and it started downloading the backlog of VM and texts.

    No communication I received gave me any indication of the exact date of the switch over so I have no idea when my new BB will work. I went to one of the switch locations today at 3 pm--they were closed early for the holiday.

    A phone call yesterday put me in voicemail and my phone call was never returned. I had a dead phone and still haven't gotten a customer service response.

    I finally had to restore my old BB myself and I'm not happy if this is the way the customer service is going to be handled by Element. I'm just glad I didn't fall for the "early upgrade" BS the Alltel agents were giving me a month ago when I went in to get my husband's phone switched to a pre-paid number.

  15. #60
    Join Date
    Dec 2010
    Posts
    16
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    Pissed as well at Alltel and Element!

    Quote Originally Posted by chexstr66 View Post
    Not very happy with the alltel to element change over, I purchased a brand new Motorola Milestone four months ago with no talk about this element mobile, spent 200 bucks on it. Now there sending me a LG Axis, whatever that is. I can't believe they only have 2 smartphones for this change over, talk about unprepared. Not impressed so far, there gonna loose a lot of business once contracts are up. We should be able to switch our numbers to another wireless carrier since we didn't sign up with element mobile and not pay the etf. This is bull
    Don't feel bad there....you're not the only one who got screwed. I also was suckered into buying a new Motorola Milestone on October 25 along with a 2 year contract that I was forced into just so I could have a working phone. My contrat would have been up in May, and had my blackberry not died I would have not renewed my contract. But... I had to have a phone that worked so I felt I had no option but to do that "early renewal" (which by the way also cost me extra because it was "early"). I also purchased the Motorola Milestone desktop charger (which I soooo love and don't want to give up) and a case and protector film and a year of insurance on the phone that was paid in full. I was told switching will not affect the phone..(As I stated in a previous posting on here). I spent a total of almost $400!!! I feel if THEY MUST switch me to the LG Axis...which doesn't look so bad...then I SHOULD BE FULLY OR ATLEAST HALF WAY REIMBURSED!!!! Looks like the new year will be a pissy one with the cell phone company and I promise they will hear me yell if all doesn't go well!!!!!!!

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