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Thread: Dealing with verizon tech support HELP

  1. #1
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    Dealing with verizon tech support HELP

    On march 8th 2009 i bought the glyde. by the 15th i had to take it back. On the 15th the lady gave me the old glyde frimware so i had to get that updated. The phone still works like garbage after the update.

    Now it is apr. 11 and i am going back to verizon. I really like this phone and want to keep it, but how would i be able to go about getting the new glyde refresh so i dont have to go back and get a new phone every 2 weeks

  2. #2
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    Call CS at *611 and tell them your screen isn't working and you should have no problem getting it swapped. This is a known issue, the capacitative screens are a defect, and the phone is under warranty.

  3. #3
    Join Date
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    last few days mine as started complete going nuts. hitting the messaging key but it comes up with the dial pad or the bar on the bottom. i've only had mine for almost 2 months

  4. #4
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    Quote Originally Posted by vince557
    last few days mine as started complete going nuts. hitting the messaging key but it comes up with the dial pad or the bar on the bottom. i've only had mine for almost 2 months
    get the refresh and you'll find your problems magically solved.
    http://www.howardforums.com/showthread.php?t=1510745

  5. #5
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    Quote Originally Posted by cranky
    get the refresh and you'll find your problems magically solved.
    http://www.howardforums.com/showthread.php?t=1510745
    will they even give me one if i go to the store and complain? it's almost 2 months since i had it.

  6. #6
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    Quote Originally Posted by vince557
    will they even give me one if i go to the store and complain? it's almost 2 months since i had it.
    Check out the thread I listed: http://www.howardforums.com/showthread.php?t=1510745

    Short answer, they should, but they may have old stock and you may get one of those, or call 611 and complain about the touchscreen and you'll be sent a refresh.

  7. #7
    Join Date
    Feb 2006
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    yup got my new one yesterday and i love it now.

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