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Type: Posts; User: hpham

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    It's the first of the month and I'm going through...

    It's the first of the month and I'm going through the monthly process of checking/recording the balances of my phones. I noticed that my wife's Fiesta 2 on T-mobile that had the data balance...
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    My wife's phone had over 12GB and the rep added...

    My wife's phone had over 12GB and the rep added back 9.99GB (max she could add was 10,000 MB). It's still the same amount now. I guess they won't restore anything above 10,000 MB.
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    It's a personal decision. I've used TF since...

    It's a personal decision. I've used TF since 2001, although they cause me some grief now and then, there's no other service provider that fits my needs at such a low monthly cost (around $4/month)....
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    CAL7 is having difficulty also. Hope he'll have...

    CAL7 is having difficulty also. Hope he'll have better luck today.
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    I've never filed an actual complaint with the FCC...

    I've never filed an actual complaint with the FCC or BBB, and didn't see a way to attach files when I went through the process on the BBB site. But since the BBB is supposed to send you an email...
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    This was not an action by TF Anti-Fraud Dept. It...

    This was not an action by TF Anti-Fraud Dept. It was a FUBAR in their system and affected all TF/T-mo customers, not just the ones with high Data balance.
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    The screenshots of balance info from the...

    The screenshots of balance info from the MyAccount app or 611611 can be used when submitting a complaint with the FCC and Miami BBB. When dealing with TF reps, only the chat transcript and ticket...
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    How's that 3GB a better buy? New math?

    How's that 3GB a better buy? New math?
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    I don't think that's true. One time I used Chat...

    I don't think that's true. One time I used Chat to do a cross-carrier transfer to a new phone and asked the rep to change my phone number because the old one got a lot of spam. The bundled time/days...
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    I'm surprised that your balance got hit so late....

    I'm surprised that your balance got hit so late. I had figured that the problem was caused by some bad changes/programming in TF/T-mobile during the weekend and all the phones on TF/T-mo would be hit...
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    If you have screenshots of recent Data balances...

    If you have screenshots of recent Data balances and the chat transcripts, open a complaint with the FCC and Miami BBB. They will rattle TF's cage and someone higher up at TF will get in touch with...
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    Myself, I wouldn't want to do Chat using the...

    Myself, I wouldn't want to do Chat using the MyAccount app on the phone. "Typing" on the little virtual keyboard is no fun.
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    TF reps always had the ability to add to a...

    TF reps always had the ability to add to a bucket, with appropriate documenting in their contact log. But they seem to be aware of the problem and didn't try to blame the balance reduction on the...
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    I used Chat this morning and got most of the Data...

    I used Chat this morning and got most of the Data balance back. Although initially it said the wait would be 25 minutes, it took only 8 minutes for a rep to join the chat. Below is the chat...
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    My wife's TF-branded LG Fiesta 2 on T-mo was...

    My wife's TF-branded LG Fiesta 2 on T-mo was affected also, but I didn't apply the 1200/3GB card to it.
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    Based on the responses so far in this forum,...

    Based on the responses so far in this forum, everyone who has a 3-bucket phone on T-mo had their data bucket reduced to around 10MB.

    A company that "does right by their customers" would...
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    Did you have to fight hard with them? Did they...

    Did you have to fight hard with them? Did they try to say that you used up your data, or seem to know that there's a problem with their system?
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    If someone here use Tracfone's Facebook page,...

    If someone here use Tracfone's Facebook page, maybe bombard them with complaints of the data-loss problem and get other TF customers on Facebook to be aware of it and raise a ruckus. Maybe they'll...
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    I'll wait a few days and see if TF/T-mo correct...

    I'll wait a few days and see if TF/T-mo correct the problem on their own. If not, I'll try Chat, if they don't resolve it I'll file a complaint with the FCC and BBB, the screenshots are sufficient as...
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    Yep, T-mo data balance is definitely screwed up....

    Yep, T-mo data balance is definitely screwed up. My wife's TF-branded Fiesta 2 had 12.96GB on 2/1/20 when I checked using the app and took a screenshot. She hardly ever used Data except for a few...
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    The common factor so far appears to be both...

    The common factor so far appears to be both phones were topped up with the 1200/1200/3GB card. Were the talk and text buckets affected?
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    Do you think all your data is gone because it no...

    Do you think all your data is gone because it no longer works or because of what the balance check shows? There are several current threads about the balance check returning incorrect amounts.
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