Page 1 of 2 1 2 LastLast
Results 1 to 15 of 26

Thread: Snooper Program / Unlock Codes

  1. #1
    Join Date
    Sep 2007
    Posts
    66
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars

    Snooper Program / Unlock Codes

    I recently discovered the Snooper application and am learning how to use it as we speak. Do any of you guys use it as reps in a corp store? It's great for extending length of ring time, voicemail reset, call forwarding and I also see a tab for unlock codes. Do any of you have access to the utilities tab for unlock codes or is that something that only Cust care has access to?

  2. #2
    Join Date
    Oct 2006
    Posts
    389
    Device(s)
    8310
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    according to my IT guy we're not even supposed to have access to any of those applications in that menu, but the idiots can't figure out how they've gotten there as they're not on everybody's computers.

  3. #3
    Join Date
    Jun 2003
    Location
    california
    Posts
    10,341
    Device(s)
    After trying many phones, the one phone that is worthy of this spot is the 6620!!
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    I have access to it and the unlock tab is grayed out. Otherwise it is good for the things mentioned.

  4. #4
    Join Date
    Jul 2003
    Location
    AZ
    Posts
    6,696
    Device(s)
    BB 9630 Tour
    Carrier(s)
    Boost
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    i used it a lot. its handy to change ringtimes, look up IMEI's things like that. it also is an easy way to tell what switch a subscriber is currently on. i'd have to look, but you can tell by the ss7 message what switch they are on, then go to the ss7 snap page, look up the switch, and you can know what market they are in.

    i also got the unlock tab, unlocked all my test phones easily. some wouldn't though, but i could do blackberry, samsung, LG, almost any cingular phone.
    -------------------------------------------
    Free Cryptocurrency trading!
    https://www.binance.com/?ref=12860082
    -------------------------------------------
    Isriam

  5. #5
    Join Date
    Jun 2003
    Location
    california
    Posts
    10,341
    Device(s)
    After trying many phones, the one phone that is worthy of this spot is the 6620!!
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    Quote Originally Posted by Isriam
    i used it a lot. its handy to change ringtimes, look up IMEI's things like that. it also is an easy way to tell what switch a subscriber is currently on. i'd have to look, but you can tell by the ss7 message what switch they are on, then go to the ss7 snap page, look up the switch, and you can know what market they are in.

    i also got the unlock tab, unlocked all my test phones easily. some wouldn't though, but i could do blackberry, samsung, LG, almost any cingular phone.
    So does that mean you can hook us up?

  6. #6
    Join Date
    Jul 2005
    Location
    United States
    Posts
    18,054
    Carrier(s)
    Sprint
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    Quote Originally Posted by ivwshane
    So does that mean you can hook us up?
    I don't think that will happen. The reason that many agents/sales reps don't have access is that there is a lot of damage that can be done if you don't know what you are doing (or some abuse if you do know what you are doing).
    Don't make me turn this car around.....

  7. #7
    Join Date
    Jun 2003
    Location
    california
    Posts
    10,341
    Device(s)
    After trying many phones, the one phone that is worthy of this spot is the 6620!!
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    Quote Originally Posted by cingtd
    I don't think that will happen. The reason that many agents/sales reps don't have access is that there is a lot of damage that can be done if you don't know what you are doing (or some abuse if you do know what you are doing).

    I'm just asking for unlock codes

  8. #8
    Join Date
    Dec 2004
    Location
    just around the Riverbend
    Posts
    3,923
    Device(s)
    Apple iPhone 3G
    Carrier(s)
    Blue Death Star
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    I used to have access to the unlock area, Id have to look and see if I have it still on tues. honestly though, it is only useful for older phones. not many new phones are unlockable with snooper unless it was changed.

  9. #9
    Join Date
    Jul 2007
    Posts
    79
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    can a customer have access to this or would we have to go to the store? I would like to extend my ringtime.

  10. #10
    Join Date
    Dec 2004
    Location
    just around the Riverbend
    Posts
    3,923
    Device(s)
    Apple iPhone 3G
    Carrier(s)
    Blue Death Star
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    Quote Originally Posted by vmnot
    can a customer have access to this or would we have to go to the store? I would like to extend my ringtime.

    no, a customer cannot have access to a company tool. There is a code you can use to extend your ringtime (I forgot it right now) or you can call CS or go to a store.

  11. #11
    Join Date
    Jul 2005
    Location
    United States
    Posts
    18,054
    Carrier(s)
    Sprint
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    Quote Originally Posted by vmnot
    can a customer have access to this or would we have to go to the store? I would like to extend my ringtime.
    Sorry, but that tool is only available internally to employees for troubleshooting. CS can help you w/ extending ringtime up to 30 seconds.

  12. #12
    Join Date
    Jul 2006
    Location
    i got nodes in different area codes
    Posts
    298
    Device(s)
    Nokia N75,BB 8300, iPhone, Nokia 6682, Nokia 9300, SE w810i, Blackberry 8700c
    Carrier(s)
    McCaw>AT&T Wireless>cingular>AT&T Mobility
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    ss7 snap page
    Are you using agilent for ss7/protocol analysis? Not familiar with a snap page.

  13. #13
    Join Date
    Jul 2003
    Location
    AZ
    Posts
    6,696
    Device(s)
    BB 9630 Tour
    Carrier(s)
    Boost
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    we used access7 to do ss7 traces. the NOC uses it, i got access, and was able to troubleshoot a lot of things.

    i'd use snooper to pull up a customer and then i could look and see what their imsi was and record it. then i could look at what switch they were currently in. you need ss7 snap webpage so you can convert the G.438 code or whatever from snooper to the point code of the switch. i'd go into the switch and do a VLR dump and verify their IMSI, IMEI, and # were all correct.

    then i'd log into access7 (agilent ss7 trace program) and perform the traces. access7 is great, you can read all ss7 logs and sms/mms messages. i've forgotten a lot of this because i no longer work at at&t doing this type of work on the mobile side.

  14. #14
    Join Date
    Jul 2007
    Posts
    79
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    Quote Originally Posted by cingtd
    Sorry, but that tool is only available internally to employees for troubleshooting. CS can help you w/ extending ringtime up to 30 seconds.
    Is what you're saying that if my current ringtime is 30-35 seconds I can extend this to almost a minute?

  15. #15
    Join Date
    Jul 2005
    Location
    United States
    Posts
    18,054
    Carrier(s)
    Sprint
    Feedback Score
    0
    vBActivity - Stats
    vBActivity - Bars
    Quote Originally Posted by vmnot
    Is what you're saying that if my current ringtime is 30-35 seconds I can extend this to almost a minute?
    No, the maximum ring time is 30 seconds.

Page 1 of 2 1 2 LastLast

Bookmarks