Page 2 of 2 FirstFirst 1 2
Results 16 to 29 of 29

Thread: Dealer Commissions confusing?

  1. #16
    Join Date
    Jan 2005
    Location
    NY
    Posts
    3,589
    Device(s)
    iPhone 3G, 8900 Javelin, G600, Pebl, v80 w/850,
    Carrier(s)
    T-Mobile
    Feedback Score
    4 (100%)
    I believe that in different areas, different situations are, well, just different. When I get an Int'l custy now, depending on the length of their stay, I suggest getting the "free" phone, replacing it with the unlocked one intended, and I will unlock the subsidized one on me. Everyone happy. Different areas demand different operations. If a short stay custy comes in, I will unlock their phone for a nominal fee and activate a sim for them to use during their stay. The repeat business keeps me alive. I guess what I am trying to say is, at the end of a loooong day, there are 2 sides to every coin. Dyebeast represents a very real one, as does ashraf822. As long as the custy is aware of potential drawbacks, there are no losers.
    As far as a locked phone keeping you hostage, please, I've never met a phone that i couldn't unlock within at most 24 hours, and I've been in this business for ~ 5 years now. Just a matter of staying on top of the game. There have been, and still are , many weeks that will generate more income unlocking/flashing than new Sim acts.

    Thanks to Apple, Blackberry, and Nokia BB5 phones

  2. #17
    Join Date
    Jun 2006
    Posts
    39
    Feedback Score
    0
    I have to agree with Kflan. T-Mobile locks phones because they are discounted. Now a customer can purchase a phone at FULL COST and T-Mobile will be happy to provide the customer the unlock code within 24 hours at no additional charge. I work in a corp store and I don't believe it matters if a customer buys a used phone or unlocked phone etc as long as they know they get no warranty from t-mobile. The problem with that is most customers don't know that the phone is used, has been discontinued 2 years ago, has water damage, has no warranty and whatever else because of misleading information from certain reps.

  3. #18
    Join Date
    Jan 2005
    Location
    NY
    Posts
    3,589
    Device(s)
    iPhone 3G, 8900 Javelin, G600, Pebl, v80 w/850,
    Carrier(s)
    T-Mobile
    Feedback Score
    4 (100%)
    One question to the COR employees, is it true that if a phone is new, but discontinued, the warranty does not apply?

  4. #19
    Join Date
    Feb 2009
    Posts
    291
    Feedback Score
    0
    Quote Originally Posted by Milkbone98
    One question to the COR employees, is it true that if a phone is new, but discontinued, the warranty does not apply?
    No, every new phone has the 1 year manufacturers warranty, although eventually discontinued phones can get taken off T-Mobile's warranty program and you have to go directly through the manufacturer.

  5. #20
    Join Date
    Jan 2005
    Location
    NY
    Posts
    3,589
    Device(s)
    iPhone 3G, 8900 Javelin, G600, Pebl, v80 w/850,
    Carrier(s)
    T-Mobile
    Feedback Score
    4 (100%)
    OK, that was the answer I needed, the TMS by me is selling Samsung R225s and people are coming to me for warranty issues, T-Mo has been telling me no warranty available. Now I send them to Samsuck directly. Thanks andr0id

  6. #21
    Join Date
    Feb 2009
    Posts
    291
    Feedback Score
    0
    You're welcome!

  7. #22
    Join Date
    Feb 2009
    Posts
    9
    Feedback Score
    0
    Quote Originally Posted by SweetRomeyRome
    I have to agree with Kflan. T-Mobile locks phones because they are discounted.
    Many of you saying T-Mobile gives you discount for phones. It is not T-Mobile that gives customers discount when they sign or upgrade a plan. They come to my store, it is ME that give them the discount. Our store can always beat T-Mobile deals any given day, except for upgrades.

    Top of that, Discounts aren't given to customers as free-bees , they are given with a condition. If you cancel, you pay $200 fee per line. That fee is to cover the discounted phone price and more.
    What I don't understand is why are the small business dealers have to pay the price and T-Mobile wants to keep OUR commission half the time making excuses like "Activation with unlocked phones".. or "customer did not use same phone after activation"..etc.

  8. #23
    Join Date
    Feb 2009
    Posts
    9
    Feedback Score
    0
    I agree with you milkbone. 90% of my customers ask me before they get a phone.. "Is this phone unlocked?",
    And It used to bother me, saying "NO" to the customers on daily basis. This is why I activate unlocked phones. If T-Mobile does not give me new activation/ add-a-line/upgrade commissions for giving customers what they NEED and want, and making their wireless shopping a good experience...than I don't know what else I can do.
    I don't know for sure If I will receive any commissions yet, because I have to wait 2 more months for my statements to come. But my Master dealer said it's fine! But even master dealer says T-mobile is kind of crazy and they find ways not to pay dealer commissions.

    So pretty much I'm activating phones and giving customers free phones, and I might not even be paid the commissions.... IF i don't, I'm losing like thousand of dollars..as we speak.

  9. #24
    Join Date
    Feb 2009
    Posts
    9
    Feedback Score
    0
    Ok guys, I have a question.
    as we all know, most of unlocked phones IMEI's can NOT be validated.
    But my Master dealer said "That's fine..you don't need to validated it...you will still get your commission."
    I also spoke to another sub-dealer under the same master dealer...she said the same thing... but we are testing if we can use refurbished phones or used phones to activate new line and we get commissions.
    These days the economy is so bad, customers are not willing to spend too much money on new model cell phones... and this is hte only way to market and advertise so we can offer them refurbished new-models for less or free.

    But I'm getting different response from you guys, which says ONLY brand new T-Mobile phones be activated to get commissions...
    Who should I believe? I mean By the time I get commissions and find out for sure, i'll probably give away most or all my phones and not even get paid for them! lol
    HELP??

  10. #25
    Join Date
    Jul 2006
    Posts
    57
    Device(s)
    G1-Black
    Carrier(s)
    T-Mobile
    Feedback Score
    0
    I don't know for sure If I will receive any commissions yet, because I have to wait 2 more months for my statements to come. But my Master dealer said it's fine! But even master dealer says T-mobile is kind of crazy and they find ways not to pay dealer commissions.

    So pretty much I'm activating phones and giving customers free phones, and I might not even be paid the commissions.... IF i don't, I'm losing like thousand of dollars..as we speak.


    Brilliant..... And you blame T-Mobile. yet you fully understand the consequences, and risk.

  11. #26
    Join Date
    Feb 2009
    Posts
    9
    Feedback Score
    0
    Quote Originally Posted by dyebeast
    Brilliant..... And you blame T-Mobile. yet you fully understand the consequences, and risk.
    Well, my Master dealer said it's fine to activate unlocked phones, Just can't do it with UPGRADES.

    But you guys are saying that every activations must be done with brand new T-Mobile phones, which is NOT true. and which I do NOT ACCEPT, So I'm saying I'll know for sure after I get my commissions. And if T-Mobile won't pay me commissions for activating unlocked phones, I'm changing my store to AT&T!

  12. #27
    Join Date
    Mar 2008
    Location
    New York City
    Posts
    236
    Device(s)
    BlackBerry 9700
    Carrier(s)
    T-Mobile
    Feedback Score
    0
    Quote Originally Posted by ashraf822
    Well, my Master dealer said it's fine to activate unlocked phones, Just can't do it with UPGRADES.

    But you guys are saying that every activations must be done with brand new T-Mobile phones, which is NOT true. and which I do NOT ACCEPT, So I'm saying I'll know for sure after I get my commissions. And if T-Mobile won't pay me commissions for activating unlocked phones, I'm changing my store to AT&T!
    dude I am in the same boat as you. I am a dealer in Brooklyn and a LOT of my handsets are GSM phones and not TMO phones. Look, validating is done so that you could choose the appropriate feature for the phone as is the case with the G1, BlackBerries and SideKicks. according to my master dealer's commission specialist TMO looks at first, PCS, then SIM # and THEN the IMEI. But it's impossible for anyone to specifically state why you didn't get the commission for whatever month, except TMO and they WONT.

    I worked in a corp store for 2 years and I learned that TMO's ACS system is full of holes (they recently did away with it actually) so i hope the system they have for indirects will also be updated.

    You have time to file a discrepancy report after you get your check and there are missing activations. You have to hope for the best, I don't think there's any dealers out there, including ERPs and Premier dealers, that get every single last activation EVERY single time.

  13. #28
    Join Date
    Mar 2009
    Location
    Boston MA
    Posts
    2
    Device(s)
    T-Mobile G1
    Feedback Score
    0
    stop wasting your time with indirect and get yourself to a franchise store..this new commission plan that we got starting this month is really working out awesome

  14. #29
    Join Date
    Mar 2008
    Location
    New York City
    Posts
    236
    Device(s)
    BlackBerry 9700
    Carrier(s)
    T-Mobile
    Feedback Score
    0
    Quote Originally Posted by psizzle
    stop wasting your time with indirect and get yourself to a franchise store..this new commission plan that we got starting this month is really working out awesome
    what are you even TALKING about?

Page 2 of 2 FirstFirst 1 2

Bookmarks