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Type: Posts; User: FidoCedrik

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  1. Replies
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    Hi alexanderdragon, I'm not quite sure about...

    Hi alexanderdragon,

    I'm not quite sure about Rogers as they have different policies, however I can confirm that it is not possible to refill a prepaid account via online banking with Fido. You can...
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    Hi Gaunt911, It is not possible to make a...

    Hi Gaunt911,

    It is not possible to make a refill via online banking. You may, however, use Interac Online via your My Account page (only certain banks support this feature). If you refill through...
  3. Hi kocoman, If you have a recent plan that you...

    Hi kocoman,

    If you have a recent plan that you activated in the past few months, the details will be next to the bill's breakdown. If you open it in PDF format, check page 4 or 5 on the right hand...
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    Hello hshaikh, Our prepaid service will allow...

    Hello hshaikh,

    Our prepaid service will allow you to refill only the amount that are available as vouchers in store. You can refill the following amounts:


    $10 (valid for 30 days)
    $20...
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    Hey Ch0cocat, That option should not be...

    Hey Ch0cocat,

    That option should not be removed normally nor be required to be off during a hardware upgrade in store. Perhaps there's another conflict on your account.

    Would you like me to...
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    1,452

    Hi missilX, I'm sorry to learn your having...

    Hi missilX,

    I'm sorry to learn your having issues with your BlackBerry device.

    As ToastyinCAD mentioned, it could be a hardware issue and not something to do with the Fido network. It could...
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    Hi Groovy! That's not a phone that we sell, so...

    Hi Groovy!

    That's not a phone that we sell, so I can't tell you exactly which model number you would need, but as long as the phone is compatible with the 850/1900 MHz GSM/HSPA(+) frequencies, the...
  8. Hey ToastyinCAD, Have you managed to get the...

    Hey ToastyinCAD,

    Have you managed to get the hotspot working after all? As Bad Liar said, if you have access to tethering, you have access to the hotspot as well.

    I know this is not too...
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    Hi all, It is not possible, as per our current...

    Hi all,

    It is not possible, as per our current business rules, to do so.

    If there is an unofficial way or workaround to do it through our internal systems, it would be a violation of our...
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    Hi nlee, If you have a contract, it is...

    Hi nlee,

    If you have a contract, it is attached to that specific line, so unfortunately that scenario is not possible.

    Hope this clarifies a bit!

    @FidoCedrik
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    Hey k32m, Hope you're doing well! I'm sorry...

    Hey k32m,

    Hope you're doing well!

    I'm sorry for the misunderstanding. I've sent you a private message here so we can look into your account and see how we can resolve this.

    Until then, have...
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    Hey Stewart01, As Bad Liar said, the only way...

    Hey Stewart01,

    As Bad Liar said, the only way to change from the Visual Voicemail to the regular one would be to have a representative do it for you. You can do it by calling Customer Service,...
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    Hi PhuFighter, This is CÚdrik from Fido's...

    Hi PhuFighter,

    This is CÚdrik from Fido's Social Media team.

    If you're looking for a device supporting Chinese handwriting input without having to pay for a data option, I would suggest the LG...
  14. Wow! What a nice thing to read on a Thursday...

    Wow!

    What a nice thing to read on a Thursday morning!

    Thank you very much, it appreciated to know that you guys like our presence here.

    @FidoCedrik
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    If I may add: BlackBerry services (BIS) cannot...

    If I may add:

    BlackBerry services (BIS) cannot be provisioned to data-only plans anymore. Only a regular data option (without BIS access) can be added to a data-only plan.

    Any...
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    FIDO Don't worry, I was not going too far, but thanks...

    Don't worry, I was not going too far, but thanks for tip!

    @FidoCedrik
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    Hey ac69, I'm CÚdrik from Fido's Social Media...

    Hey ac69,

    I'm CÚdrik from Fido's Social Media team.

    You can see the packages we offer for different countries at the following page: www.fido.ca/roaming

    Click on Travel abroad, then under...
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    Hey soccerboy, I'm CÚdrik from Fido's Social...

    Hey soccerboy,

    I'm CÚdrik from Fido's Social Media team.

    Sorry for the delay in answering your question. Our team only started handling questions on Howard Forums recently.

    Did you get an...
  19. Hey onepunjab, I'm CÚdrik from the Social...

    Hey onepunjab,

    I'm CÚdrik from the Social Media team at Fido.

    BlackBerry devices requires a special data access called BIS, which basically routes your data through Research In Motion's servers...
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    Hey eonibm, That's definitely a particular...

    Hey eonibm,

    That's definitely a particular situation, I admit.

    I'd like to help you in regards of your monthly credits being removed. It's hard for me to provide a definitive answer without...
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    FIDO I know, I know... silly me! We've only started...

    I know, I know... silly me!

    We've only started replying on Howard Forums on Monday, so there's some catch up to do, but we'll definitely try to be more active from now on.

    Have a good one!
    ...
  22. Replies
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    Hey Randy2727, I'm CÚdrik from the Fido Social...

    Hey Randy2727,

    I'm CÚdrik from the Fido Social Media team.

    I see you've posted this a while ago, sorry for not getting back to you before that. We've started answering on Howard Forums only...
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    Hey guys, Just a heads-up: I accidentally...

    Hey guys,

    Just a heads-up: I accidentally wrote $12 FidoDollars for 2 months of unlimited incoming calls. It is $12 per month, so 2 months would come to $24 FidoDollars.

    Sorry for the mix up,...
  24. Replies
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    It follows the last line on the account, so in...

    It follows the last line on the account, so in your scenario, line #1 would keep the FidoDollars as it's the last line active on that account. If you were to migrate line #1 to prepaid later, then...
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    Sure! - 5 PM early evenings (2 months, $12...

    Sure!

    - 5 PM early evenings (2 months, $12 FidoDollars)
    - 50 extra minutes (2 months, $10 FidoDollars)
    - 100 extra minutes (2 months, $20 FidoDollars)
    - Suburban Zone option for older Urban...
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