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Type: Posts; User: Heero Yuy

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  1. can you say FOOL

    can you say FOOL
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    Not it's not true, it's just some wishful...

    Not it's not true, it's just some wishful thinking on his behalf.
  3. When callid went to $3 per month approx 2 years...

    When callid went to $3 per month approx 2 years ago it was meant to be for a promotional period. At the time if you had a value plan you could have either callid or basic vm for free. If you chose...
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    I've only ever seen it happen a couple of times....

    I've only ever seen it happen a couple of times. In those cases the customers plan was so old that regular account maintenence could not be done because of missing socs that are no longer in vision...
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    Re: Re: Re: If at first...

    I don't suppose that was within the last few months though? Rogers from the corporate level have really been cracking down on hups. Took the ability away from customer relations to do exceptions for...
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    Exactly, and calls made 5:50pm and last 3 hours...

    Exactly, and calls made 5:50pm and last 3 hours will be billed as day minutes.
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    Thanks..... same here. You say 95% of...

    Thanks..... same here.

    You say 95% of activations were on that plan. ewwww!! Chances are likely good that you may be audited, but I guess we'll see how anal retentive Rogers truly are.
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    I absolutely agree with you 100%. It does need a...

    I absolutely agree with you 100%. It does need a gret deal of improvement. Roger's needs more call quality testing in the major call centers. They have a higher percentage of misinformation because...
  9. Rogers own Rogers Video so why bother to do extra...

    Rogers own Rogers Video so why bother to do extra paperwork with subsidies? Any way you look at it the money comes out of Rogers' pocket. What would be the since of paying yourself for something as...
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    Lol!!!! you're giving it a little too much credit...

    Lol!!!! you're giving it a little too much credit aren't you? I would say more like 2
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    I wouldn't worry about it unless a ridiculous...

    I wouldn't worry about it unless a ridiculous percentage of activations for your store is on that plan. Rogers may get suspicious and audit some random accounts.
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    Re: FOR FIDO ...

    Ewww. analog? Scratchy service, no digital features?
    I don't think topo many will go for that.
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    Re: If at first...

    A CSR has no say over letting a customer upgrade. If a customer is not eligible and even if we say yes, the hardware upgrade will be denied by the distribution center, or through the hardware upgrade...
  14. Rogers looses money when they subsidize a phone....

    Rogers looses money when they subsidize a phone. That is why they require a contract to get a phone subsidy. They make their money back from what you pay month to month. I have been told by the...
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    It's easy for us in Customer Service.... we only...

    It's easy for us in Customer Service.... we only deal with existing acounts so we never have to add that price plan because it's only elibigle on new activation.
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    Rogers Pay as you go in less than a month

    Rogers have confirmed the date of January 28 2003 as the launch of gsm Pay As You Go. This was listed in Felix today.
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    it's cheapest just to cancel the 647 and pay the...

    it's cheapest just to cancel the 647 and pay the early cancellation fee.
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    The, fact is that he said he is sick and tired of...

    The, fact is that he said he is sick and tired of it. If that's the case he should just not come to this forum. I thing most of what is said in this forum is very importanat for roger's customers....
  19. Thread: sms

    by Heero Yuy
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    My sms messages go through in literally 1-2...

    My sms messages go through in literally 1-2 seconds.
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    Not a good idea. Call forwarding has a smaller...

    Not a good idea. Call forwarding has a smaller local calling area than the cell phone without forwarding.
  21. Thread: Help.

    by Heero Yuy
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    Even so what they were sending you in that letter...

    Even so what they were sending you in that letter was the contract details and you were crazy not to read it all first.
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    CS was open today until 6 pm. Is it possiblt that...

    CS was open today until 6 pm. Is it possiblt that you used 7 digit dialing? That would tell you that it's ld whether it is or not. If you did use 10 digit dialing and it still said that, than it is...
  23. Thread: Help.

    by Heero Yuy
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    1,084

    As soon as you got the phone and it said 2 year...

    As soon as you got the phone and it said 2 year commitment you had an obligation to return the phone. The fact that you started using the phone after implies that you accept the 2 year term.
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    To get the indicator on a gsm phone you have to...

    To get the indicator on a gsm phone you have to make sure that you have sms active on your acct.


    As for the vm and gsm phones:

    $4 Basic VM
    10 message capacity
    3 min in length and stored for...
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    That is just the default that the system...

    That is just the default that the system creates. We usually use 12345 so it's not ALWAYS going to be 1mmdd
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