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Type: Posts; User: rochrunner

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    The number is 800-331-0500. Appears to be a group...

    The number is 800-331-0500. Appears to be a group set up to do activations and ports. The rep knew exactly what was going on and took me right through the process, including processing my credit card...
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    I ported to T-mobile intending to stay with them...

    I ported to T-mobile intending to stay with them for a while, but discovered some drawbacks, a couple of which I could have found with a bit more "due diligence" on my part. First off, as I had...
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    Actually, once I found the number to call in the...

    Actually, once I found the number to call in the enclosed "instructions", I immediately got through to someone who knew exactly what to do and did the entire porting and initialization within a few...
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    Port back in didn't work -- now what?

    So here's the sequence of events:

    1) Ported my number out to a T-mobile account, decided I didn't like what I got
    2) Initiated a port back to AT&T with my original number, doing it online so I...
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    How soon to port back in?

    After porting my phone number out of AT&T Prepaid, how soon should I be able to port it back in? I'm not really all that happy with what I switched to and can learn to live with AT&T's shortcomings....
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    I had a similar experience where I was using...

    I had a similar experience where I was using CallingMart to always deposit my $40 well in advance of the due date, but when my card expired, my service was turned off even though there was $40 in the...
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    Domestic roaming

    Will T-Mobile prepaid plans allow for domestic roaming? I just checked our summer vacation destination -- Alaska -- and there does not seem to be any native T-Mobile coverage; it's all roaming, and...
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    T-Mobile AFAIK 800-937-8997 And FWIW, after I...

    T-Mobile AFAIK 800-937-8997

    And FWIW, after I responded negatively on a SMS-based survey, the manager of the store called me back and apologized for their mistake. So I feel much better about...
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    First tech support experience

    Maybe not what you're expecting -- it's all good. After signing up at a local store yesterday including porting my number from AT&T, by this morning I had data but no phone/text. So I called the 800...
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    Went to a different, much more...

    Went to a different, much more professional-looking store and got it done in about 15 minutes.
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    Problems in signing up

    I'm planning on switching from AT&T Prepaid to T-mobile on my unlocked Pixel 3a phone, which certainly is compatible with their network. I wasn't impressed with the competence of the local T-mobile...
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    (OP here) Correct. This will be the 2nd time...

    (OP here) Correct. This will be the 2nd time I've ported out of GoPhone/Prepaid, once to Cricket and this time to T-Mobile. Both times, the only required info is the account number and PIN, which...
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    I guess what I was trying to figure out was how...

    I guess what I was trying to figure out was how to get my account number. When I transferred out of the old GoPhone plan a number of years ago I remember calling some number in order to get my actual...
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    Moving to new carrier

    Is there something I need to do with AT&T before porting my number out to a new carrier? I've done this before but can't remember exactly what I had to do to authorize the transfer.
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    Autopay supported?

    Do the T-Mobile prepaid plans -- such as the one for $40/month -- allow autopay with a credit card? I've had this setup with AT&T Prepaid for a while and it was working OK until recently when they...
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    Usage monitor app

    Ever since my first smartphone quite a number of years ago, I've been using a neat little app called "3D Watchdog" to monitor my mobile data usage. It was very flexible, showed which apps are using...
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    It doesn't look like it. When I go to my account,...

    It doesn't look like it. When I go to my account, it shows me other available plans but does not list that one.
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    Unable to log in?

    I need to log into the Tracfone web site to change my credit card info, but the user name and password that I've always used doesn't work ("Invalid username or password"). Anyone know of any trouble...
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    I was in Banff last summer and had no problems...

    I was in Banff last summer and had no problems with SMS or data (as long as we were in an area with coverage at all). AT&T does allow hotspotting but I'm not sure if I used that feature there or not.
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    You're overpaying :-). If you sign up for AT&T...

    You're overpaying :-). If you sign up for AT&T autopay, the plan only costs $40.00. Then you can still use Callingmart -- also on Autopay -- and you get a discount off of the $40. The AT&T autopay...
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    Actually, I called back and got someone who was...

    Actually, I called back and got someone who was apparently more knowledgeable. Within 10 minutes I got a message on the phone that the charge was reversed and all appears OK.
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    Double billing

    I just got double billed (autopay) for the next two month period. Since it's right there in my payment history you'd think this would be a no brainer to fix, but I finally gave up after a half hour...
  23. Not sure if it was that change, but it's working...

    Not sure if it was that change, but it's working now. Thanks for the suggestions!
  24. Sounded like a likely solution, but no luck. I've...

    Sounded like a likely solution, but no luck. I've also done a number of restarts and am back to using the APN that always previously worked. Maybe there's just some sort of local network condition --...
  25. Phone asking me to sign into network "HOME"

    Last week I swapped out my TracFone SIM for an international travel SIM. Coming back to the U.S I can't get to the cell data network with the Tracfone SIM (calls and SMS works fine). The network name...
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