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Thread: Employee Rant

  1. #211
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    Quote Originally Posted by MetroPCSSux View Post
    I'm curious as to how this piece of she-it company can pay you if their system to accept payment from customers is down for at least 3 weeks each and every month? Where do they get their money, since it can't possibly come from customers? Monthly government bail-out?

    Whomever owns Metro needs to fire the entire workforce, executives included, and hire people from the ground up that possess problem solving skills that are at least equal in nature to the average octopus.


    Why don't you apply for the job? You sound very qualified to run the company.


    God I hate uneducated customers like you. Bottom of the barrel, ignorant, loud mouth garbage.... Wah Wah Wah
    I am expressing my personal opinions and not speaking on behalf of MetroPCS. Thus they should be taken only as my individual views and not endorsed by MetroPCS in any way.

  2. #212
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    Quote Originally Posted by Lobo707 View Post
    I live in the San Francisco area, what do you need help on? I might be able to help.
    He asked for help an entire year before you replied. Haha. This is why I waited an entire year to tell you that you were a year late in offering help. So, this unknown request for help now stands at being a mystery for over two years. lol

  3. #213
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    Customers can be dumb most of the time and annoying as hell

  4. #214
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    Quote Originally Posted by tonyfella View Post
    Customers can be dumb most of the time and annoying as hell
    You dont say, really customer can be annoying? Please do explain...

  5. #215
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    Quote Originally Posted by Telegraph View Post
    well metro DOES bring in a certain type of customer........
    I am a Metro Customer and I do not act like those idiots, so please do not label me as one of those idiots.

  6. #216
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    Does anyone here work for metropcs who can activate a family plan of 2 lines? I know theres a cricket dealer guys who sends out the sim for free and activates the lines, i would like to save on activation fees and deal with someone here if anyone does it for metropcs pm me

  7. #217
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    Posting on this thread in the hopes of reviving it. It is sad that roughly 80% cannot remember their own phone number. I understand if the number is new but if you had it for months/years MEMORIZE it. If you have a mental disability but if there is nothing of that nature it isn't hard to memorize. I had a teenager come into the store asking if she could use our demo phones to download snapchat to message her mom to pick her up at the shopping plaza because she did not know her mom's number. She also did not know her own number.

    As for the monthly payments, I agree that most still come into the store. Most don't know how to set up an account online nor can they make a payment on time. Some do know how to set up an account but are too lazy to so it's their fault for having to pay the extra $3 processing fee. Then they proceed to complain about the extra $3. lol Processing fees exist in other businesses too like movie/concert tickets online.

    Do any of you run into the awkward situations of separating lines for customers who broke up with their gf/bf? Happens so often in our area. lol Personally I will never share an account with a significant other until I marry but that's me.

    - Manager/Sales Rep
    Last edited by kor3anking; 06-25-2018 at 04:55 PM.

  8. #218
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    Quote Originally Posted by kor3anking View Post
    Posting on this thread in the hopes of reviving it. It is sad that roughly 80% cannot remember their own phone number. I understand if the number is new but if you had it for months/years MEMORIZE it. If you have a mental disability but if there is nothing of that nature it isn't hard to memorize. I had a teenager come into the store asking if she could use our demo phones to download snapchat to message her mom to pick her up at the shopping plaza because she did not know her mom's number. She also did not know her own number.

    As for the monthly payments, I agree that most still come into the store. Most don't know how to set up an account online nor can they make a payment on time. Some do know how to set up an account but are too lazy to so it's their fault for having to pay the extra $3 processing fee. Then they proceed to complain about the extra $3. lol Processing fees exist in other businesses too like movie/concert tickets online.

    Do any of you run into the awkward situations of separating lines for customers who broke up with their gf/bf? Happens so often in our area. lol Personally I will never share an account with a significant other until I marry but that's me.

    - Manager/Sales Rep
    That's a constant metro family plans are drama filled
    It is what it is and that's all it is!

  9. #219
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    Quote Originally Posted by stevako View Post
    That's a constant metro family plans are drama filled
    Especially among the Hispanic demographics. So annoying.

    Sent from my SM-G960U using HoFo mobile app

  10. #220
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    Customer asked if she could return her Iphone 7 since the screen cracked upon her dropping the phone on concrete. She also purchased the phone 10 months ago. lmfao stupid teenager

  11. #221
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    Quote Originally Posted by kor3anking View Post
    Customer asked if she could return her Iphone 7 since the screen cracked upon her dropping the phone on concrete. She also purchased the phone 10 months ago. lmfao stupid teenager
    I got one for you... Customer purchases a phone on Wednesday and leaves happy. She comes back on Saturday wanting a refund so rep was like whats wrong; "nothing". Ok let me make sure you are under the metro promise can i see your phone; "I left it in the uber".... Umm ok so what are we refunding? She honestly wanted her entire money back for a phone she didn't have

    Sad part this was a customer escalation that i had to deal with 2 hours of my life were wasted

  12. #222
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    Quote Originally Posted by BrownMan View Post
    I got one for you... Customer purchases a phone on Wednesday and leaves happy. She comes back on Saturday wanting a refund so rep was like whats wrong; "nothing". Ok let me make sure you are under the metro promise can i see your phone; "I left it in the uber".... Umm ok so what are we refunding? She honestly wanted her entire money back for a phone she didn't have

    Sad part this was a customer escalation that i had to deal with 2 hours of my life were wasted
    helping people transfer stuff is also annoying but not as bad as people who want us to help re-download apps. Most don't know their passwords so resetting it for them takes up even more time. This is by far the most annoying for me. Not surprised though since most people don't know their own phone numbers.

    I have had plenty of people try a return fraud lol the same thing happens with insurance and warranty lol so many people try to lie to obtain an extra phone. so annoying when people feel entitled lol

  13. #223
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    Wonder when there will be set tiers for profit. The fact that Iphone X and coolpad defiant sales equals same profit is freakin pathetic

  14. #224
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    Quote Originally Posted by kor3anking View Post
    Wonder when there will be set tiers for profit. The fact that Iphone X and coolpad defiant sales equals same profit is freakin pathetic
    That was the last structure and i thought it worked great... More expensive the phone the more we can make. Now it wasn't that much more but anything helps when your stocking $800 phones.

    Lets see what the new changes will bring on Sunday. Cross your fingers

  15. #225
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    Anyone take the training the new stuff yet? This is gonna be huge

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