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Thread: Policy on remote replacement?

  1. #1
    Join Date
    Oct 2006
    Posts
    200
    Device(s)
    Samsung Note 3 + Gear, HISTORY: SE Xperia X10 white, Samsung Jack, Hiptop, Nokia 1610?,Sharp SE-500
    Carrier(s)
    Rogers (ex-Fido)
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    0

    Policy on remote replacement?

    Our remote is very old, words, digits and symbols on most buttons are completely worn off. AT2000-4 - we rent the box $4.49/mo
    Last time our box failed and we exchanged it [told to go to Rogers store], they would not exchange the remote with it which was already well worn. Now 3-4 years later. Impossible for anyone who is not familiar with it.
    How often do they replace? Is there a fee? Better to try eBay?

  2. #2
    Join Date
    Aug 2002
    Location
    Waterloo/Toronto
    Posts
    295
    Device(s)
    Blackberry Bold 9700
    Carrier(s)
    Rogers
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    0
    I'm surprised Rogers hasn't contacted you yet about replacing it.

    At the end of last year, I got mailings and calls from Rogers saying I needed to trade in my 2000 for a newer model (I've had mine since 1999). I ended up getting a refurbished 1840 as the replacement. When I did that, I kept my original remote. I was told by my associate you can exchange the remote with another one. Otherwise, Rogers will bill you.

    Did you go to a Rogers dealer, or did you go to one of their cable centres?
    GapBoyPCS
    Be Bold. Stay Focused 24-7.

  3. #3
    Join Date
    Jul 2001
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    11,951
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    if the buttons arent working, they usually replace it no questions asked.. now if it was just cosmetical damage, ie scratches, or worn out, they tend to shy away from replacing to save on unnecessary inventory loss.

  4. #4
    DH is offline I've got more phones than fingers
    Join Date
    May 2008
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    2,793
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    I never ask questions replacing remotes as long as you have your old one,
    all the buttons are there, and it is still in one piece. Sometimes people like
    to keep their old remotes since they are already programmed to their TV.

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