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Thread: Horrible experience today with COX Phoenix

  1. #1
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    Horrible experience today with COX Phoenix

    Wanted cablecard + sdv adapter for my TiVo... tech showed up and was mad that he had to do a cablecard. He did NOT want to install the SDV adapter (primarily because he didn't have one with him and would have to come back - as he put it - "unpaid".)

    As politely as possible I said "I mean no disrespect but I am not negotiating with you about the SDV adapter. The service requires it."

    Downhill from there despite kissing his surly backside. He waited on hold for a whole ten minutes before giving up and saying he couldn't activate the cable card.

    I'd given him a bottle of cold water when he arrived. When he left he'd thrown the empty bottle on my front lawn.

    The install is rescheduled, I want to use my TiVo - but Cox absolutely met my (low) expectations.

  2. #2
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    Cox made good on the bad experience. Install fee waived, got cablecard+sdv adapter installed on my Series 3 HD Tivo this morning. It took the guy TWO HOURS to get the SDV adapter to pair with the cable card and their back-end servers. Install charge .. waived.

  3. #3
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    got the tech ID of the install tech?
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    Isriam

  4. #4
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    No, I never got it in either case. Looking for one who can do it right the first time, eh?

    They know who the original one is, no doubt in my mind.

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